Help Desk Analyst
1 month ago
Position: Level I Help Desk Analyst, 6 month CTH
Location: Onsite at the Seattle office.
Pay: $25.00 - $29.00/HR
Must-have skills:
- Trouble shooting
- Customer service and strong communication: Email/Phones/Team/face to face
- Able to work under pressure and can handle a fast paced environment.
- Must be able to lift hardware such as a printer.
Technical skills include: Incident management, Active Directory, ServiceNow, basic trouble shooting of hardware and software
Personality:
- Call center background tend to do well.
- Customer focused.
- Able to work under pressure. Can be fast paced environment.
Required:
- Graduation from a four-year college or university with a degree in Computer Science, Business Systems or other related field(s) preferred. Could also be equivalent combination of education, experience and training that provides the required knowledge, skills, and abilities
- A minimum of 2 years' experience in a similar role
- Proficiencies in Microsoft technology stack including O365 and MS Teams
- Basic knowledge of Network components and topologies
- General Windows Server knowledge
- Ability to manage projects as assigned
- Ability to adapt to changing business needs and assignments as required
- Excellent written and verbal English communications skills
Preferred:
- ITIL v4. certification is a plus
- A+ certification is a plus
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