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Server Supervisor

4 months ago

Virginia Beach, United States Hair of the Dog Full time
Benefits:
  • Employee discounts
  • Flexible schedule
  • Free uniforms

 Open Weekend availability is a must. 


Server Supervisor 
You are responsible for managing the staff, food, quality of service and ensuring customer satisfaction while still being able to handle service of your own guests. 

Requirements 
  • High school diploma or GED
  • Minimum 1-2 years’ as a supervisor in the restaurant industry 
  • Ability to work in a fast-paced environment 
  • Must have strong communication skills with both internal and external guests
  • Strong organizational and management skills
  • Capable of standing, lifting, and walking for extended periods of time
  • Must be trustworthy, innovative, and impartial
  • Flexibility to work a variety of shifts ( mornings, evenings, weekends, holidays)
  • Exceptional customer service skills
  • Knowledge of Microsoft Office or software's alike

Responsibilities:
  • Create & nurture an environment that emphasizes motivation, empowerment, teamwork and a passion for providing superior service.
  • Opening and closing the restaurant and cash handling
  • Address and resolve any guest problems or complaints in a professional and courteous manner
  • Ensure staffing levels are appropriate to exceed guest expectations
  • Have knowledge and understanding of all company and restaurant policies and procedures; communicate and enforce all policies fairly and consistently with the staff to ensure compliance and provide a safe work environment.
  • Ensure that all brand standards are met and maintained in the restaurant.
  • Analyze & resolve work barriers, challenges or obstacles. i.e. staffing issues, cost of goods issues, entertainment cancellations, equipment failure, etc.
  • Have a sound knowledge of all emergency procedures, food and safety policies
  • Have a working knowledge of the maintenance & operating procedures of all equipment.
  • Communicate and work effectively with the management team that fosters synergy, teamwork and alignment with the business goals of the property.