Area Banquet Admin Assistant

2 weeks ago

Orlando, United States UCF Hotel Venture Full time

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

We offer excellent benefits and perks including one free meal per shift and free theme park access.

We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

We invest in training and development opportunities for all team members.

We promote social responsibility by being a good neighbor in the community.

We care for you, just as we care for others.

About Loews Royal Pacific Resort

Join the ‘ohana’ at our island paradise that celebrates the Golden Age of Travel, and the adventures of island-hopping through the South Pacific.

Assists Banquets Manager and/or Confernece Manager in providing world-class preparation, coordination and servicing of convention and group business. Liaises daily with conference and convention guests and/or Conference and/or Access Manager to handle specific requests and ensure guest satisfaction. Communicates changes in conference programs to appropriate hotel operating departments.

Job Specific

Support assigned Banquet Manager with their convention groups Enter, review and update group information in DELPHI system up to and include function space and banquet event orders (BEOs) Create and/or Edit BEOs and/or resumes for conference groups for conference/access manager Establish and maintain client billing workbook and procedures Ensure that all VIP arrivals are properly documented Ensure accurate and timely delivery of group VIP amenities Keep in contact with Conference/Access Manager regarding any changes/updates pertaining to their group. Assist in answering phones and directly inquiries to the appropriate team members Maintain the accuracy of the BEO Bible (guarantees, replacing revised/original BEO’s, F&B BEO’s placed in correct section, etc.) as assigned Creates Guarantee Sheet and routes to all departments as well as place guarantee sheet in BEO Bible as assigned Compares guarantee sheet to Banquet Event Orders (BEOs) in BEO Bible to ensure all BEO’s have been distributed as assigned Ensure all events are posted correctly on the Reader Board as assigned Provide outstanding services to clients in accordance with Loews Hotels Star Service standards to ensure total guest satisfaction. Coordinate package delivery for group clients, coordinating with the Business Center and Receiving departments Coordinate all in house meetings to include blocking space, create banquet event orders and signatures required

General

Assist Complex Director and/or Complex Associate Director of Conference Management and Catering with assigned special projects Assist and/or Support DELPHI Coordinator as directed by the Complex Director and/or Complex Associate Director of Conference Management and Catering Attends all applicable hotel meetings: department, staff, food and beverage, sales, and Banquet Event Order Assists in building strong relations with other hotel departments, employees, and outside agencies and vendors Promotes and applies teamwork skills at all times Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance Is polite, friendly, and helpful to guests, management and fellow employees Executes emergency procedures in accordance with hotel standards Complies with required safety regulations and procedures Maintains cleanliness and excellent condition of equipment and work area Complies with hotel standards, policies and rules Recycles whenever possible Remains current with hotel information and changes Complies with hotel uniform and grooming standards Other duties as assigned

Qualifications

Thorough knowledge of hotel food and beverage department General knowledge of all hotel departments Excellent selling skills Able to interact effectively with all levels of hotel staff and management Excellent communication skills – written and verbal Excellent Multi-tasking skills Computer Skills to include Microsoft Applications Excels in a fast-paced work environment Able to work a flexible schedule, including weekends and holidays Delphi Experience preferred Meeting Matrix Experience preferred Food and Beverage Knowledge preferred One year degree preferred or equivalent hotel management experience, must have a high school diploma or equivalent Minimum one year hotel management experience. General knowledge of hotel departments. Excellent communication, organization, and guest relations skills

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