Medical Customer Service Representative

7 months ago

Indianapolis, United States The LaSalle Group Full time

LaSalle Network has partnered with a healthcare provider in Flat Rock, NC, in their search for a Medical Customer Service Representative to join their team. As a Medical Customer Service Representative, you will serve as the first point of contact for our client's patients, providing exemplary customer service and support. You will play a vital role in ensuring a positive patient experience by addressing inquiries, scheduling appointments and resolving issues in a timely and efficient manner. The ideal candidate will have a passion for helping others, excellent communication skills and a strong attention to detail.

Medical Customer Service Representative Responsibilities:

  • Serve as the primary point of contact for patients, families and caregivers, both in person and over the phone
  • Answer incoming calls and respond to patient inquiries regarding appointments, medical services, billing and insurance coverage
  • Schedule patient appointments, procedures and follow-up visits, ensuring accuracy and efficiency
  • Verify patient demographic and insurance information, updating records as needed
  • Assist patients with completing necessary forms and documents, providing guidance and support as required
  • Collaborate with healthcare providers and administrative staff to address patient concerns and resolve issues promptly
  • Maintain confidentiality of patient information and adhere to HIPAA regulations

Medical Customer Service Representative Requirements:
  • High school diploma or equivalent; Associate's or Bachelor's degree preferred
  • Previous experience in customer service, preferably in a healthcare or medical office setting
  • Knowledge of medical terminology, insurance verification and scheduling procedures
  • Strong interpersonal and communication skills, with the ability to effectively interact with patients, families and colleagues
  • Proficiency in computer skills, including experience with electronic health record (EHR) systems and Microsoft Office
  • Ability to multitask, prioritize tasks and work efficiently in a fast-paced environment
  • Compassionate and empathetic attitude, with a commitment to delivering exceptional patient care


If you meet the qualifications, we invite you to apply today

Thank you,

Laura Peterson
Recruiting Lead - Healthcare Revenue Cycle
LaSalle Network

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.

LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here: View a full list of our benefits here.

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