Patient Access Representative
4 months ago
Overview
The Patient Access Representative is responsible for the verification and collection of patient demographic and insurance information by direct data entry to the electronic medical record during the scheduling/pre-admit or admission process prior to discharge. S/he conducts an interview with the patient or authorized representative to secure information specific to requested services; accurately documenting the discussion and other registration/scheduling activities in the encounter.
Responsibilities
Patient Registration and Scheduling
* Demonstrates ability to navigate web-based products or system applications required for registration or scheduling.
* Accurate identification of patient for direct data entry of required clinical, demographic, and insurance information to the electronic medical record during registration or for appointment booking of assigned diagnostic procedures.
* Provides general explanation of scheduled procedures and patient instructions that are necessary for conducting diagnostic medical services.
* Ensures system documentation specific to the patient visit is entered and accurately reflects activities related to patient or provider contact, order documentation, insurance verification, financial education, and payment.
* Provides explanation of legal forms and secures signature of patient/authorized party as required for services.
* Demonstrates basic understanding of compliance standards required within a healthcare environment including EMTALA and HIPAA-Privacy Patient Confidentiality regulations.
Insurance Verification
* Accurate identification and selection of insurance carrier in the patient medical record for specified dates of medical services.
* Navigation of web-based products or system applications to initiate and document insurance eligibility, benefit details, and authorization requirements.
* Performs required notifications to ensure insurance authorization for identified medical services, surgical procedures, and inpatient/observation stays are secured and documented.
* Demonstrates basic knowledge of CPT and ICD10 diagnosis coding documentation as required for medical services.
Financial Counseling
* Demonstrates basic knowledge of regulatory or Third Party Payer insurance requirements including Medicare, AHCCCS/Medicaid, Workers Comp and other commercial payers.
* Educates the patient on insurance eligibility, coverage, and availability of medical financial assistance program(s).
* Collects identified patient financial liabilities; performs secured payment entry and deposit/cash reconciliation steps.
Revenue Cycle Support
* Performs PBX Switchboard functions as required for answering and routing of internal/external calls; paging codes and fire alarms; handles department call volumes as assigned to appropriately respond to requests from patients, providers, or other hospital departments.
* Acts as a resource for clinical departments for registration/scheduled services related to data entry of patient account fields, provider order requirements, and questions regarding insurance coverage or financial assistance.
Compliance/Safety
* Responsible for reporting any safety-related incident in a timely fashion through the Midas/RDE tool; attends all safety-related training programs; performs work in a safe manner; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner.
* Stays current and complies with state and federal regulations/statutes and company policies that impact the employee's area of responsibility.
* If required for the position, ensures all certifications and/or licenses are up-to-date and valid prior to expiration dates.
* Completes all company mandatory modules and required job-specific training in the specified time frame.
Qualifications
Education
High School Diploma or GED- Required
Medical Terminology Coursework- Preferred
Certification & Licensures
Experience
1 year in a customer service role- Required
Proficiency in Microsoft Applications (Excel, Word, PowerPoint)- Preferred
2 years experience in a medical facility, health insurance, or related medical field- Preferred
Healthcare is a rapidly changing environment and technology is integrated into almost all aspects of patient care. Computers and other electronic devices are utilized across the organization and throughout each department. Colleagues must have an understanding of computers, and competence in using computers and basic software programs.
-
Patient Access Representative Lead
5 days ago
Flagstaff, Arizona, United States Northern Arizona Healthcare Full timeJob SummaryWe are seeking a highly skilled and experienced Patient Access Representative Lead to join our team at Northern Arizona Healthcare. As a key member of our Patient Access Services team, you will play a critical role in ensuring the smooth and efficient registration and scheduling of patients across our healthcare system.Key...
-
Patient Access Representative Lead
2 weeks ago
Flagstaff, Arizona, United States Northern Arizona Healthcare Full timeJob SummaryWe are seeking a highly skilled and experienced Patient Access Representative Lead to join our team at Northern Arizona Healthcare. As a key member of our Patient Access Services team, you will play a critical role in ensuring the smooth and efficient registration and scheduling of patients across our healthcare system.Key...
-
Lead Representative for Patient Access Services
3 weeks ago
Flagstaff, Arizona, United States Northern Arizona Healthcare Full timeOverview The Lead Patient Access Representative plays a crucial role in supporting the training of new personnel within the department, focusing on registration, scheduling, and financial activities for patients. Under the guidance of the Supervisor or Manager, this position also provides essential support during staffing shortages across all shifts,...
-
Lead Patient Access Representative
4 months ago
Flagstaff, United States Northern Arizona Healthcare Full timeOverview The Patient Access Lead may provide support and assistance for internal department training of new staff for all registration, scheduling, and patient financial activities under direction of Supervisor/Manager. Provides support during staff shortages for all shifts and serves as an active working member of the assigned department area. Acts...
-
Lead Patient Access Representative
4 months ago
Flagstaff, United States Northern Arizona Healthcare Corporation Full timeJob DescriptionJob DescriptionOverviewThe Patient Access Lead may provide support and assistance for internal department training of new staff for all registration, scheduling, and patient financial activities under direction of Supervisor/Manager. Provides support during staff shortages for all shifts and serves as an active working member of the assigned...
-
Lead Patient Access Representative
1 day ago
Flagstaff, United States Northern Arizona Healthcare Corporation Full timeJob DescriptionJob DescriptionOverviewThe Patient Access Lead may provide support and assistance for internal department training of new staff for all registration, scheduling, and patient financial activities under direction of Supervisor/Manager. Provides support during staff shortages for all shifts and serves as an active working member of the assigned...
-
Patient Access Coordinator
5 days ago
Flagstaff, Arizona, United States Northern Arizona Healthcare Corporation Full timeJob SummaryWe are seeking a highly organized and detail-oriented Patient Access Representative to join our team at Northern Arizona Healthcare Corporation. As a Patient Access Representative, you will play a critical role in ensuring the smooth registration and scheduling process for our patients.Key ResponsibilitiesVerify and collect patient demographic and...
-
Patient Access Coordinator
5 days ago
Flagstaff, Arizona, United States Northern Arizona Healthcare Corporation Full timeJob SummaryWe are seeking a highly organized and detail-oriented Patient Access Representative to join our team at Northern Arizona Healthcare Corporation. As a Patient Access Representative, you will play a critical role in ensuring the smooth registration and scheduling process for our patients.Key ResponsibilitiesVerify and collect patient demographic and...
-
Patient Access Operations Lead
2 weeks ago
Flagstaff, Arizona, United States Northern Arizona Healthcare Full timeOverview The Lead Patient Access Representative plays a crucial role in supporting the training and development of new personnel within the department, focusing on registration, scheduling, and financial processes for patients. Under the guidance of the Supervisor or Manager, this position also provides essential support during staffing shortages across...
-
Senior Patient Access Coordinator
2 weeks ago
Flagstaff, Arizona, United States Northern Arizona Healthcare Full timeOverview The Patient Access Team Lead plays a crucial role in supporting the training and development of new staff members in all aspects of patient registration, scheduling, and financial processes under the guidance of the Supervisor or Manager. This position also provides essential support during periods of staff shortages across various shifts and...
-
Patient Access Coordinator
5 days ago
Flagstaff, Arizona, United States Northern Arizona Healthcare Corporation Full timeJob SummaryWe are seeking a highly organized and detail-oriented Patient Access Representative to join our team at Northern Arizona Healthcare Corporation. As a Patient Access Representative, you will play a critical role in ensuring the smooth registration and scheduling process for our patients.Key ResponsibilitiesVerify and collect patient demographic and...
-
Lead Patient Access Specialist
1 week ago
Flagstaff, Arizona, United States Northern Arizona Healthcare Full timeJob SummaryWe are seeking a highly skilled and experienced Patient Access Representative Lead to join our team at Northern Arizona Healthcare. As a key member of our Patient Access Services team, you will play a critical role in ensuring the smooth and efficient registration and scheduling of patients across our healthcare system.Key...
-
Patient Service Representative
2 months ago
Flagstaff, United States ZOLL LifeVest Full timeJob DescriptionJob DescriptionPosition Title: Patient Service Representative (PSR)Remote independent contract worker positionCompetitive fee for serviceFlexibility – work around your scheduleLifesaving medical technologyThe Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including...
-
Patient Service Representative
2 months ago
Flagstaff, United States ZOLL LifeVest Full timeJob DescriptionJob DescriptionPosition Title: Patient Service Representative (PSR)Remote independent contract worker positionCompetitive fee for serviceFlexibility – work around your scheduleLifesaving medical technologyThe Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including...
-
Patient Relations Representative
3 weeks ago
Flagstaff, United States North Country HealthCare AZ Full timeNorth Country HealthCare is transforming healthcare for rural Arizona as a Primary Care, Federally Qualified Teaching Health Center. We provide Family Medicine, Pediatrics, Obstetrics/Gynecology, Dental, Physical Therapy, and Behavioral Health services to the under-served population throughout northern Arizona. We believe in practicing integrative care in an...
-
Patient Services Representative
3 days ago
Flagstaff, Arizona, United States Flagstaff Center Bone And Joint Full timeJob SummaryWe are seeking a highly skilled and motivated Patient Services Representative to join our team at Flagstaff Bone and Joint. As a key member of our front office staff, you will be responsible for providing exceptional patient care and support to our patients and their families.Key ResponsibilitiesProvide outstanding customer service to patients and...
-
Patient Relations Representative
1 month ago
Flagstaff, United States North Country HealthCare AZ Full timeNorth Country HealthCare is transforming healthcare for rural Arizona as a Primary Care, Federally Qualified Teaching Health Center. We provide Family Medicine, Pediatrics, Obstetrics/Gynecology, Dental, Physical Therapy, and Behavioral Health services to the under-served population throughout northern Arizona. We believe in practicing integrative care in an...
-
Patient Relations Representative
4 weeks ago
Flagstaff, United States North Country HealthCare AZ Full timeNorth Country HealthCare is transforming healthcare for rural Arizona as a Primary Care, Federally Qualified Teaching Health Center. We provide Family Medicine, Pediatrics, Obstetrics/Gynecology, Dental, Physical Therapy, and Behavioral Health services to the under-served population throughout northern Arizona. We believe in practicing integrative care in an...
-
Patient Services Representative
4 days ago
Flagstaff, Arizona, United States Flagstaff Center Bone And Joint Full timeAbout Flagstaff Bone and JointFlagstaff Bone and Joint, a well-established private practice, has been providing quality musculoskeletal care to Northern Arizona since 1978. Our center strives to provide state-of-the-art care along with comprehensive medical education and superior customer service.Job SummaryWe are seeking a Patient Services Representative to...
-
Emergency Medicine Physician
6 days ago
Flagstaff, Arizona, United States Critical Access Network, LLC Full timeCritical Access Network, LLC is seeking a highly skilled Emergency Medicine Physician to join our team.About the Role:Provide high-quality patient care in a fast-paced emergency medicine setting.Collaborate with our experienced team of healthcare professionals to deliver exceptional patient outcomes.Participate in ongoing education and training to stay...