Valet Supervisor at The Cherokee Hotel at Harrah's

3 weeks ago

Cherokee, United States 12 Oaks Parking Full time

As a family owned and operated business, 12 Oaks Services has been proudly providing valet and parking service throughout the Southeast for more than 15 years. We are a fun and flexible company to work with and look forward to potentially having you on the team

We are seeking an experienced, customer service focused valet supervisor at The Cherokee Hotel at Harrah's in Cherokee, NC. We provide a first class valet parking and seek friendly, outgoing individuals with a desire to create a guest experience that exceeds the guest's expectations.

As a valet supervisor, you will support both valet and bell operations by guiding the team while on duty. Valet Supervisors are the linchpin to a successful operation and must always maintain a positive and impactful presence.

FULL-TIME POSITION (OPEN AVAILABILITY REQUIRED)

HOURS AND SHIFTS MAY VARY DUE TO BUSINESS NEEDS

VALET SUPERVISOR DUTIES:

  • Guide the team's interactions with guests and fellow employees by being a positive role model.
  • Provide oversight to operation through demonstrated competence in guest services, parking strategy and proper reporting.
  • Ensure team has tools needed to perform respective duties, share communications through pass along logs, etc.
  • Work collaboratively with the valet team ensure prompt service for every guest.
  • Train and develop staff as needed to ensure top-level service and hospitality.
  • Ensure that appropriate service recovery measures are followed to ensure guest satisfaction with our services and associates.
  • Perform ancillary duties as directed.
  • Maintain professional appearance of yourself, your team and work area while on duty.
  • Give constructive feedback to employees when needed.
  • Lead by example in attitude, attendance, punctuality and willingness to do whatever it take to make the team successful.
  • Be able to multi-task and prioritize duties.

MINIMUM QUALIFICATIONS:

  • High school diploma or GED required
  • Six months leadership experience preferred
  • Excellent oral and written communication skills
  • Ability to handle multiple priorities in a fast-paced environment
  • Valid driver's license required
  • Candidate must submit to and pass a pre-employment drug screen - oral
  • Candidate must submit and pass a gaming Work Permit Application

12 Oaks is an equal opportunity employer. 12 Oaks does not discriminate based on race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

All applicants must submit to and pass pre-employment testing to include background check and MVR (motor vehicle record) review.


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