Branch Manager II

** Branch Manager II**
**Job Category****:** Retail

**Requisition Number****:** BRANC001431

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**Job Details**
**Description**
**Your Role**
Accountable for day-to-day management of all aspects of the retail banking center to ensure delivery of an outstanding customer experience. The Branch Manager II is responsible for prospecting new customer relationships while managing existing relationships, including loans, deposits, and treasury management services. In this role, outbound customer contact is required, which consists of external customer visits, potential visits to customer prospects and interacting with customers via phone or face-to-face in the branch.
Business development skills in this role are critical and include recognition of referral opportunities to other bank departments, including treasury management services, mortgage, investments and commercial. Overall management of the assigned portfolio is the responsibility of the Branch Manager II, which includes deposit and loan exceptions, past dues and more.
While maintaining responsibility for the overall branch, the Branch Manager II relies upon the Assistant Branch Manager to ensure completion of day-to-day transactional duties of the branch. As a representative of the bank, the Branch Manager II is required to present a positive and professional image at all times. This role is highly visible in the bank and the community, which requires a high level of community involvement. The requirements of this role are open to progression and expectations are communicated by bank management.
**Job Requirements**
The following qualifications are mandatory for this role:
* Possess a high school diploma or GED
* Five years of bank management, sales, lending experience or other relevant experience
* Prior experience managing employees
**Competencies**
The following skills are vital to succeed in this role:
* Ability to lead employees by example with the common goal of servicing the customers
* Knowledgeable of all branch duties, bank products and services to provide support to the branch team in order to deliver exceptional service
* Able to complete the Universal Teller Training Program and other training as required
* Ability to listen and identify the needs and wants of a customer
* Knowledge of business banking support functions, to include business loan applications, depository needs, ability to cross-sell business products and services, and able to resolve issues with customer needs
* Knowledge of various functions of the bank and where to find information as needed
* Ability to multi-task and often change focus quickly without being overwhelmed
* Ability to be self-motivated and self-sufficient with minimal management supervision
* Possess professional communication skills when dealing with customers and other employees of the bank
* Strong attention to detail and results-oriented
* Consistently display a positive attitude
* Ability to read and comprehend documents such as policies and procedures
* Possess proficient computer skills, including most Microsoft Office applications
* Be a team player and assist staff with any and all duties
* Maintain professional appearance and dress while abiding by the Dress Code
**Duties and Responsibilities**
The following tasks are the expected functions of this role:
* Manage customer relationships with existing and prospective customers by identifying opportunities to cross-sell additional products and services
* Achieve all production goals as assigned, whether individually or by branch
* Proactively lead the sales activities of the branch and team, while coaching team to ensure overall branch and individual goals are met
* Oversight of all day-to-day operations of assigned branch, including but not limited to the following areas: Management of staff assigned to branch and management of branch operations (transactional, new accounts, consumer lending and business banking support); customer service standards; and adherence to all branch operations policies and procedures including opening and closing procedures, cash items, night and day drop, and CTR
* Effectively manage staffing, including assuring the branch is properly staffed at all times, and that employees take required lunches and receive minimal overtime
* Open and/or close branch each day, unless otherwise scheduled
* Timely communicate and implement any changes in branch operations with all employees of the branch
* Oversee the training of Universal Tellers assigned to the branch and assure the completion of any training plans or modules
* Evaluate and measure performance of each branch employee annually and/or more frequently as defined by management
* Regularly update Retail Regional Manager on any employee issues, customer issues, and operational changes
* Successfully complete all training programs required for the Branch Manager II position including Universal Banker, consumer lending, business banking, customer service standards, procedures, and systems training
* Possess superior knowledge of Bank products and services, deliver professional presentations, and explain and sell products and services matched to customer needs
* Effectively and efficiently assist all customers with any banking need, including transactions, account opening, consumer loans, business banking, and loan requests
* Identify opportunities to refer customers to other areas of the Bank, including Commercial, Mortgage, and Investment divisions, as appropriate
* Maintain compliance with regulations and bank policies and procedures, including but not limited to the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements
* Continuously identify and execute any cross-selling opportunities for the customer
* Conduct customer and bank transactions with accuracy, efficiency and professionalism, meeting the high-quality service delivery standards of the Bank
* Manage and achieve service standard goals, cross-selling goals, transactional goals, and other key performance indicators as required
* Create ownership of customer relationships by maintaining contact with customers to offer appropriate products and services, financial advice, and assistance with such needs
* Protect all customer and bank information at all times, adhering to customer privacy and information security policies, and maintain branch security standards
* Establish a professional presence in the community as a representative of the bank
* Demonstrate ability and willingness to work in multiple branch locations, as required
* Complete minor or incidental tasks related to the position described
**Your Team**
The Branch Manager is responsible for creating a positive work environment that fosters employee growth and meets and exceeds key performance indicators for the retail division. Branch Managers support the strategy and vision of the bank and champion new products, delivery channels, and processes.
**Our Company**
Employees of Bank of Tennessee share a common vision and are committed to achieving common goals through teamwork and leadership. Besides being an exciting and progressive financial leader, we offer plenty of employee recognition, idea sharing, and team spirit. Our team is given unlimited opportunity to discover new ways to deliver superior customer service. This exciting full-time position comes with a full benefit package and is designed to train and prepare you for a rewarding future.
**Your Organizational Impact**
As a member of the retail team, Branch Managers ensure positive customer interactions in our branch network setting the tone for how customers perceive the organization as a whole. Branch Managers manage a team that delivers positive customer interactions, increasing the likelihood for additional revenue and longevity of the customer lifecycle.
**Physical Requirements**
You will be sit

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