Information Technology Specialist 1
4 weeks ago
Duties Description Information Technology (IT) Specialists perform or assist in performing technical and agency program support IT activities related to network and system design, configuration, maintenance, and security; customer support; business/systems analysis and design which may include website development and administration of a transactional, dynamic, or interactive website; and the design, development and administration of database systems. Will assist in the administration and operation of distance learning technology to include video and audio conferencing in agency facilities across the state by serving as the initial level of support for customers in the field and for monitoring of the network. May respond to questions for assistance and coordinate repairs beyond what he/she is able to troubleshoot at their level. The incumbent answers general IT questions, resolves problems, installs hardware and software, provides system access and performs a variety of other activities related to user support in the IT environment.
The position perform responsibilities in accordance with all current and amended, DMNA policies and procedures, federal and state statutes, and where applicable, the collective bargaining agreement and requirements of the National Guard Bureau (NGB), specifically the Master Cooperative Agreement (MCA) and supporting regulations. The position may report to state and/or federal supervisory personnel.
Responsibilities may include but are not limited to the following:
• Participates in meetings and works with agency management, users, vendors, consultants and IT staff to discuss and identify IT solution options, assists with resolutions and recommendations for appropriate system platforms for meeting program requirements.
• May assist with various design activities such as creating program specifications, work flow diagrams or structured charts, and logical data models.
• May participate in the testing phase of application development such as assisting in the development of test plans, test conditions and validation testing.
• Develops, prepares, and assists with documentation preparation for the system, including run books for computer operations staff, procedural manuals and on-line help instructions for users, and technical documentation manuals for IT staff.
• Performs installation, administration, testing, and maintenance of hardware and software.
• Plans, executes, and performs quality assurance measures on system user acceptance tests of programs and systems.
• Establishes and configures cabling connectors, interfaces, electrical grounds, and communication data line connectors.
• Runs diagnostic software to ensure equipment operates properly and takes appropriate corrective action when required.
• Installs, configures or customizes hardware and software and ensures the configuration meets system requirements.
• Ensures that repair and preventative maintenance procedures are followed for the agency's hardware and software.
• Responds to user "help desk" requests or referrals of computer related problems.
• May coordinate with vendors in the installation, administration, testing, and maintenance of hardware and software.
• Uses utility programs to analyze and solve problems with production runs.
• Installs, configures and optimizes network hardware and software.
• Operates network and systems management software to identify problems and administer pre-defined fixes, while referring complex network issues through the appropriate escalation process.
• Utilizes identity and access management software to create and manage user identities and to provide access to system resources.
• Administers or assists in administering security software and hardware such as intrusion detection software and firewalls to meet agency security procedures and policies.
• Assists in determining, acquiring, and/or developing curriculum for hardware and software solutions.
• May provide and administer IT training to individuals or groups in hardware and software technologies. Evaluates training effectiveness.
• Assists in the preparation of procurement materials such as Requests for Proposal and evaluation of proposed solutions.
• May coordinate with vendors in the selection process for hardware, software, and maintenance solutions.
• Compares specifications and descriptions of new hardware and software packages to determine if the acquisition is appropriate to meet business needs; and recommends the acquisition of new hardware, software, and maintenance services.
• Analyzes proposed applications to determine if they would require new hardware or software.
• May coordinate in the development, planning, deployment, configuration and maintenance of networked systems.
• Operates network and systems management software to identify problems and administer pre-defined fixes, while referring complex network issues through the appropriate escalation process.
• Assists in the development of enterprise information security procedures and protocols.
• Configures or assists in configuring encryption software products to systematically encode and decode data to avoid unauthorized access.
• Assists in the selection, deployment and maintenance of antivirus software.
• Administers or assists in administering security software and hardware such as intrusion detection software and firewalls to meet agency security procedures and policies.
• Monitors the use of the security system to detect violations and report breeches through the appropriate escalation process.
• Trains other IT staff and unit points of contact (POCs) to diagnose and resolve user problems.
• Ensures tracking and resolution of user system problems.
• Prioritizes the order of pending problems and schedules installations.
• Provides reports from problem log regarding volume and response time.
• May represent the department at various IT related meetings.
• Will complete and attend training as required.
• Periodic overtime may be required.
• Periodic travel will be required using various modes of transportation.
• Performs other duties as assigned.
Must be proficient in Microsoft Office Suite.
• Must have strong organizational skills.
• Ability to perform tasks with minimal supervision.
• Ability to work independently or with other individuals in a project/team setting in accordance with supervisory guidance and direction.
• Ability to get along with and interact well with different groups of people, including co-workers, management, both Federal and State personnel and the public.
• Experience in multi-tasking and meeting multiple deadlines.
• Strong written and verbal communication skills.
• Ability to prepare written material in a clear and concise form.
• Ability to read and write in English.
• Demonstrate reliability and trustworthiness.
• Preferably knowledge of state agency operations and policies and/or military organizations.
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