Help Desk Associate

4 months ago


Newark, United States Sunrise Systems Full time

Title: Help Desk (Tech Support)


Location: Newark, NJ


Duration: 1 year contract



Oversees timely delivery of quality technical support to internal and external customers.

Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.


Note: Position is 5 days / Week Onsite

Excellent Communication Needed along with experience working on a High-Volume Helpdesk.


Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance. Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps. Keeps accurate records of calls and resolutions using a Helpdesk ticketing system. Updates inventory and installs and moves desktop equipment as needed.


Oversees timely delivery of quality technical support to internal and external customers. Manages help desk personnel and develops policies and procedures governing how to troubleshoot IT issues, including identification, documentation, distribution and resolution. May assess new products or services and suggest enhancements to senior management. Relies on extensive knowledge and professional discretion to achieve goals. Manages others. Usually reports to a department head. Significant ingenuity and flexibility are expected. Requires a bachelor's degree.


RELEVANT WORK EXPERIENCE: 6 to 8 yrs.




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