Customer Service Specialist
4 weeks ago
WHAT IS THE OPPORTUNITY? This position is responsible for responding to written, email and phone inquiries regarding loan servicing. Responsibilities include performing research and resolving loan application, boarding and processing inquiries (e.g., loan terms, adjustments and payments), determining causes of rejected items, preparing exception reports, and researching and analyzing problems and recommending solutions.
What you will do
- Serves as primary contact for clients and various units in the research and resolution of loan servicing problems and inquires. Answers questions about loan agreements, adjustments, prepayments, insurance, payoffs, interest adjustments, reversals, etc. Ensures client satisfaction.
- Performs applicable research to resolve inquiry for all loans and system of record, including but not limited to issues relating to payment application and loan boarding. Resolves questions on loan terms, system codes, product types, functions, etc.,
- Understand mortgage products, including Escrow Analysis, cushions, shortages, surpluses etc., Process payment of taxes, insurance, PMI, etc., Understand Variable plans, changes, interest rates, periodic rate caps, floors, ceiling, reamortizations etc.,
- Coordinates with clients, account officers and appropriate units to ensure that clients are properly serviced, paperwork is properly executed and all operational arrangements are in place to service assigned accounts.
- Provides guidance to clients on issues requiring immediate attention, including complaints, processing issues, account inquiries, product and services suggestions, etc.
- Prepares various exception reports including Auto Debit rejects, ALDO Credit Notices, Metavante loan statements, etc.
- Reverses all automatic payment overdrafts within established limits based on analysis of request and use of sound decision making.
- Familiarity with consumer regulations pertaining to Credit Bureau reporting, dispute resolution, Civil Service Members Relief Act, RESPA is required.
- Maintains a proactive commitment to established bank programs, such as Community Reinvestment Act (CRA) and Affirmative Action.
- Complies fully with all Bank Operational and Credit policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.).
Must-Have*
- H.S. Diploma
- Minimum of 3 years loan servicing experience preferably as a loan boarder, payment processor or other position that requires system processing experience.
- Minimum 3 years of customer service experience
Skills and Knowledge
- Knowledge of banking requirements and regulations.
- Must possess excellent organizational and customer service skills.
- Working knowledge of Metavante, AFS and Leasepak.
- Excellent written and oral communication skills.
*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.'
ABOUT CITY NATIONAL We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies.
-
Customer Service Specialist
3 days ago
Los Angeles, United States Mailmyseafood Full timePosition title Customer Service Specialist Description At Mail My Seafood, we believe in hard work, a fun environment, and the kind of creativity and innovation that only comes about when skilled people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight, engage, and inspire....
-
Customer Service Specialist
4 weeks ago
Los Angeles, United States Origin Management, inc. Full timeAre you someone who is looking for a fresh start? A new challenge? An opportunity to learn something completely new? We want to talk to YOU ! We work with nationally recognized telecommunications companies in the local Woodland Hills area. Through our partnerships, we have been able to help grow the business of our clients while growing our own as well. We...
-
Customer Service Specialist
4 weeks ago
Los Angeles, United States Hourglassdetox Full timePosition title Customer Service Specialist Description At Hourglass Detox, we believe in hard work, a fun environment, and the kind of creativity and innovation that only comes about when skilled people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight, engage, and inspire....
-
Customer Service Specialist
3 weeks ago
Los Angeles, United States Origin Management, inc. Full timeJob DescriptionJob DescriptionAre you someone who is looking for a fresh start? A new challenge? An opportunity to learn something completely new? We want to talk to YOU !We work with nationally recognized telecommunications companies in the local Woodland Hills area. Through our partnerships, we have been able to help grow the business of our clients...
-
Customer Service Specialist
4 weeks ago
Los Angeles, United States Origin Management, inc. Full timeAre you someone who is looking for a fresh start? A new challenge? An opportunity to learn something completely new? We want to talk to YOU ! We work with nationally recognized telecommunications companies in the local Woodland Hills area. Through our partnerships, we have been able to help grow the business of our clients while growing our own as well. We...
-
Customer Service Specialist
3 weeks ago
Los Angeles, United States Clinica Romero Full time**Position Title**: Customer Service Specialist **Department**: Quality Improvement/Quality Assurance **Status**: Full-Time, Union **Location**: 2032 Marengo St. Los Angeles Ca 90033 **Position Summary**: Position requires excellent customer service skills with patients, employees, and the public, including but not limiting to: offering friendly,...
-
Customer Service Specialist
3 weeks ago
Los Angeles, United States Envision LED Lighting, Inc. Full timeAt the heart of every business is our customer service team. We aim to provide a level of service that goes well beyond our customer's expectations. We firmly believe that all customers should feel heard and appreciated. The same goes for our employees, which is why we support all of our Customer Service team members and encourage development. As a Customer...
-
Clinical Educator/Clinical Consultant
2 months ago
Los Angeles, United States Customer Service Associates Full timeClinical Consultant / Clinical Educator for Critical Care Monitoring Devices and Clinical Applications Full-Time Traveling opportunities for candidates in California metropolitan areas. Are you a Critical Care RN who loves your healthcare career but need a change from the everyday grind of the bedside? Are you a leader who enjoys providing education to...
-
Customer Service Specialist
3 weeks ago
Los Angeles, United States Clinica Romero Full timeJob DescriptionJob DescriptionSalary: $21.00Position Title: Customer Service SpecialistDepartment: Quality Improvement/Quality AssuranceStatus: Full-Time, UnionLocation: 2032 Marengo St. Los Angeles Ca 90033Position Summary: Position requires excellent customer service skills with patients, employees, and the public, including but not limiting to:...
-
SAS Customer Service Specialist, SAS
2 weeks ago
Los Angeles, California, United States Best Buy Full time**SAS Customer Service Specialist, SAS - Job Details** **SAS Customer Service Specialist, SAS** Share Job **Overview** Occasional Seasonal Entry Level Store Associates This role is responsible for ensuring, fast, friendly, and accurate processing for all Pacific Sales customer transactions. The primary responsibilities of a Customer Service Specialist are...
-
Warehouse - Customer Service Specialist
3 weeks ago
Los Angeles, United States Hajoca Corporation Full timeHajoca Corporation is one of the country’s largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858,Hajoca is a company based on the principles of “Service, Integrity, Reliability,” and on relationships of trust and support with teammates, customers, and suppliers. Throughout its history,...
-
Customer Service Specialist
1 week ago
Los Angeles, United States City National Corporation Full timeCUSTOMER SERVICE SPECIALIST WHAT IS THE OPPORTUNITY? This position is responsible for responding to written, email and phone inquiries regarding loan servicing. Responsibilities include performing research and resolving loan application, boarding and processing inquiries (e.g., loan terms, adjustments and payments), determining causes of rejected items,...
-
Los Angeles, United States NZXT, Inc. Full time**Customer Service Specialist (Remote)** Customer Service Remote, California Department **Customer Service** Minimum Experience **Entry-level** JOB SUMMARY As an NZXT Customer Service Specialist, youll have the opportunity to make a difference in the lives of our fellow gamers each day as they look to you as the trained NZXT professional. Youll be empowered...
-
Warehouse - Customer Service Specialist
1 week ago
Los Angeles, United States Hajoca Corporation Full timeHajoca Corporation is one of the country's largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858,Hajoca is a company based on the principles of "Service, Integrity, Reliability," and on relationships of trust and support with teammates, customers, and suppliers. Throughout its history, Hajoca...
-
Customer Service Specialist
2 weeks ago
Los Angeles, United States Orkin Full timeOverview: **We Need Your Next-Level Service Mindset at the **Best in Pests**.** As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses. Our **Customer...
-
Client Support Representative
2 weeks ago
Los Angeles, United States Specialist Direct Full time**Full-Time Salaried Position** **About Specialist Direct** Specialist Direct (SDI) is a rapidly growing healthcare technology company. The company’s telehealth solutions provide real-time access to its national network of top medical specialists to deliver superior patient outcomes. SDI is the leader in providing diagnostic, cloud-based solutions which...
-
Customer Service Operations Specialist
4 weeks ago
Los Angeles, United States Alpargatas S.A. Full timeCompany: HavaianasJob Title: Customer Service Operations SpecialistDepartment: OperationsReporting to: Senior Manager Customer ServiceLocation: Venice, CA_________________________________________________________________________ABOUT ALPARGATASAlpargatas represents a powerhouse of hyper-connected and iconic brands. The company vision focuses on becoming...
-
Customer Service Operations Specialist
1 month ago
Los Angeles, United States Alpargatas S.A. Full timeCompany: HavaianasJob Title: Customer Service Operations SpecialistDepartment: OperationsReporting to: Senior Manager Customer ServiceLocation: Venice, CA_________________________________________________________________________ABOUT ALPARGATASAlpargatas represents a powerhouse of hyper-connected and iconic brands. The company vision focuses on becoming...
-
IT Customer Care Specialist
3 weeks ago
Los Angeles, United States UCLA Health Full timeThe Customer Care Specialist is a dynamic customer service role that encompasses all aspects of frontline application, technical, and infrastructure support along with the respective escalation pathways. There are multiple customer entry points to UC Customer Care, Specialist, IT, Retail, Healthcare, Customer
-
Los Angeles, United States Atlas Marketing Full timeWe have an exciting opportunity available for a personable and upbeat candidate looking to boost their experience in customer relations & client coordination as an associate or start their entry-level career in the marketing, advertising & sales fields! This immediate full time and entry-level opening for a Customer and Client Relations Specialist, being...
