Collections Specialist

3 months ago


Oklahoma City, United States Loves Travel Stops & Country Store Full time

Req ID: 439593 

 

BASIC PURPOSE: Provides first line service support for Love’s Retail credit programs (Love’s Express, Tire Care Express). This position is a member of Retail Team who provides primary customer support for incoming receivables related account issues. (Mon – Fri / 8am - 5pm).

 

MAJOR RESPONSIBILITIES:

  • Make outbound collections calls to customers regarding past due invoices.
  • Take inbound calls from customers and internal departments regarding past due commercial accounts.
  • Reconcile accounts that have disputes or inaccuracies.
  • Address customer issues, questions, and complaints in a timely manner.
  • Problem solve and analyze situations to determine best solution.
  • Serve as liaison between the customer, sales team, and Love’s internal departments.
  • Operate office equipment including computers, and phone software as necessary.
  • Assist customers in using online bill pay and invoice viewing features as requested.
  • Promote services and provide a level of support which drives overall customer satisfaction. 
  • Participate in weekly team meetings required to discuss specific accounts.

 

EDUCATION AND EXPERIENCE:

  • Education:
    • HS Diploma or equivalent required.
    • Associate or bachelor’s degree is preferred.
  • Experience:
    • 1-3 years of experience working in receivables or collections is required.
    • B2B Collection experience in a fast-paced atmosphere.
    • Microsoft office products (primarily Outlook and Excel).
    • Phone System/Software experience is a must.
    • SAP experience is a plus.

 

     SKILLS AND PHYSICAL DEMANDS:

  • Skills:
    • Bilingual in English and Spanish is preferred.
    • Excellent customer service and communication skills written and verbal.                                                          
    • Knowledge of Receivables and Collections procedures.
    • Ability to prioritize and multitask is a must.
    • Attention to detail and accuracy.
    • Team player who takes ownership of personal duties as well as team goals.
    • Good listening skills.
    • Problem solving skills.
  • Typical Physical Demands:
    • Requires prolonged sitting, some bending and stooping.
    • Manual dexterity sufficient to operate a computer keyboard and calculator.
    • Requires normal range of hearing and vision.
    • Maintain personal grooming and company dress code standards.
    • Maintain company attendance standards.

 

Job Function(s): Accounting and Finance 

 

Love’s has been fueling customers’ journeys since 1964. Innovation and perseverance continue to lead the way for the family-owned and -operated business headquartered in Oklahoma City with more than 40,000 team members in North America and Europe. The company’s core business is travel stops and convenience stores with more than 630 locations in 42 states. Love’s continues its commitment to offer products and services that provide value for professional drivers, fleets, four-wheel customers, RVers, alternative fuel and wholesale fuel customers. Giving back to communities Love’s serves and maintaining an inclusive and diverse workplace are hallmarks of the company’s award-winning culture.

The Love’s Family of Companies includes:

  • Gemini Motor Transport, one of the industry’s safest trucking fleets.
  • Speedco and Love’s Truck Care, the largest oil change and preventive maintenance and total truck care network.
  • Musket, a rapidly growing, Houston-based commodities supplier and trader.
  • Trillium, a Houston-based alternative fuels expert.
  • TVC Pro-driver, a commercial driver’s license (CDL) protection subscription service.

 



  • Oklahoma City, Oklahoma, United States Communication Federal Credit Union Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Delinquency Resolution Specialist to join our team at Communication Federal Credit Union. As a key member of our collections team, you will play a critical role in ensuring the timely recovery of delinquent accounts and maintaining a positive member experience.Key ResponsibilitiesLocate and...


  • Oklahoma City, Oklahoma, United States Communication Federal Credit Union Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Resolution Specialist II to join our team at Communication Federal Credit Union. As a key member of our collections team, you will play a critical role in ensuring the timely recovery of delinquent accounts and minimizing loan losses.Key ResponsibilitiesLocate and Notify Members: Identify and...

  • Collections Specialist

    21 hours ago


    Garden City, United States American Orthopedic Partn Full time

    Job DescriptionJob DescriptionCompany Description:We are a growing Medical Practice in the greater New York area with multiple physicians and multiple offices including Manhattan, Long Island, and Queens. Heavy No-Fault and Worker’s Compensation patient population. We are looking to add an experienced Collections Specialist to our Billing Department.Role:...


  • Tahlequah, Oklahoma, United States Cherokee Nation Full time

    Position Overview:This role involves the collection of biological samples from patients, conducting standard laboratory analyses, and executing various administrative tasks.Key Responsibilities:Primary responsibilities include delivering healthcare services to individuals eligible for assistance in accordance with the self-governance agreement between the...


  • Jersey City, New Jersey, United States Aston Carter Full time

    Job Title: Entry Level Collections SpecialistJob DescriptionAs a Collections Specialist, you will be tasked with following up with vendors in regards to past due invoices by email and phone calls. An ideal candidate would have experience in customer service and want to get into the accounting/business field. Hard SkillsCustomer Service experienceProficiency...


  • Bullhead City, United States Exceptional Healthcare Inc. Full time

    Job DescriptionJob DescriptionJob Title:  Hospital Collection Specialist                                             Report to: AZ CEO and Billing Manager Department: ...


  • Oklahoma City, United States Rent-A-Center Full time

    Field Customer Support Specialist (Collections)- Roslindale MA Field Customer Support Specialist (Collections) Location: Roslindale, MA Who We Are At Acima , our mission is to empower individuals and families by providing accessible Lease-To-Own solutions that enhance their quality of life with ease of access to the things they need and want. We can provide...


  • Kansas City, Kansas, United States N2S Healthcare Staffing Solutions LLC Full time

    Position Available: Certified Blood Collection SpecialistCompany: N2S Healthcare Staffing Solutions LLCContract Length: Temporary AssignmentWork Schedule: Flexible ShiftsRole Overview:We are seeking a skilled and empathetic Certified Blood Collection Specialist to join our dedicated healthcare team.The selected individual will be responsible for obtaining...


  • Bay City, Michigan, United States The City of Bay City, Michigan Full time

    Position OverviewWe are seeking dedicated individuals for the role of Waste Collection Specialist. This position involves significant physical effort in the management of solid waste, recycling, and yard waste materials.*Please note: These roles are not directly employed by the City but are referred to a Temporary Agency for the application and hiring...


  • Bay City, Michigan, United States The City of Bay City, Michigan Full time

    Job OverviewCity of Bay City, MichiganFull-Time Position - Refuse Collection SpecialistDepartment of Public WorksPOSITION SUMMARYThis role involves significant physical labor in the collection of waste, recyclables, and yard debris, alongside the operation of large collection vehicles. The position requires the efficient and safe handling of various waste...


  • Grove City, Ohio, United States Millennium Health Full time

    Position: Male Specimen Collection SpecialistLocation: Columbus, OhioSchedule: Full Time, Monday to Friday, 8:00 AM - 3:00 PMOverview:At Millennium Health LLC, we are dedicated to enhancing the well-being of our community through effective medication monitoring and drug testing services. As a Male Specimen Collection Specialist, you will play a vital role in...


  • West Valley City, United States Foursight Capital, LLC. Full time

    Job DescriptionJob DescriptionOh, Hi! We are Foursight! Our culture is built around people who act with integrity and passion while remaining humble and accountable to themselves and the team. If this sounds like you, we should meet!Looking to further your skills? We are a GROWING COMPANY and have won awards for Top Places to Work for seven years in a row,...


  • Grove City, Ohio, United States Millennium Health Full time

    Position: Male Specimen Collection SpecialistLocation: Columbus, OhioSchedule: Full Time, Monday to Friday, 8:00 AM - 3:00 PMAbout Millennium Health: Millennium Health LLC is a recognized specialty laboratory dedicated to medication monitoring and drug testing services. With over a decade of experience, we assist healthcare providers in overseeing the use of...


  • National City, California, United States CSL Plasma Full time

    Job OverviewAs a Plasma Collection Specialist, you will play a crucial role in the efficient and precise handling of plasma samples gathered from donors. Your responsibilities will encompass the following key areas:Key ResponsibilitiesAdhere to Standard Operating Procedures (SOPs) while collecting plasma samples and transferring plasma units to storage,...


  • Jefferson City, Missouri, United States Jefferson Memorial Hospital Full time

    About Jefferson Memorial HospitalAt Jefferson Memorial Hospital, we are dedicated to providing exceptional healthcare services to our community. Our commitment to excellence extends to our employees, ensuring a supportive and safe work environment.Our CultureWe prioritize hiring individuals who embody compassion, integrity, and a positive service-oriented...


  • Grove City, Ohio, United States Millennium Health Full time

    Position: Male Specimen Collection SpecialistLocation: Columbus, OhioSchedule: Full Time, Monday to Friday, 8:00 AM - 3:00 PMOverview: At Millennium Health LLC, we are dedicated to enhancing community health through our accredited laboratory services. With over a decade of expertise in medication monitoring and drug testing, we assist healthcare providers in...


  • Haltom City, Texas, United States Recycle NOW Full time

    Job Summary:We are seeking a reliable and detail-oriented individual to join our team as a Nightly Apartment Trash Collection Specialist. As a key member of our recycling collection team, you will be responsible for collecting and compacting trash and recycling from apartment communities in the evenings.Key Responsibilities:Collect and compact trash and...


  • Panama City, United States SERVPRO of Bay County East Full time

    Job DescriptionJob DescriptionBenefits:401(k) matchingDental insuranceHealth insurancePaid time offVision insuranceDo you love helping people through difficult situations?Then, dont miss your chance to join our Franchise as a new Account Manager/Collection Specialist. In this position you will be making a difference each and every day. We have a sincere...


  • Redwood City, California, United States Pyramid Consulting Full time

    We are currently seeking a skilled Credit & Collections Representative to join our team. This role offers a 12+ month contract with potential for long-term engagement. Key Responsibilities:Manage customer collections to ensure timely payments according to established terms.Conduct Business to Business collections while collaborating with management and Sales...


  • Rapid City, United States Highmark Credit Union Full time

    Job DescriptionJob DescriptionSalary: ARE YOU READY TO BEGIN YOUR CAREER FOR BEST ADVANCEMENT????WE WANT YOU!!!    Job Summary:The primary purpose of this position is to assist Highmark Federal Credit Union in living out our Mission, “To educate and inspire our Highmark family so that all can achieve success.” This is done by providing outstanding...