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Area Director of Operations
1 month ago
The Area Director is responsible for overseeing all aspects of the business within assigned area, including financial planning, operational efficiency, people managing, directing, coordinating, organizing, and implementing the systems, processes and programs needed to provide services to individuals served ensuring services meet State licensing standards and contract obligations, level of service and program model. Essential Responsibilities/Job Duties Provides oversight and leadership necessary to meet/exceed defined revenue and profitability targets and other KPIs such as highest quality of care, client satisfaction, labor management, growth census and more Reviews and interprets business intelligence and uses the data to make sound business decisions Resolves client/guardian concerns/issues with agility and professionalism Develops and maintains a positive relationship with the LIDDAs and other state/regulatory officials Responsible for labor and expense management Prepares monthly billing reviews to ensure accuracy and complete billing Responsible for survey preparedness and state compliance Responsible for marketing Caregiver programs to the community Works with Regional Director on strategic planning and census growth Responsible for interviewing, hiring, coaching, and assessing and developing talent Ensures compliance with federal, state, and local employment laws Audits service delivery notes and day habilitation notes Tracks services and reviews documentation of service providers Oversees purchase of adaptive aids and necessary home modifications Reviews individual utilization sheets for over/under utilization; adjusts as necessary Coordinates Life Safety and Fire Marshal inspections as well as compliance with local ordinances Coordinates and is a member of all required committees such as Specially Constituted Committee, Human Rights Committee, and Consumer Advisory Committee Holds employees accountable for completing work assignments timely and accurately Perform all other job duties as assigned Qualifications Excellent interpersonal skills Knowledge of the HCS, ICF/IID, and DAHS-ISS Ability to handle multiple tasks efficiently and effectively Bachelor’s degree in social services field preferred or related experience. Minimum of 5 years working with individuals with developmental disabilities preferred Why join Caregiver? Fulfilling work Our mission is to enable people with intellectual and developmental disabilities to lead their unique lives with dignity, independence, and inclusion. We are committed to creating a world-class experience for the individuals we serve. Family Culture Inspired by the company’s founders more than years ago, we work hard to keep that “family feel” across each of our locations. We want to be your home away from home. Professional Growth Opportunities % of our organizational leaders started as direct care professionals. By taking a proactive approach in our employee’s growth and professional development, we mitigate employee turnover, increase employee satisfaction, and drive productivity. Benefits: FREE virtual doctor visits and prescription DISCOUNT card for ALL employees AND family, save hundreds per visit NO CREDIT CHECK bank accounts to all employees with cash advance opportunities. $, in tuition reimbursement annually for full-time eligible employees. $, in life insurance for all employees at no cost. Medical, Dental, Vision, Voluntary Life Insurance K
