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Clinical Customer Service Coordinator

5 months ago

Baltimore, United States Johns Hopkins Medicine Full time

Join a fantastic global healthcare organization

Employee and Dependent Tuition Assistance

Career growth and development

Affordable and comprehensive benefits package

Position Summary:

The Clinical Customer Service Coordinator (CCSC) reports to the Nurse Manager on the unit. Responsible for facilitating information exchange between customers: patients, families, healthcare team, other departments, vendors, or outside agencies. Serves as an initial point of contact for customers in person or by phone. Performs various integral activities to assist medical, nursing, and administrative staff to meet unit, department, and institutional needs. Assists with coordinating, planning, developing, and implementing assigned projects. Oversees front desk and administrative duties. Responsible for day-to-day supervision and performance management of clerical support staff.

Shift: Full-time, Day shift, 8:00 am - 3:30 pm

Requirements:

Work requires a level of knowledge in health care administration or office management as obtained from completing an Associate's degree. Baccalaureate Degree preferred. 2 - 3 years of work experience using customer service, data management, time management, and office management skills preferred.