Service Logistics Coordinator

Found in: Talent US C2 - 1 week ago

Redwood City, United States Sunrise Systems Full time

Our client a leading Medical devices manufacturing company is looking for Service Logistics Coordinator in Redwood City, CA area


Title: Service Logistics Coordinator

Location: Redwood City, CA

Duration: 6 months contract


Hybrid Role - 3 days onsite and 2 remote


Description/Comment:

  • The Service Logistics Coordinator interacts with customers in an active call center environment and provides them with information to address requests regarding quotations, orders, products, and services.
  • You will provide a high level of customer service to assist internal and external customers in their day-to-day activity resulting in generating impactful success.
  • Thrives in a fast-paced, customer-oriented environment, with the potential to wear many different hats.
  • We are seeking an energetic and reliable professional to join our team. This is a hybrid position.
  • Respond to and resolve customer requests including processing orders (P1 and other types), quotations, requests for service, pricing, product availability, order status, billing questions, handles complaints as well as returns and cancellations, etc
  • Conduct and post Field Service Engineer's physical inventory results.
  • Evaluate and process purchase orders and scope of work and payment schedules to meet company compliance policies
  • Execute daily/weekly reports unshipped, KPIs/QDIP, returns, drop shipments, etc. manage back-order status and schedule shipments.
  • Provides accurate information and options regarding parts availability of in-stock items.
  • Work with other departments to find solutions for both internal and external customers regarding a large variety of topics.
  • Follows established service quality standard and meets established processing times and follow-up actions in accordance with departmental standards (ABD, after call work, order accuracy, response time. Etc.)
  • Daily application of DBS, create and document standard work. Continuous process improvement
  • Conduct effective training to new hires, team members and adhere to the departmental processes.
  • Provides administrative support to management


Education and/or Work Experience Requirements:

  • 2 years of experience in heavy volume Call Center and Customer Service role.
  • Proficient in MS Office (Excel, Word, Power Point and Visio). SFDC, and Oracle preferred
  • This position requires repetitive typing, considerable interaction on the telephone and regular viewing of a multiple computer monitors


Additional Job Details:

Availability and Accountability is key for success in this role

Oracle order processing experience required


The hourly rate range for this position is between $26/ hour, without benefits.


Compensation: Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

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