Director, Sales Operations

Found in: Talent US C2 - 1 week ago

New York, United States MongoDB Full time

We are seeking a results-oriented and strategic Director of Sales Operations, focused on optimizing middle-of-funnel processes, encompassing opportunity to cash. In this critical role, you will directly impact our ability to forecast our business, drive our transformation to consumption billing, enhance customer experience, and optimize our day-to-day operations. Reporting to the VP of Sales Operations, you will be instrumental in shaping the future of our sales organization.

We are looking to speak to candidates who are based in New York City for our hybrid working model.

Responsibilities:

Take ownership of all sales operations processes within the opportunity-to-cash cycle, excluding finance processes; Collaborate with the finance team as needed to drive optimizationConduct a comprehensive review of processes spanning opportunity creation, closure, consumption-related system architecture, automations, account handovers between sales and customer success, and forecastingLead the optimization of our forecasting process by developing and implementing a comprehensive bottom-up forecasting model; This includes leveraging workload data and establishing subject matter expertise in the processes that facilitate the flow of data from cloud billing to data pipelines and, ultimately, to sales dashboards. This role will play a pivotal part in enhancing the accuracy and efficiency of our forecasting processDelve deep into processes and underlying data, identifying root causes and framing business problems; Propose and implement solutions to enhance efficiency and effectivenessCollaborate closely with cross-functional teams, including the rest of the Sales Operations teams, CRM-Tech team, GTM teams, and Finance & Billing teams, to drive results and ensure alignment across the organizationBuild and scale the Middle of Funnel Sales Operations function by defining roles and responsibilities

Qualifications:

Bachelor’s degree required (Master’s degree is a plus)7-8 years of relevant experience in sales operations, sales systems, deal desk, or related fieldsExecution-driven mindset with a focus on achieving tangible resultsProven track record of successfully driving change and optimizing processesStrong organizational and communication skills, with a keen process orientationDeep experience with CRM systems and a good understanding of the handover process from sales to financeManagerial experience is required

If you are a strategic thinker with a passion for process optimization, a track record of driving change, and the ability to lead and scale a dynamic team, we encourage you to apply for the Director of Sales Operations (Middle of Funnel) position at MongoDB.

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