Customer Intake Associate

3 weeks ago


Atlanta, United States Regency International Full time

Professionally and courteously handle inbound customer service and outbound calls in compliance with client policies and directives.

DUTIES AND RESPONSIBILITIES: - Professionally process outbound sales and/or customer service calls - Respond to customer questions - Resolve customer issues · Pray with those in need - Offer up-sells and cross-sells to callers - Record and verify accurate information on all calls - Adhere to work schedule provided - Positively and respectfully communicate with customers - Maintain high level of punctuality · Maintain consistent, reliable attendance standards - Maintain company and client confidentiality - Meet established sales/fundraising goals on outbound projects - Multi-task by adjusting from one type of call to another without loss of efficiency, composure, or knowledge

QUALIFICATIONS: - Customer service experience preferably in a telemarketing/customer service environment - Flexible work schedule; must be able to work on Sunday - Clear, professional, and positive verbal communication - Possess the ability to work independently - Possess basic computer skills - Must successfully complete company training - Meet background and credit check requirements if applicable - Must be willing to learn and improve in all skill areas - Must have reliable transportation

SALES AND SERVICE SKILLS: - Strong interpersonal skills - Ability to effectively manage time - Independent and self motivated - Excellent verbal and written communication skills - Excellent customer service skills and sales skills - Good analytical skills

TECHNICAL AND OFFICE REQUIREMENTS: - Must have a headset - Must have a basic, dedicated analog phone line - Must have DSL or cable high speed internet; dial up/satellite internet is not acceptable · Must have a minimum of 1.0 MB of bandwidth - Must have an updated PC with Windows 2000 or better - Must have a quiet work space - Must provide documentation of the high speed internet and analog phone line connectivity - Must maintain financial obligations necessary to work - internet and phone bills paid

Remote working/work at home options are available for this role. Employment Type: Temporary Salary: $ 28.00 32.00 Per Hour

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