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Client Relations Specialist

2 months ago

Palatine, Illinois, United States AIT Worldwide Logistics Full time

Position Overview:
The Customer Experience Agent plays a crucial role in ensuring client satisfaction by managing inquiries through various communication channels.

Key Responsibilities:
- Serve as the primary contact for clients, addressing their needs and concerns effectively.
- Handle internal and external communications, including emails, phone calls, and live chats.
- Foster positive relationships with customers to enhance their overall experience.

Skills and Qualifications:
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to work in a fast-paced environment while maintaining professionalism.