Bilingual Tax Revenue Customer Service Representative

3 months ago

Indianapolis, United States state of indiana Full time

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

At the State of Indiana, we don’t just talk about diversity and inclusion—we make it our goal to create a welcoming, accessible, and equitable workplace with a workforce that is representative of Indiana's population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role.

About the Indiana Department of Revenue (DOR):

The Indiana Department of Revenue team is comprised of over 700 staff that are located in 13 locations across the state of Indiana. We work collaboratively with the Indiana Governor's office, the General Assembly, state agencies, individuals, business owners, corporations, tax practitioners, and a variety of tax program participants to administer Indiana's tax laws. DOR administers over 65 tax types and annually processes nearly $21 billion of tax revenue. Our mission is to serve Indiana by administering tax laws in a fair, secure, and efficient manner.

DOR holds the Top Workplaces USA award for employee engagement and satisfaction. This is the third consecutive year for national recognition and the fifth consecutive year for regional recognition.

Salary:

This position traditionally starts at an annual salary of $42,900. Salary for this position may be commensurate with education and job experience.

Use our Compensation Calculator to view the total compensation package: 
 

Role Overview:

The Customer Service Representative (Tax Analyst) works to ensure the highest level of customer focus is achieved, with a strong commitment to the taxpayers of Indiana through continuous, innovative methods to increase accuracy, efficiency, and productivity in all areas of departmental operations tax administration. Experience in an inbound call center is preferred.

A comprehensive 6-week training program is provided with ongoing training and support.

This position requires you to be fluent in English and Spanish.

A Day in the Life:


The essential functions of this role are:

Enjoys learning about a variety of the Department of Revenue Tax procedures including tax filing and payment requirements. Provides Best in Class Customer Service to tax-paying customers by phone in a fast-paced call center environment. Applies knowledge acquired in training and utilizes resources to analyze and problem-solve. Responds to a variety of tax inquiries. Accesses data utilizing basic computer skills. Communicates professionally using correct grammar, spelling & punctuation. Complies with all ethical and confidentiality requirements.


The job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

What You'll Need for Success:


You must meet the following requirements to be considered for employment:

Ability to communicate in English and Spanish in speaking, writing, and reading. High School Diploma, GED, or High School Equivalency. High-energy – Optimism – Teamwork –Collaboration. Someone who provides open, honest, and positive communication. A continuous learning and improvement orientation – let’s get better every day … together approach. A team member who speaks up if you don’t understand or need more information. Ability to provide non-technical and technical customer service in person, in writing, or by telephone. Ability to communicate both orally and in writing using correct grammar, spelling, and punctuation. Ability to apply and understand ethics and confidentiality laws. Ability to analyze and solve problems using various resources.

Supervisory Responsibilities/Direct Reports:

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefits package for full-time employees which includes: 

Three (3) medical plan options (including RX coverage) as well as vision and dental plans Wellness Rewards Program: Complete wellness activities to earn gift card rewards Health savings account, which includes bi-weekly state contribution Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities Deferred compensation 457B account (similar to 401k plan) with employer match Two (2) fully-funded pension plan options A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:150 hours of paid new parent leaveUp to 15 hours of paid community service leaveCombined 180 hours of paid vacation, personal, and sick leave time off12 paid holidays, 14 on election years Education Reimbursement Program Group life insurance Referral Bonus program Employee assistance program that allows for covered behavioral health visits Qualified employer for the Public Service Loan Forgiveness Program Free Parking for most positions Free LinkedIn Learning access

Equal Employment Opportunity:

The State of Indiana is an Equal

Opportunity Employer

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