Customer Service Associate- Apartments.com
Found in: Talent US C2 - 2 weeks ago
Responsibilities
:Demonstrated a strong customer focus rooted in empathy toward the customer
Communicate effectively with peers, management and customers
Receive inbound customer service calls and cases ensuring the timely resolution of issues resulting in minimal brand impact and maximum customer satisfaction
Be the person who delivers first time resolution with quality and professionalism
Improve listing coverage through proactive customer service, including effective questioning, listening, probing, building rapport and objection handling
Maintain an accurate directory of customer contact details and company information for assigned customers and communities as well as proactively seek out opportunities to obtain electronic data feeds and websites
Support sales colleagues to ensure the highest standard of customer service is maintained
Maintain the highest professional standards and promote our ethics of trust, open communication, creative thinking and cohesive team effort
Develop a strong understanding of CoStar Group and Apartments.com technology, tools and products
Meet and exceed customer and Costar’s expectations
Basic Qualifications:
Bachelor's degree from an accredited, not-for-profit University or College.
A track record of commitment to prior employers.2 years of experience in a customer service role with a demonstrated track record of providing excellent customer care
Results and solutions-oriented approach to solving customer problems
Open to working weekends in order to provide customer support to all clients
Excellent verbal and written communication and influencing skills
Preferred Qualifications:
Confident personality with the ability to communicate effectively with both internal and external stakeholdersAbility to plan and organize workload in a fast-paced environment
Ability to act on own initiative and work successfully alone and as part of a team
Ability to adapt quickly in a technology led environment
Proficiency in MS Office
Be very Team and Quality Service oriented
What’s in it for you?
When you join CoStar Group, you’ll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed.
We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program.
Our benefits package includes (but is not limited to):
Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
Life, legal, and supplementary insurance
Virtual and in person mental health counseling services for individuals and family
Commuter and parking benefits
401(K) retirement plan with matching contributions
Employee stock purchase plan
Paid time off
Tuition reimbursement
On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes
Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups
Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks
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