Service Crew Member

1 week ago

West Bloomfield Township, Michigan, United States My Big Fat Shawarma Full time
Position Overview

Join our vibrant team at My Big Fat Shawarma as a Service Crew Member, where you will be integral in providing exceptional service and a delightful dining experience. If you have a passion for Middle Eastern cuisine and enjoy working in a lively atmosphere, we encourage you to explore this opportunity.

Key Responsibilities:

  • Menu Item Assembly: Skillfully prepare and assemble menu offerings in accordance with restaurant standards and customer preferences.
  • Guest Interaction: Greet patrons warmly at the service area, recommend menu selections, and assist with any inquiries or special requests.
  • Order Management: Ensure accurate order-taking and entry into the system, accommodating specific dietary requirements or modifications.
  • Timely Service: Operate efficiently to maintain a smooth service flow during peak hours, minimizing customer wait times.
  • Cleanliness Maintenance: Keep the service area organized and clean, including restocking utensils, napkins, and condiments as needed.
  • Payment Processing: Handle customer transactions accurately using cash registers or POS systems, providing receipts as necessary.
  • Teamwork: Collaborate effectively with kitchen staff and fellow team members to ensure prompt order preparation and delivery.
  • Health and Safety Compliance: Adhere to food handling procedures and sanitation protocols to maintain a safe and hygienic environment.
  • Sales Enhancement: Suggest additional menu items or specials to enhance the customer experience and drive sales.
  • Customer Feedback: Monitor guest feedback and address any concerns or issues professionally, striving to exceed expectations.

Qualifications:

  • Previous experience in a similar position, preferably within the food service or casual dining sector.
  • Exceptional customer service skills with a friendly and approachable demeanor.
  • Able to perform effectively under pressure and manage multiple tasks in a fast-paced setting.
  • Strong communication and interpersonal abilities.
  • Basic mathematical skills for handling cash transactions and order calculations.
  • Knowledge of Middle Eastern cuisine and ingredients is a plus.
  • Willingness to work flexible hours, including evenings, weekends, and holidays.

If you are passionate about providing outstanding service and thrive in a diverse team environment, we look forward to receiving your application.

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