IT Support Specialist II

1 month ago

Tempe, United States DriveTime Full time

What's Under the Hood

DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership.

The DriveTime Family of Brands spans across DriveTime, Bridgecrest and SilverRock. You can find us at the intersection of technology and innovation as we use our proprietary tools and over two decades of industry knowledge to redefine the process of purchasing, financing, and protecting your vehicle.

That's Nice, But What's the Job?

In short, as an IT Support Specialist II, you will support the day-to-day IT operations of corporate DriveTime locations and remote sites by troubleshooting and diagnosing PC, telephony, and network related issues. Requires above average multi-tasking ability to work tickets and assist walk-ups. You are also expected to work as an escalation path for issues from our IT Support Specialist I.

In long, our IT Support Specialist II are responsible for:

· Providing on-site technical support for our corporate offices and remote workers.

· Evaluate and prioritize support tickets that are assigned to you while ensuring everyone involved is well informed.

· Performing as an escalation route for IT Support Specialist I.

· Troubleshoot hardware, software, telephony, and network related issues

· Work alongside System Administrators and Data Center members on various IT projects.

So, What Kind of Folks Are We Looking for?

The Specifics.

· High School Diploma or equivalent

· Minimum 3-4 years of service desk/help desk experience

· Works with minimal supervision (self-starter/self-motivated)

· Technical Support and/or Help Desk experience, Call Center experience (assisting users over the phone)

· After-hours and/or weekend flexibility a plus

· Exhibits strong customer service skills

· Some after hours and/or weekend work as required

· Any equivalent combination of education, training and/or experience that fulfills the requirements of the position will be considered

Nice to have (preferably in an Enterprise environment):

· A+ certification

· Apple certifications or equivalent experience

· Any two-factor authentication tool experience

· Mobile Device Management

· Autopilot experience

· Microsoft Office 365 (Outlook, Teams, etc.)

· Any VPN service experience

· Telephony Software (any phone system support experience)

· Remote software (remote login and troubleshooting experience)

#Dice

So What About the Perks? Perks matter

  • Medical, dental, and vision, oh my DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
  • But Wait, There's More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
  • Growth Opportunities. You grow, I grow, we all grow But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
  • Tuition Reimbursement. We're as passionate about your professional development as you are. With that, we'll put our money where our mouth is.
  • Wellness Program. Health is wealth This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities
  • Gratitude is Green. We offer competitive pay across the organization, because, well... money matters
  • In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day or finish strong with a workout
  • Give Us a Reason (or not), and We'll Celebrate. Regardless of whether there is a holiday or not, we are finding ways to kick back and enjoy each other's company outside of day-to-day work.
  • Smart-Casual Dress. Come dressed in jeans (you'll fit right in with the rest of us).
  • 15 Days of PTO and 8 Paid Holidays. Not just lip service: we work hard, to play hard.

Anything Else? Absolutely.

DriveTime Family of Brands is Great Place to Work Certified And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we'll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don't forget Phoenix Business Journal Healthiest Employers (okay, we'll stop there)

Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.


And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment

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