Member Services Rep

3 months ago

Sugarcreek Township, United States Planet Fitness - Fitton Clubs Full time
Position: Member Services Representative - Full Time - Overnight Hours


FLSA Status:  Non-Exempt (Hourly)

Reports to: General Manager

Special Requirements:


  • Must be able to obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency.
  • Must obtain Tanning Certification within time frame required by company.
  • Must be available 3rd Shift Overnight
SUMMARY DESCRIPTION


The Member Services Representative is responsible for creating a positive “Judgement Free” member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES


  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities including: 
    • o Answering phones in a friendly manner and assist callers with a variety of questions.
    • o Checking members into the system.
    • o New member sign-up.
    • o Taking prospective members on tours.
  • Facilitate needed updates to member’s accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Perform cleaning duties as required to maintain neatness and cleanliness of the club
  • Must be able to obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency.
  • Must obtain Tanning Certification within time frame required by company.
  • Close Shift for that business day.
  • Create bank deposit for next day.
QUALIFICATIONS / REQUIREMENTS


Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.

  • Must be able to work 3rd shift (overnight)
  • Must be 18 years of age or older
  • Must be able to obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency.
  • Must obtain Tanning Certification within time frame required by company.
  • Exceptional customer service skills; ability to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
  • A passion for fitness and health
  • Upbeat, professional and positive attitude
  • Punctuality and reliability and must.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
PHYSICAL DEMANDS AND WORKING ENVIRONMENT


The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

ENVIRONMENT: Work is performed in an indoor environment; exposure to noise, dust, mechanical and electrical hazards, and cleaning chemicals.

PHYSICAL: Primary functions require sufficient physical ability and mobility to walk and stand, for prolonged periods of time; to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand movement in the performance of daily duties; occasionally to lift, carry, push, and/or pull moderate amount of weight (up to 50lbs); and to verbally communicate in person or on the phone to exchange information. Must maintain physical ability to administer CPR in the event of medical emergency.

Vision: See in the normal visual range with or without correction.

Hearing: Hear in the normal audio range with or without correction.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

  • Member Services Rep Full Time evenings

    3 months ago

    Sugarcreek Township, United States Planet Fitness Full time

    Position: Member Services Rep - Full Time - Afternoon/Evening We are searching for a motivated Member Services Representative to join our team! BILINGUAL English/Spanish are encouraged to apply!  As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and...

  • Member Services Rep Full Time

    2 months ago

    Cranberry Township, United States Planet Fitness - Fitton Clubs Full time

    Job DescriptionJob DescriptionPosition: Member Services Rep - Full Time - Afternoon/EveningWe are searching for a motivated Member Services Representative to join our team! BILINGUAL English/Spanish are encouraged to apply! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members,...

  • Member Services Rep Full Time M-F 8a to 4:30

    1 month ago

    Cranberry Township, United States Planet Fitness - Fitton Clubs Full time

    Job DescriptionJob DescriptionBenefits:401(k)Dental insuranceEmployee discountsHealth insurancePaid time offTraining & developmentVision insuranceWellness resourcesPosition: Member Services Rep - Full Time - DayWe are searching for a motivated Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a...

  • Sales Associate

    3 months ago

    Sugarcreek Township, United States Dodd Camera Full time $15 - $20

    About Us:We are a photographic specialty dealer offering the latest in DSLR and mirrorless camera gear, professional lighting equipment, accessories, digital lab services, and fully stocked rental departments at select locations.We are currently hiring a sales rep for our new Sugarcreek location. Interested? We would love to hear from you!Apply today! Please...

  • Member Engagement Specialist

    1 week ago

    Sugarcreek, Ohio, United States Planet Fitness - Fitton Clubs Full time

    Join the Team at Planet Fitness - Fitton Clubs as a Member Services Representative:Ensure a welcoming atmosphere for all members and guestsProvide friendly greetings to members and potential membersAnswer incoming calls with a positive attitudeAssist in checking members into the system and managing new member registrationsHandle account modifications and...

  • Member Services Weekend 11a to 7:30p

    3 months ago

    Cranberry Township, United States Planet Fitness - Fitton Clubs Full time

    Job DescriptionJob DescriptionBenefits:Free MembershipWeekly PayEmployee discountsOpportunity for advancementPaid time offWellness resourcesPosition: Member Services Rep - Part Time - Weekend/AfternoonWe are searching for a motivated Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior...

  • Outside Sales

    3 months ago

    Sugarcreek, United States Asbury Home Improvements Full time

    Job DescriptionJob DescriptionJOIN OUR TEAMWe're on the lookout for driven Roofing Sales Reps to join us at our Sugarcreek location. Prior sales experience is a must! This position offers base pay plus commission, providing a fantastic earning potential.WHO WE AREExperience a winning culture with unparalleled training, especially tailored for those new...

  • Service Writer

    4 days ago

    Sugarcreek, United States Nucamp Full time

    COME GROW WITH US Service Writer nuCamps commitment to build the exceptional extends beyond our teardrop trailers. We are committed to building an exceptional team of professionals who take pride in their work and genuinely care about each other. If you meet that description and are looking for a positive work environment where team members are valued and...

  • Service Writer

    6 days ago

    Sugarcreek, United States nuCamp Full time

    COME GROW WITH USService WriternuCamp’s commitment to “build the exceptional” extends beyond our teardrop trailers. We are committed to building an exceptional team of professionals who take pride in their work and genuinely care about each other. If you meet that description and are looking for a positive work environment where team members are valued...

  • Service Writer

    7 days ago

    Sugarcreek, United States nuCamp Full time

    COME GROW WITH USService WriternuCamp’s commitment to “build the exceptional” extends beyond our teardrop trailers. We are committed to building an exceptional team of professionals who take pride in their work and genuinely care about each other. If you meet that description and are looking for a positive work environment where team members are valued...

  • Customer Service Representative

    1 week ago

    Sugarcreek, Ohio, United States Dutch Creek Foods Full time

    At Dutch Creek Foods, we provide an excellent opportunity to kickstart or advance your career in the hospitality sector, equipping you with invaluable skills for your future.If you have a passion for delivering exceptional service and thrive in a vibrant retail atmosphere, we invite you to consider joining our team.Compensation: $13.00-$15.00/hourOur team...

  • Customer Service Representative

    1 week ago

    Sugarcreek, Ohio, United States Dutch Creek Foods Full time

    At Dutch Creek Foods, we offer an excellent opportunity to kickstart or advance your career in the hospitality sector, equipping you with valuable skills for your future.If you have a passion for delivering exceptional customer service and thrive in a vibrant retail atmosphere, we invite you to join our team.Compensation: $13.00-$15.00/hourOur team members...

  • Sales Representative

    2 months ago

    Sugarcreek, United States Asbury Home Improvements Full time

    Job DescriptionJob DescriptionWe are looking to hire Roofing Sales Reps for our Sugarcreek location. Prior sales experience required! Base Pay + Commission!WHO WE AREWinning culture with the most in depth training for those new to the industryTraining and on going learningGreat work culture!We are A+ rated BBB accredited.Come work for the best in the...

  • Sales Representative

    3 months ago

    Sugarcreek, United States Asbury Home Improvements Full time

    Job DescriptionJob DescriptionWe are looking to hire Roofing Sales Reps for our Sugarcreek location. Prior sales experience required! Base Pay + Commission!WHO WE AREWinning culture with the most in depth training for those new to the industryTraining and on going learningGreat work culture!We are A+ rated BBB accredited.Come work for the best in the...

  • Customer Service

    3 months ago

    Sugarcreek, United States Dutchman Hospitality Group Full time

    At Dutch Valley Gifts we value people who value people! Our Team Member's EnjoyFree buffet/salad bar lunches DHG Discounts - merchandise/lodging/shows for staff Sundays off Annual vacation bonus Wooden Nickels On-the-job training Flexible schedules Scholarship program Free access to SmartDollar® What You'll Be Doing Enthusiastically greet, educate and...

  • Customer Service

    3 months ago

    Sugarcreek, United States Dutchman Hospitality Group Full time

    At Dutch Valley Gifts we value people who value people!Our Team Member's EnjoyFree buffet/salad bar lunchesDHG Discounts - merchandise/lodging/shows for staffSundays offAnnual vacation bonusWooden NickelsOn-the-job trainingFlexible schedulesScholarship programFree access to SmartDollar®What You'll Be DoingEnthusiastically greet, educate and engage guests...

  • Local Merchandiser Rep/Laborer

    6 days ago

    Allamuchy Township, United States Apollo Part time $17

    BT Retail Solutions (BTR), a division of Apollo Retail Specialists, has served America’s most respected brands as a leading construction and fixture installation company for three decades, and we are hiring for our reset/remodel team. If Who is BTR & Apollo? We're on a mission to make retailers and brands look their best! Because simply put, when products...

  • Food Service Team Member

    1 week ago

    Clinton Township, Michigan, United States Arby's Full time

    Position Overview:As a vital part of our restaurant operations, the Food Service Team Member plays a crucial role in delivering exceptional customer experiences at Arby's. This position encompasses a variety of responsibilities aimed at ensuring a high standard of service and cleanliness.Key Responsibilities:Maintain effective communication with management...

  • Food Service Team Member

    1 week ago

    Clinton Township, Michigan, United States Arby's Full time

    Position Overview:As a vital part of our establishment, the Restaurant Staff member plays a crucial role in delivering exceptional customer service and ensuring a high standard of hospitality.Key Responsibilities:Communicate effectively with management regarding scheduling, customer service inquiries, and equipment issues.Adhere to all safety protocols,...

  • Service Crew Member

    6 days ago

    West Bloomfield Township, Michigan, United States My Big Fat Shawarma Full time

    Position OverviewJoin our vibrant team at My Big Fat Shawarma as a Service Crew Member, where you will be integral in providing exceptional service and a delightful dining experience. If you have a passion for Middle Eastern cuisine and enjoy working in a lively atmosphere, we encourage you to explore this opportunity.Key Responsibilities:Menu Item Assembly:...