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Specialist - Client Services and Distribution
4 months ago
Responsible for error-free execution of customer projects, including the following responsibilities:
Coordinate and facilitate all print production and distribution of customer materials. Coordinate customer, graphics, production, fulfillment and vendor teams, as necessary. Receive customer inquiries and requests, obtain and assembles information and specifications and submit to external estimator for pricing or estimates pricing for internal projects. Prepare price quotes or proposals, confirm information when receiving order, and write work orders and purchase requisition for materials. Create or follow schedule and progress, providing updates as required.Develops and implements departmental workflow/service processes and procedures to meet goals, including but not limited to quality assurance and service. Provides direction to external print and mail vendors. Provides direction on project scope and objectives, and the role and function of each stakeholder to effectively coordinate team activities. Responsible for managing and executing essential College USPS mailing permits, regulations, accounts and data. Uses external software to develop, enhance and launch online services such as templates, storefront items and other web-based services.
Associate degree in business, graphic arts or equivalent work experience required. Bachelor’s preferred. Certifications in project management, USPS, e-commerce and print industry preferred.
Experience: Minimum of three years' experience in graphic arts and print production
environment with an emphasis on customer service and client interaction. Experience in web-based MIS software solutions and end-user training required. Proficient with current version of Adobe Creative Suite, other graphic arts software. Proficient in Microsoft Office 365. Must understand Macintosh Operating System and competence in Windows PC Operating System. Demonstrated project management skills including resource allocation, risk management, project finances, and vendor management.
