Sales Representative

1 month ago

Wilmington, United States ERCO Ceilings and Interiors Full time
Job DescriptionJob DescriptionDescription:

ERCO Ceilings & Interiors has been providing interior solutions to residential and commercial clients throughout the tri-state area for 60 years. Family owned and operated, ERCO brings a unique combination of products and services unlike anyone else in the industry. Pride, integrity, and willingness to adapt has awarded them the opportunity to work on countless initiatives and foster long lasting relationships.


At ERCO, client relationships are our top priority. We’re looking for a dedicated and personable individual to maintain current client accounts and sales opportunities. This individual will be responsible for establishing contact with prospects by scheduling sales calls, following up with leads, and utilizing marketing strategies. The ideal candidate will have a passion for helping others and a drive for providing exceptional customer service. Construction experience and knowledge preferred. Apply today and help us build meaningful, long-lasting relationships that move our business forward.


Objectives of this Role

  • Serve as the main point of contact in all matters related to client concerns and needs
  • Build and strengthen client relationships to achieve long-term partnerships
  • Maintain accurate client records, keeping track of any contract updates and renewals
  • Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
  • Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients

Responsibilities

  • Convert leads into opportunities through effective communication, in-person meetings, and proposed solutions to meet their needs
  • Deliver successful presentations to promote our products and services
  • Responsible for project take-off, selection, proposal pricing and selling strategy, and integration of services
  • Meet or surpass sales goals, with the ability to develop and build relationships to grow the business
  • Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly
  • Effective involvement in trade shows and other networking events to build the brand and support territory growth.
  • Overcome objections and resolve concerns
  • Estimate project costs, under direction of Management
  • Complete weekly and monthly sales reports in a timely manner
  • Maintain and grow customer database
  • Meet regularly with other team members to discuss progress, increase knowledge and find new ways to improve business
  • Continually enhance sales skills and product knowledge
  • Generate progress reports for clients and senior leaders within the organization
  • Travel to customer job sites is required, which may include outdoor work. During the site visits, the employee may be exposed to variable weather conditions; moving parts and/or equipment; heights, and other variable environmental conditions based on location.

Potential Territory Located

  • North DE (Wilmington/Newark)
  • Central DE (Dover/Smyrna)
  • East MD (Elkton/North East)
  • Delmarva (Easton/Georgetown)

Benefits

  • Medical
  • Dental
  • Vision
  • 401K with Company Matching
  • Paid time off
  • Life Insurance (Company Paid)
  • STD/LTD Insurance (Company Paid)
  • and more perks
Requirements:

Required skills and qualifications

  • Professional experience in a sales or customer service role, with a demonstrated history of working with business owners in construction, hospitality, and facilities
  • Excellent networking and relationship building skills
  • Strong sales acumen
  • Proficient computer and tablet skills
  • Proven track record of exceeding quotas and receiving positive customer feedback
  • Must possess a valid driver’s license for a minimum of 12 month, with no major or frequent traffic violations
  • Minimum three (3) years of solution sales experience in construction related services
  • Excellent organizational skills, planning ability and attention to detail
  • Ability to multitask and juggle several responsibilities simultaneously
  • Strong written, verbal and presentation communication skills
  • Proficiency with customer relationship management software (ie. Salesforce)
  • Professional certifications a plus (ex: Dale Carnegie)

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