Customer Service Representative

7 days ago

Mentor, United States Vector Technical, Inc. Full time
Vector's partner located in Mentor, Ohio, has been developing and manufacturing advanced silicone and hybrid products for thirty years for commercial, industrial, and residential construction applications.
They are in search of a Customer Service Representative to join their team.
The ideal candidate should have a manufacturing or logistics background with prior ERP experience.  Due to this role focusing heavily on the logistics side as it relates to product shipping, someone with a shipping background looking for more of an office position with some customer-facing experience would be preferred.

1st Shift  M-F start time between 7:45 am and 8:00 am; end time between 4:00 pm and 5:00 pm (depending on workload).  Friday end time is typically around 3pm.
$16-$18/hr. (well-qualified candidates could earn more)

Duties & Essential Job Functions:
  • Responds to customer requests for orders, quotes and other customer related inquiries.
  • Manages expectations with customers and the sales team to clearly communicate commitments such as product availability, delivery date, etc.
  • Communicates delays and/or issues to customer or sales rep and works with Plant Manager to resolve any issues.
  • Develops and maintains strong business relationships with customers, sales representatives and internal customers.
  • Reviews purchase orders and enters information into the ERP system. 
  • Works with shipping department to coordinate shipment activities or to follow up on customer requests. 
  • Maintains ERP system with accurate customer data, holding customers and sales representatives accountable for providing timely/detailed information.
  • Updates ERP system as appropriate.
  • Creates and reviews reports to determine next day’s shipping priorities and communicates any issues to sales representative/customer.
  • Completes clerical tasks including the creation, organization, and scanning of shipping documents. This includes packing slips, invoices, and bill of ladings.
  • Utilizes 3PL and Brokers and customer collect accounts for booking freight.
  • May gather samples – may manage Sample inventory. This includes shipping samples, keeping sample area clean/organized, pulling from inventory, and communicating with inventory manager.

Required Skills:
  • Strong communication skills.
  • Understands basic knowledge of ERP system.
  • Willingness to learn and take direction.
  • Good interpersonal skills.
  • Ability to work efficiently with others.
  • Highly motivated to learn and grow with the company.
  • Good time management and organizational skills.
  • Ability to multi-task and perform effectively under pressure.

MINIMUM EDUCATION/DEGREE REQUIREMENTS:
  • High school diploma or equivalent.
  • 3 or more years of experience in a customer service/logistics type role, with 2 years in a manufacturing/industry setting.

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