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Bank Specialist II-Treasury Management Operations
4 months ago
Summary
The Bank Specialist II-Treasury Ops interacts with customers to provide a variety of general information in response to inquiries about products and services. The ideal candidate will have a positive attitude, high attention to detail, knowledge about bank products and services.
Essential Duties & Responsibilities
Onboard new Treasury Management Customers and provide support during the onboarding process. Review treasury Management Agreements and documentation for accuracy. Monitor email folder and follow-up with customers as needed. Responsible for daily processing of request for documentation, agreement verifications and request for exceptions and modifications. Provide Automated Clearing House (ACH) support and business online banking origination support. Performs account corrections with the Federal Reserve and manages and reports abandoned funds in accordance with state requirements. Assist business online banking customers with password resets, reporting modules, and general online banking questions. Perform daily balancing of ACH General Ledgers. Process and monitors ACH transactions. Preform daily balancing of remote Deposit Capture (RDC) and Mobile Deposits. Provide support ACH and Check Positive Pay customer. Assist customers with setup of domestic and international wires. Process Lockbox deposits and reporting.Qualifications
Understand and comply with all regulations, including the Community Reinvestment Act, Bank Secrecy Act, Fair Credit Reporting Act, etc. Knowledge of principles and processes for providing customer and personal services. Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. Effective communication skills both verbal and written. Ability to consider the relative costs and benefits of potential actions to choose the most appropriate one.Education & Experience
High School diploma required or equivalent experience. 2+ years' experience in a financial institution required.Systems & Technology
Proficient in Microsoft Excel, Word, PowerPoint, Outlook