Litigation Support Manager

Found in: Talent US C2 - 2 weeks ago

Williamsburg, United States Greenberg Traurig, LLP Full time

Position Summary:



Litigation Support Managers report directly to the Directors of Litigation Support. Litigation Support Managers are responsible for the mentoring, management, and evaluation of their direct reports. Further, they are working managers with their own case load who are self-motivated, proactive, creative, and possess a consultative approach to solving problems for case teams and clients. We are looking for an excellent manager to consult and work on many projects without the help of outside vendors, although vendors are used as needed. Litigation Support personnel work collaboratively throughout the country on multiple projects and services all GT offices. This position will serve as lead for New York litigation support staff and will be required to be in the office a minimum of three (3) days per week and/or follow any updated return to office policies for the New York office. Based on performance and need, the responsibilities of this position may be expanded to include as direct reports other litigation support employees from other locations. 

Duties & Responsibilities:
 Oversees New York Litigation Support Project Managers and Analysts, including training on new processes; reviews, assigns, and monitors the progress of current projects and quality of work product; provides resolution of issues to end-users.  Accesses the needs of and continues to develop all reporting team members through ongoing mentoring and training.  Shares knowledge and education reinforcing processes and procedures across the department. Manages day-to-day Litigation Support requests and coordinates all technical resources (either internal or outside vendor) for the case teams. Devises and executes innovative approaches to resolve problems to meet client expectations. Provides consultation and support directly to legal teams with respect to budgeting, vendor management, document databases, productions, transcript management and other technology related solutions for litigation. Identifies improvement opportunities and partners with New York and firm IT management team, business directors and managers on Lit Support initiatives and training. Provides expert analysis, guidance, assess case needs, and provide recommendations and processes to case teams for achieving desired outcomes. In connection with trials, this position may be involved in the setup and/or coordination of war rooms in hotels or other offices, as well as coordinate graphics services and courtroom technology. Reviews and approves time sheets and requests for time off submitted by reporting team members ensuring coverage is provided for department. Participates in the review and selection of potential new hire candidates for the team. Prepares annual performance evaluations of reporting team members.


Skills & Competencies:

Superb customer service skills including the ability to understand both internal and external client needs and expectations provide excellent service and meet or exceed client expectations. Excellent interpersonal and communication skills (oral and written), professional demeanor and presentation, including ability to actively listen and ability to convey information clearly. Ability to work effectively with the firm’s established third-party vendors is required. Attention to detail and the ability to multi-task in a fast-paced, high pressure, deadline-oriented environment to achieve business goals and objectives. Ability to establish and maintain effective working relationships with all levels of the organization and collaborate well in a team environment. Recognize confidential, sensitive, and proprietary information and maintain such information as confidential.

Qualifications & Prior Experience:

Bachelor's Degree required. Ten plus years of experience in managing litigation support analysts and/or project managers. Expertise in Relativity required; proficiency in Brainspace and Reveal AI preferred. Proficiency in use of transcript and video management tools like Opus 2. Experience with capturing web sites, on-line videos, video editing and general graphics is a strong plus. Exceptional computer skills with the ability to learn new software applications quickly. Proficiency with Windows-based software and Microsoft Office Suite, including Word, Excel and Outlook and Adobe.


The expected annualized base salary range for this position is $150,000 to $180,000. Salary will be determined based upon education, experience, job related factors permitted by law, internal equity, and market data, including geographic pay differentials in locations where market pay differs from the national average. Full time employees may be eligible for a discretionary bonus, health insurance with an optional HSA, short term disability, long term disability, dental insurance, vision care, life insurance, Healthcare and Dependent Care Flexible Spending Accounts, 401K, vacation, sick time, and an employee assistance program. Additional voluntary programs include: voluntary accident insurance, voluntary life, voluntary disability, voluntary long term care, voluntary critical illness and cancer insurance and pet insurance. Commuter and Transit programs may also be available in certain markets.

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