Production Support Lead
2 weeks ago
As a Production Support Lead, provide application support to our customer support teams. This is a hands-on and coordination role with Product and Engineering to prioritize and assist in resolving customer issues.
Manage Production support efforts to support customer issues including daily health checks of applications, prioritize and resolve production incidents Participate in critical incident response calls and serve as an escalation point for customer support cases Carefully evaluate alternative risks and solutions before taking action to provide timely resolution Ownership of Incident management and production stability reviews Lead the Root Cause Analysis efforts to identify the underlying problems and devise strategic solutions Provide continuous updates and follow-up’s to Management and stakeholders Provide direction and collaborate across multiple teams and lines of business for resources involved in program delivery Develop and maintain long-lasting collaborative relationships with stakeholders Organize and manage communications with stakeholders and senior managers Owns incidents and problems and strives to get to detailed root cause analysis and suggest workarounds and/or solutions for recurring issues. Actively responds to service requests from Client facing support teams, Operations, Risk/control partners, etc. Incident management and technical call facilitation, coordination, and communications during critical outage situations Excellence in system operations, including tasks related to identifying and troubleshooting application issues, issue resolution and escalation Provide guidance and support to team membersQualifications:
BS/BA degree or equivalent experience, 7+ years of hands-on experience in Production Support Working knowledge of production support role, incident, problem and change management Relentless drive for root cause and execute measures to reduce repeat occurrence Strong knowledge of application and development lifecycles Proven expertise in application development and support environments Understanding of Web and mobile applications. Ability to work in a fast-paced environment, be flexible, follow tight deadlines, organize, and prioritize work Understanding of risk controls and compliance to departmental and company-wide standards Ability to work collaboratively in teams and independently to develop meaningful relationships to achieve common goals Ability to run production incident and take the lead on conference bridges until issue is mitigated-
Product Lead
4 weeks ago
New York, New York, United States Cognizant Technology Solutions Full timeAbout Us:Cognizant is one of the world's leading professional services companies, redefining clients' business, operating, and technology models for the digital era. Our outstanding industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the...
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Product Lead Architect.Vlocity
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New York, United States TEPHRA Full timeDescription: Required Qualifications: • A proven Senior Salesforce solution architect / Vlocity product expert with 10+ years of design/architect experience and at least 5 full life cycle SalesForce.com implementations, with strong expertise in at least two of the following areas/modules: Sales Cloud, Service Cloud, marketing Cloud with mandatory...
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Product Lead Architect.Vlocity
2 weeks ago
New York, United States TEPHRA Full timeDescription: Required Qualifications: •A proven Senior Salesforce solution architect / Vlocity product expert with 10+ years of design/architect experience and at least 5 full life cycle SalesForce.com implementations, with strong expertise in at least two of the following areas/modules: Sales Cloud, Service Cloud, marketing Cloud with mandatory...
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Lead, Data and IT-Support
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New York County, New York, United States Uncommon Schools Full timeJob Description As a member of Uncommon’s IT Support team, the Lead will own and support work streams and processes that will help ensure the Team achieves its goals and objectives. Beyond technical and data knowledge, the Lead must have strong change management, planning, and communication skills in order to manage technology and processes at...
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Product Lead, Transfers
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Lead Desktop Support
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Lead Data Product Manager
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Lead Product Manager
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Lead Product Manager
1 month ago
New York, United States Sonicbids Full timeAs the Lead Product Manager at sonicbids.com help drive the creation and shipment of multi-channel digital products that fundamentally improve the career management of music industry professionals. To excel you will have to thrive at the intersection of business, technology and user experience. THE OPPORTUNITY Partner with the Product Owner and business...
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Global Production Lead
3 weeks ago
New York, United States TAG Full timePOSITION SUMMARYThe Global Production Lead will embed with a Dentsu account leadership team to support a premier global account. This role is responsible for gaining a clear understanding of both the client needs as well as the needs of Dentsu's account and creative teams by developing relationships and implementing strategies to increase the Tag's service...
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Product Group Lead
1 week ago
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Global Production Lead
2 days ago
New York, United States TAG Full timePOSITION SUMMARY The Global Production Lead will embed with a Dentsu account leadership team to support a premier global account. This role is responsible for gaining a clear understanding of both the client needs as well as the needs of Dentsu's account and creative teams by developing relationships and implementing strategies to increase the Tag's service...
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Associate Product Specialist Support, Sales
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Engineering Production Support
1 month ago
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Lead Production Cook
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VP, Production Sales Lead
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Lead Product Engineer
4 days ago
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Product Design Lead
4 weeks ago
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Lead Securities Product Specialist
2 weeks ago
New York, United States Tiger Brokers Full timeJob Description:Company Overview:TIGER BROKERS is a leading financial services company headquartered in Beijing, China (NASDAQ: TIGR). The company is dedicated to building a global Brokerage platform with multidisciplinary transactions, execution, clearing, settlement, and custody facilities. Together, we aim to provide customers with the most simple,...
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Lead Securities Product Specialist
2 days ago
New York, United States Tiger Brokers Full timeJob Description:Company Overview:TIGER BROKERS is a leading financial services company headquartered in Beijing, China (NASDAQ: TIGR). The company is dedicated to building a global Brokerage platform with multidisciplinary transactions, execution, clearing, settlement, and custody facilities. Together, we aim to provide customers with the most simple,...