Library Associate

4 weeks ago


Lubbock, United States Texas Tech University Full time

Major/Essential Functions

Works at service desk; answers incoming phone calls to main library number and triages where appropriate. Assists patrons with reservation of Group Study Rooms; issues TexShare cards, community eRaider, borrower’s cards, and guest WiFi to patrons. Serves as an escalation point to Non-Primary Desk staff for customer service questions; refers patrons to relevant subject librarians. Participates in writing and updating Access Services procedures and documentation: Completes assigned projects within stacks management at the main library and remote storage facilities. Submits End of Shift, End of Day, and Incident Reports as needed; Submits Access Services Work Orders. Provides supplemental training for Student Assistants after initial training by SA Supervisor; Monitors student assistants' day-to-day activities including monitoring student assistant schedule and notifying SA Supervisor of deviations. Maintains the inventory of reserve items at the service desk. Perform point of sale transactions using a credit card machine while following PCI DSS. Gathers and enters statistical information of transactions outside of ALMA. Processes intake of Lost & Found items. Performs frequent security rounds to ensure the safety of patrons and building staff. May open and close building as needed. Knowledge, Skills, and Abilities Effective Interpersonal and problem-solving skills. Strong written and verbal communication skills. Flexibility in work assignments. Strong attention to detail and accuracy. Strong keyboard skills. Excellent customer service skills. Demonstrated ability to work independently and with a diverse team.

Preferred Qualifications

Ability to think independently. Previous academic library experience. Knowledge of Integrated Library Systems. Ability to effectively manage time. Previous experience dealing with difficult customers.

About the University

Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral/Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students. As the primary research institution in the western two-thirds of the state, Texas Tech University is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School. The flagship of the Texas Tech University System, Texas Tech is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. It is committed to enhancing the cultural and economic development of the state, nation, and world.
About Lubbock:Referred to as the “Hub City” because it serves as the educational, cultural, economic, and health care hub of the South Plains region, Lubbock boasts a diverse population and a strong connection to community, history, and land. With a mild climate, highly rated public schools, and a low cost of living, Lubbock is a family-friendly community that is ranked as one of the best places to live in Texas. Lubbock is home to a celebrated and ever-evolving music scene, a vibrant arts community, and is within driving distance of Dallas, Austin, Santa Fe, and other major metropolitan cities. Lubbock’s Convention & Visitors Bureau provides a comprehensive overview of the Lubbock community and its resources, programs, events, and histories.
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