Internet & Phone Sales Representative
1 month ago
POSITION OVERVIEW
INTERNET AND PHONE SALES REPRESENTATIVE
Join our team and soar with us We need sales representatives to support the sales process and raise customer satisfaction by handling outbound calls to new and existing customers. Candidates should be highly reliable, have excellent communication skills and sales ability.
There are a wide variety of project openings available. Schedules vary by site and program; however, we can usually find something that works for everyone. This is an excellent opportunity for you to start your career, and with our industry-leading training, you are sure to grow. We offer many advancement opportunities, including Supervisor, Trainer, Talent Acquisition, and Operations Management.
To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.
--------------
...
POSITION RESPONSIBILITIES
WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?
This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer satisfaction, you will need to be a confident, fully engaged team player who is dedicated to bringing a positive and enthusiastic outlook to work each day.
Essential Duties
Handle inbound and outbound contacts in a courteous, timely, and professional manner Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services Listen to customers, understand their needs, and resolve customer issues Research systems to find missing information; coordinate with other departments to resolve issues as applicable Utilize systems and technology to complete account management tasks Accurately document and process customer orders in appropriate systems Follow all required scripts, policies, and procedures Comply with requirements surrounding confidential information and personal information Escalate customer issues to the appropriate staff and managerial for resolution as needed Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes Adhere to all attendance and work schedule requirements
CANDIDATE QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT?
We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated.
Qualifications
Must be 18 years of age or older High school diploma or equivalent Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows operating system Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem-solving, and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity prevalent Excellent interpersonal skills and the ability to build relationships with your team and customersPreferred (Not Required)
One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment State or Federal work experience
COMPENSATION DETAILS
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.
Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV’s, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location.
JUST A FEW OF THE BENEFITS
Medical, Dental, and Vision Coverage Options Paid Time-Off Regular Raises Advancement Opportunity Fun, Engaging Work Environment Casual Dress Code Cash and Prize Contests
PHYSICAL REQUIREMENTS
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
CONDITIONS OF EMPLOYMENT
Must be authorized to work in their country of residence (The United States or Canada) Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results Must be willing to submit to drug screening.
REGARDING COVID-19
As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe.
Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation.
For more information on MCI’s response to COVID-19 please visit .
EQUAL OPPORTUNITY EMPLOYER
At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
REASONABLE ACCOMMODATION
Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources,
) helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, , customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times respectively. MCI has fifteen business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Texas, Massachusetts, New Hampshire, South Dakota, New Mexico, California, Kansas, and Nova Scotia.
Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: GravisApps, Mass Markets, MCI Federal Services (MFS), The Sydney Call Center, OnBrand24, and Valor Intelligent Processing (VIP).
DISCLAIMER
The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.
The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.
Need help finding the right job?
We have other current jobs related to this field that you can find below
-
Internet Sales Representative
3 weeks ago
Cherry Hill, United States MALL CHEVROLET Full time**Internet Sales Representative** We are looking to grow our already successful customer service Business Development Center. This is a great career opportunity for applicants with automotive internet sales experience, or for someone with other customer service/telephone experience. **Your responsibilities will include**: - Answer all incoming sales...
-
Inside Sales Representative
1 week ago
Rocky Hill, United States Jani-King International Inc. Full timeJani-King of Hartford is seeking an Inside Sales Representative. This role will be the front-line voice for initiating sales meetings. Research, prospecting, outgoing phone calls, and coordinating first sales visits will be a large part of this role. Full Time/Part Time Opportunity - Monday - Friday. Paid holidays, no nights or weekends and after 90 days...
-
CUSTOMER CARE TOLLING REPRESENTATIVE
4 weeks ago
Cockrell Hill, United States Valor Intelligent Processing Full timePOSITION OVERVIEW CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for Customer Service Representatives to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions. In this role, you will handle inbound inquiries,...
-
Bilingual Customer Service Representative
4 weeks ago
Cockrell Hill, United States Valor Intelligent Processing Full timePOSITION OVERVIEW BILINGUAL CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for full-time bilingual customer service representatives to support inbound projects for a wide variety of clients. In this role, you will troubleshoot basic technical issues, build strong relationships with customers,...
-
BDC Representative
1 month ago
Morgan Hill, United States Victory Honda of Morgan Hill Full timeJob DescriptionJob DescriptionJob Description:Victory Automotive Group Inc. has been recognized as one of the Top 25 ranked Privately Held Companies for 2023! Business Development Representative / BDC Agent Victory Automotive Group is family owned and operated since 1997 with over 40 locations across the United States. We provide the best opportunities for...
-
BDC Representative
2 weeks ago
Morgan Hill, California, United States Victory Automotive Group Full timeJob Description: Victory Automotive Group Inc. has been recognized as one of the Top 25 ranked Privately Held Companies for 2023 Business Development Representative / BDC Agent Victory Automotive Group is family owned and operated since 1997 with over 40 locations across the United States. We provide the best opportunities for all employees,...
-
Phone Sales
1 week ago
Cherry Hill, United States Elite Medical Advancements Full timeStop settling for average! If you are unsure with where your career is going, did you work in the solar field, or if you just finished High School, you want to establish yourself with a reputable firm, earn your spot, then this is the job for you! We provide a stable, professional work environment. Most of the employees are between the ages of 20 and 35....
-
Verizon Representative
3 weeks ago
Cherry Hill, United States US Telecommunications, Inc. Full timeUS Telecommunications, Inc (USTCi) is now hiring outgoing Field Sales Representatives to promote Verizon's market-leading 5G services (Home Internet and Wireless) at local apartment buildings and residential communities. Through on-site marketing and sales activities you'll raise awareness about Verizon's services and help residents ditch their cable. -...
-
Verizon Representative
3 weeks ago
Cherry Hill, United States US Telecommunications, Inc. Full timeJob DescriptionJob DescriptionUS Telecommunications, Inc (USTCi) is now hiring outgoing Field Sales Representatives to promote Verizon's market-leading 5G services (Home Internet and Wireless) at local apartment buildings and residential communities. Through on-site marketing and sales activities you'll raise awareness about Verizon's services...
-
BDC Representative
3 weeks ago
Morgan Hill, United States Victory Automotive Group Full timeJob Description: Victory Automotive Group Inc. has been recognized as one of the Top 25 ranked Privately Held Companies for 2023! Business Development Representative / BDC Agent Victory Automotive Group is family owned and operated since 1997 with over 40 locations across the United States. We provide the best opportunities for all employees,...
-
Spanish Tolling Call Center Representative
4 weeks ago
Cockrell Hill, United States Valor Intelligent Processing Full timePOSITION OVERVIEW INBOUND BILINGUAL SPANISH CALL CENTER REPRESENTATIVE SUPPORTING TOLLING OPERATIONS We are looking for Customer Service Representatives to support inbound customer service. In this role, you will handle inbound inquiries, troubleshoot customer disputes, process payments, and assist callers with process-related inquiries...
-
Sales Representative
5 days ago
Rocky Hill, United States Bestlogic Staffing Full timeJob DescriptionJob DescriptionPosition: Sales RepresentativeLocation: RemoteJob Type: Part-Time & 100% Commission-BasedCompany Overview:PassionateSoccerCoach.com is a leading online platform dedicated to providing high-quality soccer coaching resources, training materials, and educational content to soccer coaches, players, and enthusiasts of all levels. Our...
-
Technical Sales Representative
4 weeks ago
Oak Hill, United States Frank Calandra Jennmar Services Full timeXCAL TOOLS currently has five locations in the U.S. Each location is unique in its product lines and capabilities. XCAL TOOLS takes pride in manufacturing and selling a full line of roof drill bits, continuous miner bits and accessories, manufacturing bits, road planing, soil stabilization, reclaiming, grading, trenching, and foundation drilling bits and...
-
Sales Representative
4 weeks ago
Holly Hill, United States Metro by T-Mobile Full timeJob DescriptionJob Description Mobile Sales ExpertStart your career with one of BEST Metro by T-Mobile retailers! A generous and predictable HOURLY PLUS COMMISSION, health benefits, team performance bonuses, and an amazing culture! THE UP-FRONT FINE PRINT:Paid trainingEarn up to $25 per hour including commissionAdditional income opportunities through sales...
-
Sales Representative
5 days ago
Holly Hill, United States Metro by T-Mobile Full timeJob DescriptionJob Description Mobile Sales ExpertStart your career with one of BEST Metro by T-Mobile retailers! A generous and predictable HOURLY PLUS COMMISSION, health benefits, team performance bonuses, and an amazing culture! THE UP-FRONT FINE PRINT:Paid trainingEarn up to $25 per hour including commissionAdditional income opportunities through sales...
-
Auto Appt Setters, Sales Reps, Top Pay
4 weeks ago
Cherry Hill, New Jersey, United States Subaru of Cherry Hill Full time1800 Marlton Pike West Route 70, Cherry Hill, NJ 08002 Automotive Business Development Center Sales Representatives Base Pay Plus BonusesWalk-in Applicants are WelcomeSubaru of Cherry Hill is family owned and been in operations since 2006. Business has quadrupled since our opening We value our employees and invest in their success and need to hire a BDC...
-
Sales Representative
5 days ago
Cherry Hill, United States Hand & Stone - Greater Philadelphia Full timeJob DescriptionJob DescriptionBenefits:401(k)Bonus based on performanceDental insuranceEmployee discountsFlexible scheduleHealth insuranceOpportunity for advancementPaid time offTraining & developmentWellness resources COMPANY OVERVIEWHand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facial, and hair removal services....
-
Technical Sales Representative
4 weeks ago
Oak Hill, United States XCAL TOOLS Full timeJob DescriptionJob DescriptionXCAL TOOLS currently has five locations in the U.S. Each location is unique in its product lines and capabilities. XCAL TOOLS takes pride in manufacturing and selling a full line of roof drill bits, continuous miner bits and accessories, manufacturing bits, road planing, soil stabilization, reclaiming, grading, trenching, and...
-
Residential Sales Representative
6 days ago
Cherry Hill, United States First Guardian Security Services Full timeFirst Guardian Security Services, one of the fastest growing security companies in the U.S.A. is looking for sales representatives with a burning desire to succeed to sell security systems to homeowners and businesses. Home automation devices like smart thermostats, remote door locks, and automated lighting controls are making our traditional security...
-
sales representative
2 weeks ago
Ward Hill, United States Metropolitan Linen Service Corp Full timeJoin Our Team as an Executive Sales Representative for Southern New Hampshire/North Shore MA Are you a driven individual looking to take your sales career to the next level? Metropolitan Linen invites you to join our dynamic team as an Executive Sales Representative in the Southern NH/North Shore MA area. With uncapped commissions and a flexible schedule,...
