Assistant Manager: Customer Experience

5 months ago

Bellevue, United States World Market Full time

What You’ll Do

In partnership with the Store Manager, model and lead a customer-first selling culture through effective routines, visual brand standards, and engagement behaviors. Assess and analyze business trends utilizing all available reporting to problem-solve business opportunities and take appropriate action. Consistently exemplify, maintain, and foster the culture and values of World Market. Recruit, develop, and retain a high-performance, customer-focused team that aligns with our company values through training, recognition, and performance management. Support and maintain a safe work environment through ongoing safety training, awareness, and accountability. Plan for and execute daily business tasks and duties assigned by and in the absence of the Store Manager. Additional duties and responsibilities as assigned by and in the absence of the Store Manager.

Essential Duties and Responsibilities of Customer Experience

Leverage all available resources to inform and educate the team on product knowledge, selling/engagement behaviors, and business priorities/goals. Ensure all associates utilize company tools and technology to deliver an exceptional customer experience. Validate successful deployment of all omnichannel initiatives, including AOS and BOPIS add-on selling behaviors. Drive customer engagement behaviors to support all loyalty initiatives.

What You’ll Bring

Leadership skills including: Excellent customer experience behaviors, a strong sense of urgency, attention to detail, creative problem solving, sound decision-making skills that align with strategic initiatives, effective delegation and validation, and the ability to execute daily priorities efficiently. Minimum of 2+ years of relevant leadership experience in a fast-paced specialty retail selling culture is preferred. Ability to work a flexible schedule, including nights and weekends, depending upon the needs of the business. Minimum Age 21 years. Ability to lift up to 40 lbs.

Why We Love It

Flexible scheduling to support your work-life balance. Associate discount to World Market A fun and supportive work environment where you feel welcome and safe. A culture of inclusion that empowers you to be your best authentic self. Eligible associates are offered Medical and Dental Insurance, Vision Coverage, 401(k) Savings Plan, Commuter Benefits, Employee Assistance, and more. Hourly Pay Range is $20.74-$24.74

All associates receive paid sick leave (one hour for every 30 hours worked), up to 3 days of paid bereavement leave, and $1 per hour holiday premium pay. Associates are able to enroll in our company’s 401k plan with partial company matching.

In addition, Full-time associates receive 5 days of paid vacation, 8 paid Holidays, 3 paid Floating Holidays, up to 2 additional days of paid bereavement leave, and up to 5 days of paid jury duty leave. Full-time associates (and their families) are offered medical, dental, vision, life, and disability insurance.

  • Customer Experience Manager

    1 month ago

    Bellevue, Washington, United States World Market Full time

    Job SummaryWe are seeking a highly motivated and experienced Customer Experience Manager to join our team at World Market. As a key member of our leadership team, you will be responsible for modeling and leading a customer-first selling culture, driving business growth, and developing a high-performance team.Key ResponsibilitiesPartner with the Store Manager...

  • Customer Experience Specialist

    2 months ago

    Bellevue, Washington, United States Vuori, Inc Full time

    Job DescriptionVuori, Inc. is a dynamic and fast-paced retail environment that reflects the company's brand values. We are seeking a highly motivated and customer-focused individual to join our team as a Retail Sales Associate - Sales Focused.Key ResponsibilitiesCustomer ServiceForge lasting relationships with customers and provide exceptional service to...

  • Retail Customer Experience Manager

    4 weeks ago

    Bellevue, Washington, United States T.J. Maxx Full time

    Customer Experience CoordinatorT.J. Maxx is seeking a Customer Experience Coordinator to promote an excellent customer experience and oversee a team of Associates at the front of store. The ideal candidate will be responsible for training and coaching Associates on personalizing the customer experience while promoting loyalty programs, addressing customer...

  • Director of Customer Experience

    2 weeks ago

    Bellevue, Washington, United States GKD Enterprises LLC Full time

    Job DescriptionAt GKD Enterprises LLC, we are seeking a highly skilled and experienced Director of Customer Experience to lead our Learning Center team. The ideal candidate will have a proven track record of delivering exceptional customer service, driving sales growth, and developing effective marketing strategies.Key Responsibilities:Develop and implement...

  • Customer Experience Representative

    5 days ago

    Bellevue, Washington, United States Sonesta International Hotels Full time

    Key Responsibilities:• Deliver exceptional customer service to hotel guests, ensuring their needs are met and exceeded.• Collaborate with the Operations Manager to achieve front desk performance objectives and support hotel operations.• Provide support for guest services, including check-in, check-out, and room assignments.• Maintain a high level of...

  • Customer Experience Team Lead

    1 week ago

    Bellevue, Washington, United States World Market Full time

    **Job Summary**World Market is seeking a highly motivated and experienced Customer Experience Team Lead to join our team. As a key member of our leadership team, you will be responsible for modeling and leading a customer-first selling culture through effective routines, visual brand standards, and engagement behaviors.**Key Responsibilities**Assess and...

  • Customer Experience Coach.Manager

    3 weeks ago

    Bellevue, United States Apollo Heating and Air Full time

    Join Our High-Energy Team as a Customer Experience Coach/Manager! Are you a passionate leader with a knack for inspiring teams and driving success? Do you love the thrill of turning potential into performance? If you’re someone who thrives in a fast-paced, dynamic environment and has a flair for coaching others, we want to meet you! What You’ll Do: ...

  • Customer Experience Coach.Manager

    3 weeks ago

    Bellevue, United States Apollo Heating and Air Full time

    Join Our High-Energy Team as a Customer Experience Coach/Manager! Are you a passionate leader with a knack for inspiring teams and driving success? Do you love the thrill of turning potential into performance? If youre someone who thrives in a fast-paced, dynamic environment and has a flair for coaching others, we want to meet you! What Youll Do: Dial...

  • Customer Experience Ambassador

    4 days ago

    Bellevue, Kentucky, United States United Dairy Farmers Full time

    Key Responsibilities:As a Guest Service Associate at United Dairy Farmers, you will be responsible for creating a welcoming atmosphere for our guests. This includes greeting them with a warm and authentic hello, ensuring the store is prepared and ready for guests at all times, and anticipating their needs to provide assistance and ensure a positive...

  • Customer Experience Coach.Manager

    3 weeks ago

    Bellevue, United States Apollo Heating and Air Full time

    Join Our High-Energy Team as a Customer Experience Coach/Manager!Are you a passionate leader with a knack for inspiring teams and driving success? Do you love the thrill of turning potential into performance? If you’re someone who thrives in a fast-paced, dynamic environment and has a flair for coaching others, we want to meet you!What You’ll Do:•Dial...

  • Customer Experience Coach.Manager

    3 weeks ago

    Bellevue, United States Apollo Heating and Air Full time

    Join Our High-Energy Team as a Customer Experience Coach/Manager!Are you a passionate leader with a knack for inspiring teams and driving success? Do you love the thrill of turning potential into performance? If you’re someone who thrives in a fast-paced, dynamic environment and has a flair for coaching others, we want to meet you!What You’ll Do:• Dial...

  • Retail Customer Experience Coordinator

    2 months ago

    Bellevue, United States TJX Companies, Inc. Full time

    Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always...

  • Retail Customer Experience Coordinator

    2 months ago

    Bellevue, United States TJ Maxx Full time

    Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always...

  • Sales Associate

    5 days ago

    Bellevue, Washington, United States Crate and Barrel Full time

    About the RoleCrate and Barrel is seeking a highly motivated and customer-focused Sales Associate to join our team. As a Sales Associate, you will be responsible for delivering an exceptional customer experience, driving sales growth, and maintaining a visually appealing sales floor.Key Responsibilities:Provide exceptional customer service, answering...

  • Retail Customer Experience Coordinator

    2 weeks ago

    Bellevue, Washington, United States TJ Maxx Full time

    Job Title: Retail Customer Experience CoordinatorAt TJ Maxx, we're looking for a Retail Customer Experience Coordinator to join our team. As a key member of our front-of-store team, you'll be responsible for promoting an excellent customer experience, overseeing a team of Associates, and ensuring prompt, courteous customer service.Key Responsibilities:Create...

  • Customer Experience Specialist

    4 weeks ago

    Bellevue, Washington, United States ANPF Acquisition Corp. Full time

    About the Role:The e-Commerce Sales Associate plays a vital role in AutoNation's mission to provide exceptional customer experiences. This position involves interacting with hundreds of customers online, over the phone, and in person to guide their vehicle purchase in our no-haggle sales environment.Key Responsibilities:Respond to leads in a timely fashion,...

  • Retail Customer Experience Coordinator

    1 month ago

    Bellevue, Washington, United States TJ Maxx Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Experience Coordinator to join our team at TJ Maxx. As a key member of our front-end team, you will be responsible for promoting an exceptional customer experience and leading by example in providing outstanding service.Key ResponsibilitiesCreate a positive internal and external customer...

  • Retail Customer Experience Coordinator

    3 days ago

    Bellevue, Washington, United States TJ Maxx Full time

    Customer Experience Role OverviewTJ Maxx is seeking a skilled Customer Experience professional to join our team. As a key member of our store team, you will be responsible for promoting an excellent customer experience, overseeing a team of Associates, and ensuring prompt, courteous customer service.Key ResponsibilitiesCreate a positive internal and external...

  • Retail Customer Experience Coordinator

    2 weeks ago

    Bellevue, Washington, United States TJ Maxx Full time

    Job Title: Retail Customer Experience CoordinatorAt TJ Maxx, we're passionate about delivering an exceptional customer experience. As a Retail Customer Experience Coordinator, you'll play a key role in promoting a positive and engaging environment for our customers.Key Responsibilities:Lead by example, demonstrating outstanding customer service and promoting...

  • Customer Service Assistant

    2 weeks ago

    Bellevue, United States NSTP MGMT GROUP Full time

    We're looking for an Entry-Level Customer Service Assistant to help grow our newly acquired market in the local region. In this role, you will have high expectations and be responsible for the direction and leadership of day-to-day operations within the sales and marketing departments. The Entry Level Customer Service Assistant will charge of leading daily...