Call Center Specialist

9 hours ago

Wichita, United States Sedgwick County Full time

Department:  Central Services

Pay:  $17.36 per hour 

Work Schedule: Mon - Fri 8 AM: 5 PM

 

Perform general information duties in a Call Center that supports the Sedgwick County Treasurer, Sedgwick County Tag Office, Sedgwick County Appraiser’s Office, and Sedgwick County Election Officer. Provides clear and accurate information regarding department services and information for other resources within the community.  Provides technical assistance and information to property owners and the general public via telephone.

 

Call Quality

  • Answer telephone calls from consumers and the general public in a professional, courteous, and empathetic manner, controlling the tone and outcome of each call.
  • Communicate Sedgwick County policies and procedures in a factual and efficient manner.
  • Obtain necessary information from callers to identify the issue or concern.
  • Learn statues and policies for the tag office, treasurer’s office, appraiser’s office in order to assist the caller successfully conduct their transactions with these offices.

 

Call Volume

  • Monitor the pace of calls to ensure they are handled efficiently, maintaining call queue and timeframes.
  • Maneuver through various program screens and menus to research and retrieve information quickly, conveying such information to the callers’ inquiry in an accurate and efficient manner.

 

Communication

  • Comprehend and recall information using detailed notes from calls.
  • Retain knowledge related to functions of the Treasurer, Appraiser, and Tag Office and other functions regarding the tax system, including state statues.
  • Maintain attention to detail filling out forms and documentation.
  • Mail appropriate forms to property owners (i.e., protests, application for exemption and special productivity valuations, rendition, etc.) upon request.

 

Minimum Qualifications: High school diploma or equivalent. Minimum one year of experience in a call center or customer service environment.

 

Preferred Qualifications: Minimum two years of experience working with Tag office, Appraiser office, or Treasurer’s office, and two years of experience working in a call center or customer service setting. Bilingual in English and Spanish. Proficiency testing will be required for selected candidate(s) claiming bilingual status.

 

Department:  Central Services

Pay:  $17.36 per hour 

Work Schedule: Mon - Fri 8 AM: 5 PM

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