Customer Service Associate- Apartments.com

Found in: Talent US C2 - 2 weeks ago


Atlanta, United States CoStar Group Full time

Responsibilities

:

Demonstrated a strong customer focus rooted in empathy toward the customer

Communicate effectively with peers, management and customers

Receive inbound customer service calls and cases ensuring the timely resolution of issues resulting in minimal brand impact and maximum customer satisfaction

Be the person who delivers first time resolution with quality and professionalism

Improve listing coverage through proactive customer service, including effective questioning, listening, probing, building rapport and objection handling

Maintain an accurate directory of customer contact details and company information for assigned customers and communities as well as proactively seek out opportunities to obtain electronic data feeds and websites

Support sales colleagues to ensure the highest standard of customer service is maintained 

Maintain the highest professional standards and promote our ethics of trust, open communication, creative thinking and cohesive team effort

Develop a strong understanding of CoStar Group and Apartments.com technology, tools and products

Meet and exceed customer and Costar’s expectations

Basic Qualifications:

Bachelor's degree from an accredited, not-for-profit University or College.

A track record of commitment to prior employers.

2 years of experience in a customer service role with a demonstrated track record of providing excellent customer care

Results and solutions-oriented approach to solving customer problems

Open to working weekends in order to provide customer support to all clients

Excellent verbal and written communication and influencing skills

Preferred Qualifications:

Confident personality with the ability to communicate effectively with both internal and external stakeholders

Ability to plan and organize workload in a fast-paced environment

Ability to act on own initiative and work successfully alone and as part of a team

Ability to adapt quickly in a technology led environment

Proficiency in MS Office

Be very Team and Quality Service oriented

What’s in it for you?   

When you join CoStar Group, you’ll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed. 

We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program. 

Our benefits package includes (but is not limited to): 

Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug 

Life, legal, and supplementary insurance 

Virtual and in person mental health counseling services for individuals and family 

Commuter and parking benefits 

401(K) retirement plan with matching contributions 

Employee stock purchase plan 

Paid time off 

Tuition reimbursement 

On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes

Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups 

Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks 


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