Customer Support and Sales Representative

3 weeks ago


Wilmington, United States E3 Recruiting Full time

Summary

The Customer Service and Sales Representative will be responsible for handling an array of front-facing duties, including assisting customers with complaints and questions and relaying information about products and services. Assist customers with project planning and product purchases. Assist with warehouse tasks (i.e. inventory, shipping/receiving, etc.).

Areas of responsibilities may include but are not limited to:

• Manage inbound and outbound calls.

• Anticipate customer needs, following up with previous customers to offer reorders or additional services.

• Responsible for product knowledge to answer customer questions.

• Assist with administrative tasks and warehouse work as needed.

• Assist in products and service issues, purchasing, scheduling, facility maintenance, truck maintenance, and warehouse/office housekeeping as needed.

• Participate in physical inventories.

• Schedule inbound/outbound deliveries, as well as incoming/outgoing inventory.

• Stock, organize, and maintain the showroom to maximize sales and maintain inventory.

• Maintain proper project details, documentation, and orders for specific large projects.

Work Environment

Working in both Office and Warehouse environments daily.

Physical Demands

High level of walking, standing, ladder climbing, stooping, bending, kneeling, and reaching. Work outside and inside around vehicles and machinery. Exposure to all seasons of weather, as well as slippery and uneven surfaces. Must be able to lift a minimum of 30 lbs.

Education, Skills, Experience, and Knowledge

• Customer service oriented with telephone, computer, and multi-tasking skills.

• General knowledge of warehouse operations.

• Must be able to operate a forklift and/or pallet jack or willing to learn.

• Basic math and computer skills.

• Ability to write legibly and communicate clearly with professionalism and courtesy.

• Experience with inventory/inside sales and/or demonstrated success working with customers.



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