Bilingual Customer Service Associate

Found in: Talent US C2 - 1 week ago

Atlanta, United States CoStar Group Full time

Responsibilities

: Receive inbound customer service calls and cases ensuring the timely resolution of issues resulting in minimal brand impact and maximum customer satisfaction. Be the person who delivers first time resolution with quality and professionalism. Improve listing coverage through proactive customer service, including effective questioning, listening, probing, building rapport and objection handling. Maintain an accurate directory of customer contact details and company information for assigned customers and communities as well as proactively seek out opportunities to obtain electronic data feeds and websites. Proactively seek out opportunities to obtain electronic data feeds. Support sales colleagues to ensure the highest standard of customer service is maintained.  Maintain the highest professional standards and promote our ethics of trust, open communication, creative thinking and cohesive team effort. Continually strive for excellence while following SOP Maintain an excellent understanding of Costar Group Products. Meet and exceed customer and Costar’s expectations.

Basic Qualifications:

Bachelor's degree from an accredited, not-for-profit University or College. A track record of commitment to prior employers. 2 years of experience in a customer service role with a demonstrated track record of providing excellent customer care.

Fluent (written and verbal) in both Spanish and English

Results and solutions-oriented approach to solving customer problems. Excellent verbal and written communication and influencing skills.

Preferred Qualifications:

Confident personality with the ability to communicate effectively with both internal and external stakeholders. Ability to plan and organize workload in a fast-paced environment. Ability to act on own initiative and work successfully alone and as part of a team. Ability to adapt quickly in a technology led environment. Proficiency in MS Office. Be very Team and Quality Service oriented.

What's in it for You?:

When you join CoStar Group, you’ll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed. 

We offer you generous compensation and performance-based incentives. 

CoStar Group also invests in your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program. Our benefits package includes (but is not limited to):

Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug  Life, legal, and supplementary insurance  Virtual and in person mental health counseling services for individuals and family  Commuter and parking benefits  401(K) retirement plan with matching contributions  Employee stock purchase plan  Paid time off  Tuition reimbursement  On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups  Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks 

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