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Client Support Specialist

2 months ago

Palatine, Illinois, United States AIT Worldwide Logistics Full time

Position Overview:
The Customer Experience Agent plays a crucial role in delivering exceptional service to our clients. This position involves managing inquiries through various channels, ensuring that every interaction is handled with care and professionalism.

Key Responsibilities:
1. Respond to customer inquiries via email, phone, and live chat.
2. Serve as the initial point of contact for clients, providing assistance and information as needed.
3. Engage with customers to enhance their experience and satisfaction.

Qualifications:
We are looking for individuals who possess strong communication skills and a passion for customer service. The ideal candidate will be adept at problem-solving and capable of managing multiple tasks efficiently.