Current jobs related to Front Desk Agent - Los Angeles - Proper Hospitality
-
Front Desk Agent
3 months ago
Los Angeles, United States Pyramid Global Hospitality Full timeGreets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Pyramid Hotel Groups' high standards of quality. The Front Desk Agent will: Greet customers immediately with a friendly Agent, Front Desk, Hospitality, Hotel, PBX Operator, Computer
-
Front Desk Agent
4 weeks ago
Los Angeles, California, United States The Hollywood Roosevelt Full timeJob Title: Front Desk AgentThe Hollywood Roosevelt is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless check-in and check-out experience.Key Responsibilities:Check...
-
Front Desk Agent
4 weeks ago
Los Angeles, United States JUKNAVORIAN FAMILY GENERAL PARTNERS Full timeBenefits: 401(k) Health insurance Paid time off Competitive Compensation Job Summary: We are seeking a positive, friendly Hotel Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include...
-
Front Desk Agent
3 weeks ago
Los Angeles, United States HIC Full timeBenefits: Paid time off Flexible Scheduling Career Advancement Opportunities Competitive Compensation Job Summary: We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments....
-
Front Desk Agent
2 weeks ago
Los Angeles, United States JUKNAVORIAN FAMILY GENERAL PARTNERS Full timeBenefits: 401(k) Health insurance Paid time off Benefits/Perks Competitive Compensation Job Summary We are seeking a positive, friendly Hotel Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also...
-
Front Desk Agent
3 weeks ago
Los Angeles, California, United States Highgate Hotels Full timeJob Title: Front Desk AgentHighgate Hotels is seeking a skilled and friendly Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, handling room reservations, and ensuring a smooth and efficient check-in and check-out process.Key...
-
Front Desk Agent
4 weeks ago
Los Angeles, United States Aimbridge Hospitality Full timeAimbridge Hospitality - Hilton Pasadena [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and hours of...
-
Front Desk Agent
4 months ago
Los Angeles, United States Elwyn Full timeThe Resident Relations Specialist (RRS) / Front Desk Agent Residential Property supports the General Manager (GM) and/or the Resident Relations Supervisor by providing exceptional, responsive service to every resident or guest they encounter. T Residential, Resident, Agent, Front Desk, Hospitality, General Manager, Property Management, Healthcare
-
Front Desk Agent
4 weeks ago
Los Angeles, United States AccorHotels Full timeIf you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity. Come join our Flock! Job...
-
Front Desk Agent
4 weeks ago
Los Angeles, California, United States Soho House & Co. Full timeJob Title: Overnight Front Desk AgentJob Summary:We are seeking a highly skilled and experienced Overnight Front Desk Agent to join our team at Soho House & Co. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members and guests, ensuring a seamless and memorable experience.Key...
-
Front Desk Agent
3 weeks ago
Los Angeles, California, United States AccorHotels Full timeFront Desk Overnight AgentAre you a hospitality professional seeking an opportunity to advance your current skills and abilities? As an Overnight Front Desk Reception Agent, you will have the opportunity to work with a dynamic team consistently providing outstanding service and creating genuine and lasting memories.Key Responsibilities:Consistently offer...
-
Lead Front Desk Agent
4 weeks ago
Los Angeles, California, United States Azul Hospitality Full timeJob SummaryWe are seeking a highly skilled and experienced Lead Front Desk Agent to join our team at Azul Hospitality. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.Key ResponsibilitiesProvide exceptional customer service to...
-
Front Desk Hospitality Agent
5 days ago
Los Angeles, California, United States Sonder Holdings, Inc. Full timeJob Title: Front Desk Hospitality AgentAbout the Role:We are seeking a highly skilled and customer-focused Front Desk Hospitality Agent to join our team at Sonder Holdings, Inc. As a Front Desk Hospitality Agent, you will be the face of Sonder, responsible for delivering exceptional guest experiences and ensuring that our guests feel welcome and cared...
-
Front Desk Agent
2 weeks ago
Los Angeles, United States AccorHotel Full timeWelcoming each new and returning guest with personalized and attentive care you will set the tone for exceptional service. Here you can take your role beyond checking people in and out. Sharing your knowledge and love of our region you will anticipate guests needs and offer recommendations that make their stays even more special.As the first point of contact...
-
Front Desk Agent
6 days ago
Los Angeles, United States AccorHotel Full timeWelcoming each new and returning guest with personalized and attentive care you will set the tone for exceptional service. Here you can take your role beyond checking people in and out. Sharing your knowledge and love of our region you will anticipate guests needs and offer recommendations that make their stays even more special.As the first point of contact...
-
Front Desk Hospitality Agent
3 weeks ago
Los Angeles, California, United States Sonder Holdings, Inc. Full timeAbout SonderSonder is a hospitality company that offers a unique and personalized experience for its guests. We are committed to providing exceptional service and creating a welcoming environment for all our guests.The OpportunityWe are seeking a highly motivated and customer-focused Front Desk Hospitality Agent to join our team. As a Front Desk Hospitality...
-
Hotel Front Desk Agent
4 weeks ago
Los Angeles, United States Bighorn Law Full timeWe’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication...
-
Front Desk Agent Overnight
4 weeks ago
Los Angeles, United States Aimbridge Hospitality Full timeFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making Front Desk, Night, Agent, Audit, Hospitality, Overnight
-
Front Desk Agent
4 weeks ago
Los Angeles, California, United States Marriott International Inc Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Marriott International Inc. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable experience for all who visit our hotel.Key ResponsibilitiesProcess all...
-
Front Desk Agent
3 months ago
Los Angeles, United States Accor North America Full timeWelcoming each new and returning guest with personalized and attentive care, you will set the tone for exceptional service. Here you can take your role beyond checking people in and out. Sharing your knowledge and love of our region, you will anticip Front Desk, Agent, Room Service, Hotel
Front Desk Agent
5 months ago
Hotel June
Hotel June is a nod to the free-thinking spirit and soul of California and a distinctive addition to the landscape of boutique hotels in LA. Wrapped in a timeless mid-century modern building in West LA, Hotel June is imbued with inviting design, vibrant food, and thoughtful details, including a lush Baja-inspired pool deck. Just five minutes to the beach, Playa Vista, LAX and walking distance to dining, entertainment and parks — welcome to Hotel June, where it’s a Saturday afternoon all year long.
Job Overview:
As a Hotel Front Desk Host, your primary responsibility is to ensure exceptional customer service by delivering a warm and memorable experience to all guests. In addition to the existing responsibilities outlined in the job overview, your role will encompass the following functions:
Functions:
- Handle Guest Complaints: Address and resolve guest complaints or concerns promptly and effectively, ensuring guest satisfaction and loyalty to the establishment.
- Upsell Services: Proactively promote hotel amenities, services, and upgrades to enhance the guest experience and increase revenue.
- Maintain Lobby Appearance: Ensure the lobby area is clean, organized, and visually appealing at all times, reflecting the brand's standards of excellence.
- Assist with Special Requests: Accommodate special requests from guests, such as room preferences, special occasions, or accessibility needs, with efficiency and professionalism.
- Safety and Security: Maintain awareness of safety and security procedures, promptly reporting any suspicious activities or incidents to the appropriate authorities.
- Technology Proficiency: Demonstrate proficiency in hotel management software systems, including Opera PMS, to efficiently manage guest reservations, check-ins, and other front desk operations.
- Language Skills: Possess proficiency in additional languages to cater to the diverse needs of guests from various cultural backgrounds.
- Guest Feedback: Solicit feedback from guests regarding their experience and actively seek opportunities for improvement based on their suggestions or comments.
- Training and Development: Participate in ongoing training and development programs to enhance skills and knowledge related to hospitality industry trends, customer service techniques, and operational procedures.
- Community Engagement: Engage with the local community to foster positive relationships and promote the hotel as a preferred destination for travelers.
Qualifications and Education:
In addition to the qualifications and education requirements stated in the original job description, candidates for this role should ideally possess:
- Previous experience in handling guest complaints and resolving conflicts effectively.
- Demonstrated ability to upsell hotel services and amenities.
- Strong attention to detail and commitment to maintaining a visually appealing lobby environment.
- Proficiency in additional languages beyond English.
- Participation in relevant training and development programs related to hospitality industry best practices.
Education: A high school degree or equivalent is required. Additional certifications or coursework in hospitality management or related fields are preferred.
Company Overview
Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn't proper. We are seeking out the best of the best from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced but rewarding above all.
Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.
Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.
