Senior Support Services Specialist

Found in: Talent US C2 - 1 week ago

Kansas City, United States Commerce Bank Full time

About This Job

The main purpose of this job is to support internal and external customers by maintaining customer records, assisting in the collection of customer information for verification of deposits, and other duties to help achieve performance and quality objectives.

Essential Functions

Provide a high level of customer service to branch personnel and business units regarding various issues and maintenance requests. Research requests and take appropriate action as applicable.

Identify process improvements, leveraging available technology and automation

Answer phone and email request

Provide department support by coordinating workflow and providing technical and training support

Verify document images and ensure data entry of information into internal software applications accurately and timely

Maintain customer and account records, and process return mail

Assist in collecting customer information for verification of deposits

Perform other duties as assigned

Knowledge, Skills & Abilities Required

Intermediate knowledge of banking industry and bank operations, including best practices and regulations

Strong customer service and problem-solving skills

Ability to prioritize and complete multiple tasks

Ability to learn new processes quickly

Ability to work independently and escalate when necessary

Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities without direct supervision

Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills

Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

Moderate level proficiency with Microsoft Word, Excel, Teams, and Outlook

Education & Experience

Associate’s degree or equivalent combination of education and experience required

3+ years financial services or related experience required

3+ years customer service experience required

**Hybrid Schedule: In office 3 days per week

***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Senior Support Services Specialist job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $18.00 to $21.15 per hour. The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click to learn more.

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