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Store Operations Director

2 months ago

Tyler, Texas, United States At Home Stores LLC Full time
Job Summary

The Operations Manager position is a critical role at At Home Stores LLC, responsible for executing the company's business objectives, ensuring customer satisfaction, and maximizing sales. This leadership position oversees all operational aspects of the business at the store level, including managing the store operations team, maintaining a neat and clean store environment, and providing an engaging customer experience.

Key Responsibilities
  • Team Management: Recruit, interview, hire, and manage team members to ensure a positive customer experience, while ensuring all new hires are trained and developed as team members.
  • Performance Coaching: Coach team members to drive performance, set goals, and take follow-up action, including performance support plans, performance improvement, and corrective actions.
  • Staffing and Scheduling: Coordinate with the Store Director to maximize staffing effectiveness, including compliance with company timekeeping policies, timely and accurate payroll processing, meeting labor model standards, customer interaction standards, and business metrics.
  • Financial Management: Review, analyze, and communicate store financial and business data, develop and execute budgets, financial plans, and strategies to maximize sales and profits.
  • Task Management: Oversee task management by planning, directing, and scheduling team members for their shifts and tasks on a daily and weekly basis, and validating completion of all tasks in a timely manner.
  • Store Operations: Manage all store opening, closing, and Front-End processes, ensuring accurate and timely execution, and operational readiness, providing troubleshooting, and team management, while ensuring building, assets, and team member security.
  • Inventory and Merchandising: Oversee and lead the execution of the freight and stocking processes in a safe and timely manner, actively managing and setting the pace for the unloading and merchandising of new stock, including top stock.
  • Customer Experience: Manage the store in a manner designed to provide customers a positive shopping experience in a neat, clean, and safe store, while minimizing damages and shrink, and addressing customer concerns in a timely manner.
  • Leadership and Development: Lead the store team in the areas of customer satisfaction, team/team member development, inventory, cash control, human resources, safety, loss prevention, and expense control, so the store will operate effectively and profitably.
Qualifications and Competencies
  • At least 18 years old.
  • High School Diploma/Equivalent; College degree preferred.
  • At least 3 years of Management/Leadership experience or equivalent At Home experience.
  • At least 3 years of direct responsibility of leading 10 or more people in multiple departments or equivalent At Home experience.
  • At least 1 year of experience direct/indirect familiarity or responsibility for annual revenue, operating budget, or profit & loss dollars of at least $5 million.
  • Ability to work a flexible schedule including nights, weekends, and some holidays.
  • Ability to lift a minimum of 50 lbs. or team lift 100 lbs.
  • Proficiency in Microsoft office (Word, Excel)
  • Communicates clearly and concisely with excellent verbal, written, and comprehension skills.
  • Reliable and trustworthy role model for ethical and honest behavior.
  • Creates a sense of urgency; promotes teamwork, delegates appropriately; motivates self and team to accomplish objectives.
  • Ability to comprehend, train, develop, motivate, and lead in a manner of fosters a work environment that is smart & scrappy, safe, and fun.
  • Flexible and creative with an ability to handle multiple tasks where priorities shift with the demands of the business.