Call Center Reservation Agent
1 month ago
Starting at $ per hour | Requires flexibility to work various shifts
In this fast-paced, high energy environment where great guest service is essential, how do we ensure that our guests receive the information they need to fully enjoy their gaming experience? As a Reservation Agent in our call center, you will answer both internal and external phone calls responding to all guest inquires and team member questions. You will assist guests with making reservations for the hotel and casino restaurants. While carrying out the job duties listed below, you will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal and professional dedication to our mission, vision, and values.
Principal Duties and Responsibilities (*Essential Functions)
*Handle both internal and external phone calls in the call center. Direct calls to appropriate individual or department. Answer team member inquiries, concerns, and questions in a prompt, and courteous manner. *Respond accurately to all guest inquires including but not limited to, Bingo session information, customer point tracking, special events, and reservations. *Assist guests with making reservations, cancellations, or changes to existing reservations for venues including but not limited to hotel rooms and restaurants using computer systems. *Maintain a working knowledge of hotel and casino facilities, amenities, and room types. *Work closely with all departments to obtain, review, and confirm daily calendar information, special events, promotions, and upcoming events relevant to all venues. *Process and distribute all incoming and outgoing mail including but not limited to processing United Parcel Service (UPS) and Certified Mail pieces; and contact UPS for pick-ups. *Transport interoffice mail between the casino and hotel as scheduled. *Compile and send information packets to guests and non-guests as requested. Review and maintain database of current mailing addresses per undeliverable, returned mail. Assist with special projects from other departments with the direction of the Call Center Supervisor. Perform job duties in full compliance with departmental Internal Controls, policies, procedures, and regulations. Perform other duties as assigned.Job Qualifications
A high school diploma or equivalent and 6 months previous high volume customer service experience are required. Call Center experience is preferred. Office skills must include the ability to use standard office equipment and knowledge of Microsoft Office. Prior experience with data entry and/or casino or hotel management systems preferred. The ability to maintain discretion in handling confidential information. The ability to interact with guests and team members in a professional manner. The ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays. While performing the duties of this job, the team member is required to talk, hear, stand, sit, walk, climb, balance, stoop, kneel, crouch, and move freely throughout the office and property for duration of scheduled shift. The team member is frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms. The team member must be able to operate a personal computer. The team member is required to lift, carry, push, pull, or move objects up to 10 pounds on a regular basis and up to 25 pounds occasionally. Team member must wear all required Personal Protective Equipment (PPE) while performing job duties. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.Working Conditions
The noise level is usually moderate. When on the casino floor, the noise level increases. The work environment is smoke free, when on the casino floor it is not smoke free.
We have other current jobs related to this field that you can find below
-
Call Center Agent
2 weeks ago
Milwaukee, United States Redbird Full time**Job Title: Call Center Agent** **Company: Redbird** **Location: Milwaukee, WI** Are you an excellent communicator with a passion for helping others? Redbird, a leading company in Milwaukee, is seeking dedicated individuals to join our team as Call Center Agents. As a Call Center Agent at Redbird, you will play a vital role in providing exceptional...
-
Call Center Agent
2 weeks ago
Milwaukee, United States Dynata Full time*Applicants must reside in Wisconsin to qualify Join Dynata's Virtual Call Center team as a part-time telephone interviewer and earn extra cash remotely! We are looking for talented call center survey agents to perform outbound surveys from home with respondents and accurately record their answers. These surveys range in topics from...
-
Call Center Agent
1 month ago
Milwaukee, United States Dynata Full time*Applicants must reside in Wisconsin to qualify Join Dynata's Virtual Call Center team as a part-time telephone interviewer and earn extra cash remotely! We are looking for talented call center survey agents to perform outbound surveys from home with respondents and accurately record their answers. These surveys range in topics from...
-
Reservations Sales Agent Part-time
3 weeks ago
Milwaukee, United States Marcus Hotels Full time** Reservations Sales Agent Part-time - Marcus Hotels & Resorts** **** **Benefits** Along with being a Marcus Hotels & Resorts associate, you will receive amazing benefits! * Flexible hours and remote work opportunities * A free, well-balanced meal every shift * Room discounts at Marcus Hotels & Resorts properties * Discounts at Marcus Hotels & Resorts...
-
Call Center Agent- M-T 10:30AM
1 month ago
Milwaukee, United States Versiti Inc. Full timeCall Center Agent- M-T 10:30AM -8PM and Saturdays 9-1 - Full-time Job Locations US-WI-Milwaukee ID 2024-9980 Category Customer Service and Support Position Type Full Time Overview Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and...
-
Call Center
2 weeks ago
Milwaukee, Wisconsin, United States UW Credit Union Full timeJOB REQUIREMENTS:Call Center (Spanish-Bilingual Required)ID Location : City Wauwatosa Category Contact Center FTE 1 Schedule Availability Monday-Friday 7am-6:30pm, Saturday 8am-4pm, Sunday morning to early afternoon & 6 weekend days per quarter Salary Grade 6 Min USD $19.00/Hr. Mid USD $22.79/Hr. Overview Are you ready to make a difference within your Latino...
-
Airport Passenger Services Agent
1 week ago
Milwaukee, United States Atlantic Aviation Full timeJob DescriptionJob DescriptionWhy You’ll Love This Airport Passenger Services Agent Job Did you ever want to work in aviation but didn’t know how to break into the industry? Would you like working in a fast-paced environment around some of the most incredible professionals in aviation? If so, this Airport Passenger Services Agent position with Atlantic...
-
Call Center Consultant
4 weeks ago
Milwaukee, United States Redbird Full time**Job Title: Call Center Consultant** **Company: Redbird** **Location: Milwaukee, WI** Are you a customer-focused individual with excellent communication skills? Redbird, a reputable company in Milwaukee, is seeking dedicated individuals to join our team as Call Center Consultants. As a Call Center Consultant at Redbird, you will play a crucial role in...
-
Call Center Representative
6 days ago
Milwaukee, United States Redbird Full time**Job Title: Call Center Representative** **Company: Redbird** **Location: Milwaukee, WI** Are you a customer-oriented individual with excellent communication skills? Redbird, a leading company in Milwaukee, is seeking dedicated individuals to join our team as Call Center Representatives. As a Call Center Representative at Redbird, you will play a vital...
-
Call Center Representative
2 weeks ago
Milwaukee, United States BCI Acrylic Independent Dealers Full timeEmpire Home Remodeling expects nothing less than your best and we are seeking individuals that are a master of their craft, great communicators, attention to details and willing to provide a white glove level of service that our homeowners deserve and expect. We at Empire Home Remodeling are seeking call center representatives to add to our growing team. We...
-
Call Center Representative
1 month ago
Milwaukee, United States BCI Acrylic Independent Dealers Full timeEmpire Home Remodeling expects nothing less than your best and we are seeking individuals that are a master of their craft, great communicators, attention to details and willing to provide a white glove level of service that our homeowners deserve and expect.We at Empire Home Remodeling are seeking call center representatives to add to our growing team. We...
-
Call Center Representative
1 month ago
Milwaukee, United States BCI Acrylic Independent Dealers Full timeEmpire Home Remodeling expects nothing less than your best and we are seeking individuals that are a master of their craft, great communicators, attention to details and willing to provide a white glove level of service that our homeowners deserve and expect.We at Empire Home Remodeling are seeking call center representatives to add to our growing team. We...
-
Call Center Representative
1 month ago
Milwaukee, United States BCI Acrylic Independent Dealers Full timeJob DescriptionJob DescriptionEmpire Home Remodeling expects nothing less than your best and we are seeking individuals that are a master of their craft, great communicators, attention to details and willing to provide a white glove level of service that our homeowners deserve and expect.We at Empire Home Remodeling are seeking call center representatives to...
-
Guest Service Agent
4 weeks ago
Milwaukee, United States Redbird Full time**Job Title: Guest Service Agent** **Company: Redbird** **Location: Milwaukee, WI** Are you a hospitality enthusiast with a talent for providing exceptional guest experiences? Redbird, a respected company in Milwaukee, is seeking dedicated individuals to join our team as Guest Service Agents. As a Guest Service Agent at Redbird, you will be the face of...
-
Business Development Center Agent
1 month ago
Milwaukee, United States Schlossmann Honda City Full timeJob Summary: The Business Development Center (BDC) Agent at Schlossmann Honda City will play a crucial role in our dealership's success by assisting with the development of new business and strengthening relationships with our current customers. This individual will be responsible for generating leads and scheduling appointments for our sales team, as well...
-
Business Development Center Agent
2 weeks ago
Milwaukee, Wisconsin, United States Schlossmann Honda City Full timeJob Summary:The Business Development Center (BDC) Agent at Schlossmann Honda City will play a crucial role in our dealership's success by assisting with the development of new business and strengthening relationships with our current customers. This individual will be responsible for generating leads and scheduling appointments for our sales team, as well as...
-
Guest Service Agent
2 weeks ago
Milwaukee, Wisconsin, United States Redbird Full timeJob Title: Guest Service AgentCompany: RedbirdLocation: Milwaukee, WIAre you a hospitality enthusiast with a talent for providing exceptional guest experiences? Redbird, a respected company in Milwaukee, is seeking dedicated individuals to join our team as Guest Service Agents. As a Guest Service Agent at Redbird, you will be the face of our establishment,...
-
Call Center Representative
4 weeks ago
Milwaukee, United States BCI Acrylic Independent Dealers Full timeJob DescriptionJob DescriptionEmpire Home Remodeling expects nothing less than your best and we are seeking individuals that are a master of their craft, great communicators, attention to details and willing to provide a white glove level of service that our homeowners deserve and expect.We at Empire Home Remodeling are seeking call center representatives to...
-
Call Center Specialist
1 week ago
Milwaukee, United States UW Credit Union Full timeOverview: Our vibrant Call Center (internally known as the Member Solutions Center) is growing, and we are thrilled to announce opportunities for dynamic individuals to join us as a Member Solutions Center Specialist! Step into our modern, cohesive, and high-energy Member Solutions Center - a place where work is fun, and innovation is celebrated. Working...
-
Call Center Support Specialist
4 weeks ago
Milwaukee, United States Integrated Neuroscience Services Full timeJOB REQUIREMENTS: Description You\'re a proactive problem-solver and have the ability to make customers feel like your friend. In this role, you will be responsible for providing inbound customer support in a call center environment. Duties include but are not limited to answering numerous inbound phone lines, email communication, outbound follow-up calls,...
