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It Service Desk Analyst
2 months ago
Top Skills' Details:
1. Strong documentation creation and management within a knowledge base. Management of knowledge base will fall on this individual.
2. Strong hardware and software troubleshooting both Windows OS and Mac OS both in person and remotely through ticketing system.
3. AV troubleshooting and conference room stand up. This individual will be assisting in the set up and support of the new headquarters conference rooms.
Description:
•Support, maintain, and partner with outside teams to enhance services relative to the following technologies and services:
oClient deployment solutions
oMicrosoft Active Directory accounts, (provisioning and de-provisioning)
oClient Endpoint Protection Services
oVPN accounts
oCollaboration and Communication accounts and services (Teams clients and Teams enabled conference rooms, email, CRM, Voice/VoIP)
oClient systems (workstations, laptops, mobile devices, product fulfillment devices,)
oMobile device management
oServiceNow and Jira Service Management (ticketing systems)
•Prioritize work with varying levels of urgency, to ensure SLAs are met and customers are kept up to date on statuses
•Participate in the ongoing process of investigating, troubleshooting, and providing resolution to technical issues in a 24x7x365 environment.
•Provision and manage accounts that are used by company employees, contractors and partners to access corporate systems, services, applications and networks.
•Onboard new employees with hardware, peripherals and access
•Perform first and second level diagnostics and device troubleshooting
•Continual improvement – contrinubute ideas and solutions to make technology and processes work better for our customers.
•Enter accurate and current case documentation for all assigned incidents and requests.
•Contribute to knowledgebase documentation pertaining to corporate technology assets, standard operating procedures and access request forms.
•Demonstrate professionalism, maintain confidentiality and discretion when dealing with sensitive issues.
•Perform other systems administration and service management duties as necessary or assigned to meet the needs of the company
We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following: Medical, dental & vision 401(k)/Roth Insurance (Basic/Supplemental Life & AD&D) Short and long-term disability Health and Dependent Care Spending Accounts (HAS & DCFSA) Transportation benefits Employee Assistance Program Time off/Leave (PTO, Vacation, or Sick Leave)
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
