Customer Service Operations Specialist
4 weeks ago
Company: Havaianas
Job Title: Customer Service Operations Specialist
Department: Operations
Reporting to: Senior Manager Customer Service
Location: Venice, CA
_________________________________________________________________________
ABOUT ALPARGATAS
Alpargatas represents a powerhouse of hyper-connected and iconic brands. The company vision focuses on becoming increasingly global through major investments in digital, innovation and sustainability. Alpargatas is the largest footwear company in Latin America with the brand Havaianas producing 250 million pairs a year and over $1B in revenue.
ABOUT HAVAIANAS
Havaianas is the largest brand of flip flops in the world and is increasing the product offering in apparel, accessories and new styles of footwear. The iconic design of its classic flip flop has been unchanged for 60 years and represents the most timeless design in open toe footwear. The brand is geared for growth in the US with 6+ stores, Havaianas.com, and surf specialty, apparel specialty, and presence in major department stores. Alpargatas is making significant investments in the North America & Caribbean operation to ensure Havaianas will take a leadership position in the market in the coming years.
JOB SUMMARY
Provide operational support to the wholesale sales team, focusing on key account retailers and sales reporting needs.
*This is a Hybrid position. Candidate must live in the Los Angeles area and must be willing to work at our Venice, CA HQ up to 2x per week.
RESPONBILITES
- Process daily EDI and provide recaps to Sales Representatives outlining any issues.
- Order entry for non-EDI customers.
- Monitor and maintain orders for assigned Sales Representatives and customers. Send weekly open order reports with updates.
- Provide up-to-date fulfillment concerns and work with Sales Representatives on extensions or substitutions to maximize on time order fulfillment.
- Assist in the set up and testing (as needed) for new key account retailers Coordinate with the IT team on any EDI onboarding and testing to ensure quick turnaround.
- Work in conjunction with the Customer Service Manager to be a liaison between sales, product, operations, and IT to ensure system accuracy and efficiencies.
- Work with IT and product team to ensure timely updates to SPS & GXS catalogs.
- Support sales and executive teams with adhoc reporting needs.
- Support Operations team with additional needs as requested.
QUALIFICATIONS
- 3-5 years of customer service operations responsibilities.
- Previous experience working with EDI
- Strong working knowledge of retail math and concepts.
- Excellent interpersonal relationship skills with a focus on building long-term partnerships.
- Ability to plan resources effectively, anticipate obstacles and develop solutions.
- Highly resourceful, flexible and works well in an unstructured environment.
- Strong written and verbal communication skills.
- Cross functional influencing skills to drive profitability and efficiency.
- Proficient in Excel and SAP.
- Strong presentation, written and verbal communication skills.
-
Customer Support Specialist
4 weeks ago
Los Angeles, United States Fullsteam Operations LLC Full timeIt's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. The Flybook, part of the Fullsteam Organization, is looking for a Customer Support Specialist to join our team! Required to works West Coast hours, including Saturdays with Sundays and Mondays off. The...
-
E-Commerce Operations
1 month ago
Los Angeles, United States AMIRI Full timeThe Operations & Customer Service Specialist will maintain processes to enable operational excellence not limited to the following areas: Order Management, Packaging, Returns, Inventory Planning, Warehouse Logistics, Systems. Key Responsibilities – Operations: Perform daily e-commerce operational tasks: order management, returns + refunds,...
-
E-Commerce Operations
4 weeks ago
Los Angeles, United States AMIRI Full timeThe Operations & Customer Service Specialist will maintain processes to enable operational excellence not limited to the following areas: Order Management, Packaging, Returns, Inventory Planning, Warehouse Logistics, Systems. Key Responsibilities – Operations: Perform daily e-commerce operational tasks: order management, returns + refunds,...
-
Clinical Educator/Clinical Consultant
2 months ago
Los Angeles, United States Customer Service Associates Full timeClinical Consultant / Clinical Educator for Critical Care Monitoring Devices and Clinical Applications Full-Time Traveling opportunities for candidates in California metropolitan areas. Are you a Critical Care RN who loves your healthcare career but need a change from the everyday grind of the bedside? Are you a leader who enjoys providing education to...
-
Customer Service Specialist
15 hours ago
Los Angeles, United States Mailmyseafood Full timePosition title Customer Service Specialist Description At Mail My Seafood, we believe in hard work, a fun environment, and the kind of creativity and innovation that only comes about when skilled people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight, engage, and inspire....
-
Customer Service Specialist
3 weeks ago
Los Angeles, United States Origin Management, inc. Full timeAre you someone who is looking for a fresh start? A new challenge? An opportunity to learn something completely new? We want to talk to YOU ! We work with nationally recognized telecommunications companies in the local Woodland Hills area. Through our partnerships, we have been able to help grow the business of our clients while growing our own as well. We...
-
Customer Service Specialist
1 month ago
Los Angeles, United States Hourglassdetox Full timePosition title Customer Service Specialist Description At Hourglass Detox, we believe in hard work, a fun environment, and the kind of creativity and innovation that only comes about when skilled people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight, engage, and inspire....
-
Customer Service Specialist
4 weeks ago
Los Angeles, United States Hourglassdetox Full timePosition title Customer Service Specialist Description At Hourglass Detox, we believe in hard work, a fun environment, and the kind of creativity and innovation that only comes about when skilled people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight, engage, and inspire....
-
Customer Service Specialist
3 weeks ago
Los Angeles, United States Origin Management, inc. Full timeJob DescriptionJob DescriptionAre you someone who is looking for a fresh start? A new challenge? An opportunity to learn something completely new? We want to talk to YOU !We work with nationally recognized telecommunications companies in the local Woodland Hills area. Through our partnerships, we have been able to help grow the business of our clients...
-
Customer Service Specialist
4 weeks ago
Los Angeles, United States Origin Management, inc. Full timeAre you someone who is looking for a fresh start? A new challenge? An opportunity to learn something completely new? We want to talk to YOU ! We work with nationally recognized telecommunications companies in the local Woodland Hills area. Through our partnerships, we have been able to help grow the business of our clients while growing our own as well. We...
-
Warehouse - Customer Service Specialist
3 weeks ago
Los Angeles, United States Hajoca Corporation Full timeHajoca Corporation is one of the country’s largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858,Hajoca is a company based on the principles of “Service, Integrity, Reliability,” and on relationships of trust and support with teammates, customers, and suppliers. Throughout its history,...
-
Customer Service Specialist
3 weeks ago
Los Angeles, United States Clinica Romero Full time**Position Title**: Customer Service Specialist **Department**: Quality Improvement/Quality Assurance **Status**: Full-Time, Union **Location**: 2032 Marengo St. Los Angeles Ca 90033 **Position Summary**: Position requires excellent customer service skills with patients, employees, and the public, including but not limiting to: offering friendly,...
-
Customer Service Specialist
3 weeks ago
Los Angeles, United States Envision LED Lighting, Inc. Full timeAt the heart of every business is our customer service team. We aim to provide a level of service that goes well beyond our customer's expectations. We firmly believe that all customers should feel heard and appreciated. The same goes for our employees, which is why we support all of our Customer Service team members and encourage development. As a Customer...
-
Customer Service Specialist
3 weeks ago
Los Angeles, United States Clinica Romero Full timeJob DescriptionJob DescriptionSalary: $21.00Position Title: Customer Service SpecialistDepartment: Quality Improvement/Quality AssuranceStatus: Full-Time, UnionLocation: 2032 Marengo St. Los Angeles Ca 90033Position Summary: Position requires excellent customer service skills with patients, employees, and the public, including but not limiting to:...
-
Warehouse - Customer Service Specialist
7 days ago
Los Angeles, United States Hajoca Corporation Full timeHajoca Corporation is one of the country's largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858,Hajoca is a company based on the principles of "Service, Integrity, Reliability," and on relationships of trust and support with teammates, customers, and suppliers. Throughout its history, Hajoca...
-
Customer Service Specialist
1 week ago
Los Angeles, United States City National Corporation Full timeCUSTOMER SERVICE SPECIALIST WHAT IS THE OPPORTUNITY? This position is responsible for responding to written, email and phone inquiries regarding loan servicing. Responsibilities include performing research and resolving loan application, boarding and processing inquiries (e.g., loan terms, adjustments and payments), determining causes of rejected items,...
-
Customer Service Specialist
1 month ago
Los Angeles, United States City National Bank Full timeCUSTOMER SERVICE SPECIALIST WHAT IS THE OPPORTUNITY? This position is responsible for responding to written, email and phone inquiries regarding loan servicing. Responsibilities include performing research and resolving loan application, boarding and processing inquiries (e.g., loan terms, adjustments and payments), determining causes of rejected items,...
-
Customer Service Specialist
4 weeks ago
Los Angeles, United States City National Bank Full timeCUSTOMER SERVICE SPECIALIST WHAT IS THE OPPORTUNITY? This position is responsible for responding to written, email and phone inquiries regarding loan servicing. Responsibilities include performing research and resolving loan application, boarding and processing inquiries (e.g., loan terms, adjustments and payments), determining causes of rejected items,...
-
SAS Customer Service Specialist, SAS
2 weeks ago
Los Angeles, California, United States Best Buy Full time**SAS Customer Service Specialist, SAS - Job Details** **SAS Customer Service Specialist, SAS** Share Job **Overview** Occasional Seasonal Entry Level Store Associates This role is responsible for ensuring, fast, friendly, and accurate processing for all Pacific Sales customer transactions. The primary responsibilities of a Customer Service Specialist are...
-
Los Angeles, United States State Bank of India (California) Full timeOur headquarters office in downtown Los Angeles has an immediate opening for a bi-lingual Operations & Customer Support Specialist to interact with our Hindi Speaking clients. You will be performing a variety of recurring moderate operational and accounting functions in support of the Operations Department. Deliver exceptional customer service and provide...
