Associate Customer Support Representative

3 weeks ago


Wilmington, United States Apiture Full time

At Apiture, our mission is to empower financial institutions to know and serve their clients with the care of a traditional community institution at the scale, speed, and efficiency required in today's digital world. With more than 300 clients throughout the U.S., we deliver comprehensive online and mobile solutions that support banks and credit unions, ranging from small community financial institutions to new, innovative direct banks.

Summary:The Associate Customer Support Representative, is directly responsible for the support of end users for financial institutions utilizing the Apiture software that take advantage of our products. The Rep will be made aware of issues through calls and will be responsible for diagnosing production level issues, spotting trends and working with internal staff and vendors to get resolution for the customer. The Rep will also help to serve as a mouthpiece for users and customers, aiding the Product team in determining how best the system can be made more user-friendly.

Shift for this role will be Tuesday through Saturday 3pm - 12:00am EST.

Location:We have offices in Wilmington, NC and Austin, TX and while some positions need to be office based, we will consider remote candidates depending on their time zone.

Responsibilities:

  • Handle calls from end users in a friendly, resolution-oriented manner
  • Create help desk tickets for all issues, documenting all details of the issue and how resolution was reached
  • Spot trends among tickets in order to identify the root cause of issues
  • Work with the Support, Product, QA and Development teams to ensure larger, underlying issues are addressed in a timeliness corresponding to their priority level
  • Work with the Product team to help inform future enhancements-conveying what customers have said would improve the product, as well as an idea of priority for these enhancements.
  • Ensure compliance with Apiture policies, standards and procedures
  • Other functions as necessary
Requirements:
  • Bachelor's degree preferred or commensurate industry experience
  • Experience working with customers in a support capacity
  • Ability to work in a fast-paced environment where constant prioritization is essential
  • Strong written and verbal communication skills


  • Wilmington, United States Apiture Full time

    ****Associate Customer Support Representative**** at Apiture Wilmington, NC Share this position: **Our Gist:** We are an open API banking platform, focused on creating cutting-edge technology for financial institutions. The platform allows banks the fast and flexible deployment of features that their customers have come to expectmobile-focused,...


  • Wilmington, United States Apiture Full time

    At Apiture, our mission is to empower financial institutions to know and serve their clients with the care of a traditional community institution at the scale, speed, and efficiency required in todays digital world. With more than 300 clients throughout the U.S., we deliver comprehensive online and mobile solutions that support banks and credit unions,...


  • Wilmington, United States Apiture Full time

    At Apiture, our mission is to empower financial institutions to know and serve their clients with the care of a traditional community institution at the scale, speed, and efficiency required in today's digital world. With more than 300 clients throughout the U.S., we deliver comprehensive online and mobile solutions that support banks and credit unions,...


  • Wilmington, United States PrideStaff Full time

    Customer Service Representative PrideStaff, a national staffing company, is seeking an enthusiastic Customer Service Representative to work with our clients. The Customer Service Representative will work in a call center environment and will make inbound as well as outbound call to customers. Ability to up-sell a plus! Job Responsibilities As a Customer...


  • Wilmington, United States MAPSYS INC. Full time

    **Purpose of Position** The Client Services Representative’s primary role is to provide an excellent frontline customer service experience through verbal and written communication. This role is also responsible for managing multiple phone lines and providing administrative support as needed to support customer and client training experience. **Tasks and...


  • Wilmington, United States Lawn Doctor of WilmingtonBrunswick, NC Full time

    Job DescriptionJob DescriptionLawn Doctor is looking for a dependable and reliable individual to provide exceptional customer service to our lawn care customers. The ideal candidate for this position has a strong work ethic, is friendly, and has excellent communication skills and strong computer skills including Microsoft Word and Excel. Training will be...


  • Wilmington, United States Lawn Doctor of WilmingtonBrunswick, NC Full time

    Job DescriptionJob DescriptionLawn Doctor is looking for a dependable and reliable individual to provide exceptional customer service to our lawn care customers. The ideal candidate for this position has a strong work ethic, is friendly, and has excellent communication skills and strong computer skills including Microsoft Word and Excel. Training will be...


  • Wilmington, United States Utz Quality Foods Full time

    Utz is expanding our customer-focused sales team by seeking a Sales Support Associate to work out of our Wilmington, NC Distribution Center. The Sales Support Associate assists the Sales Operations Team with multiple functions, including delivering product to customers, working in the warehouse, and merchandising stores to ensure we provide excellent service...


  • Wilmington, United States Utz Quality Foods Full time

    Utz is expanding our customer-focused sales team by seeking a Sales Support Associate to work out of our Wilmington, NC Distribution Center. The Sales Support Associate assists the Sales Operations Team with multiple functions, including delivering product to customers, working in the warehouse, and merchandising stores to ensure we provide excellent service...

  • Support Associate

    2 days ago


    Wilmington, Delaware, United States Chico's FAS, Inc. - Retail Full time

    We are customer obsessed, innovative, and have the best culture in retail.Join our team todayPOSITION OBJECTIVE:The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations functions,...

  • Support Associate

    4 days ago


    Wilmington, Delaware, United States Chico's FAS Full time

    We are customer obsessed, innovative, and have the best culture in retail. Join our team todayPOSITION OBJECTIVE:The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations functions,...


  • Wilmington, United States UTZ Brands, Inc. Full time

    Job Description Utz is expanding our customer-focused sales team by seeking a Sales Support Associate to work out of ourWilmington, NCDistribution Center. The Sales Support Associate assists the Sales Operations Team with multiple functions, including delivering product to customers, working in the warehouse, and merchandising stores to ensure we provide...


  • Wilmington, United States UTZ Brands, Inc. Full time

    Job Description Utz is expanding our customer-focused sales team by seeking a Sales Support Associate to work out of ourWilmington, NCDistribution Center. The Sales Support Associate assists the Sales Operations Team with multiple functions, including delivering product to customers, working in the warehouse, and merchandising stores to ensure we provide...

  • Support Associate

    1 week ago


    Wilmington, Delaware, United States Chico's FAS Full time

    Join our chic team, dedicated to a styling and social experience that inspires women to express their individuality.POSITION OBJECTIVE:The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales...

  • Support Associate

    2 days ago


    Wilmington, Delaware, United States Chico's FAS Full time

    Join our chic team, dedicated to a styling and social experience that inspires women to express their individuality.POSITION OBJECTIVE:The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales...

  • Support Associate

    1 week ago


    Wilmington, Delaware, United States Chico's FAS, Inc. - Retail Full time

    Join our chic team, dedicated to a styling and social experience that inspires women to express their individualityPOSITION OBJECTIVE:The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales...

  • Support Associate

    1 day ago


    Wilmington, Delaware, United States Chico's FAS, Inc. - Retail Full time

    Join our chic team, dedicated to a styling and social experience that inspires women to express their individualityPOSITION OBJECTIVE:The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales...


  • Wilmington, United States AlphaGraphics Full time

    BENEFITS/PERKS: Competitive Compensation Flexible Scheduling Hard work, collaboration, humanity, fun, and laughter Career path development COMPANY OVERVIEW: As an established leader in the Printing, Design, and Shipping industries our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life...


  • Wilmington, United States AlphaGraphics - US641 Full time

    Job DescriptionJob DescriptionBENEFITS/PERKS:Competitive CompensationFlexible SchedulingHard work, collaboration, humanity, fun, and laughterCareer path developmentCOMPANY OVERVIEW:As an established leader in the Printing, Design, and Shipping industries our mission is to partner with small businesses and consumers and provide them with high-quality...


  • Wilmington, United States AlphaGraphics - US641 Full time

    Job DescriptionJob DescriptionBENEFITS/PERKS:Competitive CompensationFlexible SchedulingHard work, collaboration, humanity, fun, and laughterCareer path developmentCOMPANY OVERVIEW:As an established leader in the Printing, Design, and Shipping industries our mission is to partner with small businesses and consumers and provide them with high-quality...