Room Attendant

4 months ago

Cherokee, United States Harrah's Cherokee Casino Resort Full time
Job Description

Harrah's Cherokee Casino Resort Position Description

POSITION TITLE: Room Attendant

DEPARTMENT: Hotel

GRADE/FLSA STATUS: H7-Non-Exempt

BADGE TYPE/COLOR: Work PermitGreen

REPORTS TO: Housekeeping Shift Supervisor

SUPERVISES: N/A

JOB SUMMARY:

The room attendant is responsible for maintaining the overall cleanliness of the guestrooms in the Hotel. Duties must be performed in a timely, thorough manner while maintaining the Harrah's Standards of Operation.

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Remove used linens and terry from room and transport to landing and empty in chute
  • Supply room with all amenities and linens
  • Make beds according to company standards, changing out all linen in vacant rooms
  • Clean windows, window sills, pictures and mirrors
  • Dust all surfaces
  • Vacuum and clean carpeted areas
  • Clean all walls and doors
  • Sweep and mop all non-carpeted areas
  • Sanitize ice bucket, lid, tray, ice tong and all items on dry bar area
  • Check shower curtains and change accordingly
  • Check condition of bath mat and clean
  • Clean and sanitize tub, shower, sink area and commode
  • Assure that every room is set up according to standards
  • Ensure cart and cleaning supplies are neat in appearance and moved to the side of the hallway to allow ease of guest access to hallways and rooms
  • Clean and maintain his/her work station, including but not limited to, stocking workstation with sheets, pillowcases, towels, and all amenities
  • Enter proper code via REX to update room status
  • Properly use the REX system to obtain and track your room assignments and progress
  • Work cooperatively with other employees
  • Report and take lost and found items to Housekeeping Clerks office and fill out proper paper work
  • Perform duties with a sense of urgency
  • Maintain eye contact
  • Delight our guests with outstanding resort level service
  • Report all maintenance issues
  • Adhere to regulatory, departmental and company policies/procedures in an ethical manner
MINIMUM QUALIFICATIONS:
  • High school diploma or equivalent preferred
  1. Must demonstrate the following essential knowledge and skills:
  2. Able to operate a touch tone keypad
  • Must be able to operate an I-Touch handheld device
  • Able to work with cleaning chemicals without allergic reaction
  • Quick, accurate and able to multitask
  • Friendly, upbeat, outgoing personality is an essential requirement
  • Must be willing to work with other employees to fulfill occupancy needs
  1. Excellent oral and written communication skills
  2. Strong interpersonal skills
  3. Self-starter; must work without close supervision
  4. Ability to handle multiple priorities in a fast-paced environment
  5. *Must be able to clean a standard vacant room in 30 minutes or less
  6. *Knowledge of telephone status codes
  7. *Knowledge of Harrah's employment policies
  8. *Knowledge of the HotSOS/REX programs
  9. *BBP Training
  10. *Risk Management Training
*Not required at time of hire; may be learned in probationary period agreed upon at time of hire

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:
  1. Must be able to stoop, bend, reach, kneel, twist and grip items
  2. Must be able to respond to visual and aural cues
  3. Must be able to read, write and speak English
  4. Must be able to work in small, shared space
  5. Must be able to maintain a consistent pace throughout the shift
  6. Must be able to lift up to 50 pounds
  7. Must be able to work around dogs/pets
  8. Must be able to walk/be on your feet for long periods of time
  9. Must be able to work with various cleaning chemicals without issue
  10. Must be able to operate equipment including, but not limited to: vacuum cleaner, mop and broom
  11. Must be able to tolerate area containing varying noise and temperature levels, illumination, vibration, crowds and air quality including second hand smoke
  12. Must be able to work a flexible schedule including weekends, evenings and holidays


This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah's Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary. 3.28.18

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