IT Help Desk Technician

2 months ago

Seattle, United States Abbott Construction Inc Full time

Description At Abbott, it's all about providing an exceptional experience - for our clients, our construction partners and most importantly, our employees. Our team is made up of talented professionals who fully embrace the company's brand pillars of stewardship, collaboration, and integrity. They are respectful, hardworking individuals who take pride in what they do and in helping others achieve their goals. In addition, Abbott's size, combined with the versatile talents of our team, gives us the unique ability to adapt resources and approaches based on specific needs. This flexibility not only enables us to stand out from the crowd by being a responsive business partner who can quickly adjust to any situation, but also offer diverse and rewarding opportunities to our employees. The IT Help Desk Technician is responsible for providing technical assistance related to computer systems, mobile devices, and peripherals for both hardware and software issues to a wide range of end-users. This position is also responsible for provisioning laptops and mobile devices for deployment and processing help desk requests or escalating tickets as needed. Duties Resolve assigned help desk tickets in a timely manner. Provide phone, email and in person support and training to end-users as required. Maintain clear documentation of resolutions and end-user interaction. Provision and deploy laptops, mobile devices, and printers. Install or upgrade desktop software as needed. Process Tier 1 requests related to end-user account maintenance. Manage laptop and mobile device RMA process with Abbott selected vendors. Provide application service support (SharePoint, Teams and other MS services). Job site IT equipment deployment & demobilization; work with jobsite teams to select the most appropriate IT resources, and at the end create plan for removing devices and services. Provide new employee IT orientation. Maintain Active Directory user information. Maintain a response and resolution time in line with Abbott's SLA expectations. Participate in the coordination of all departments and all regions in regard to implementing events, planned software installations, job site deployments and other IT related endeavors. Support and demonstrate the core values and expectations of Abbott Construction for customer support and satisfaction. Access software updates, drivers, knowledge bases, and FAQ's resources to assist with end users' issues. Required Skills Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology. Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Qualifications Experience troubleshooting hardware and software workstation issues in an Office 365 environment. Experience with mobile device (iPad, iPhone, etc.) hardware and software troubleshooting. Experience with help desk ticket system preferred. Experience with SharePoint, MS Forms and PDQ a plus. The hourly rate for this position is $21.00 to $26.00.This position is eligible for a target bonus. Benefits: Abbott offers the following benefits for this position, subject to applicable eligibility requirements: Medical Insurance, Dental Insurance, Vision Insurance, Health Savings Account, Healthcare Flexible Spending Account, Dependent Care Flexible Spending Account, 401(k) retirement plan with employer match, Life & AD&D Insurance, Long-term Disability Insurance, Short-term Disability Insurance, Critical Illness Insurance, Accident Insurance, Hospital Indemnity Ins

  • Help Desk Supervisor

    4 days ago

    Seattle, Washington, United States GAMA-1 Technologies Full time

    About the Role:The Help Desk Lead plays a crucial role in developing strategies to improve efficiency and user satisfaction. This onsite role oversees the day-to-day operations of the IT Help Desk, ensuring the provision of high-quality technical support to end-users.Key Responsibilities:Leadership and Supervision: Supervise and mentor help desk staff,...

  • Help Desk Analyst

    1 month ago

    Seattle, United States Prosum Full time

    JOB SUMMARY A Help Desk Analyst is involved in the daily support of the IT business needs and demands. A Help Desk Analyst will be the go-to help desk person at the site. The role will primarily be based on delivering IT support to the internal customers and end users for hardware and software. ESSENTIAL JOB DUTIES/RESPONSIBILITIES Internal customer/end...

  • Help Desk Analyst

    1 month ago

    Seattle, United States Prosum Full time

    JOB SUMMARY A Help Desk Analyst is involved in the daily support of the IT business needs and demands. A Help Desk Analyst will be the go-to help desk person at the site. The role will primarily be based on delivering IT support to the internal customers and end users for hardware and software. ESSENTIAL JOB DUTIES/RESPONSIBILITIES Internal customer/end...

  • IT Help Desk Engineer

    2 months ago

    Seattle, United States HIKINEX Full time

    Position: IT Help Desk Engineer Job Description: We are seeking for an IT Help Desk Engineer who will be responsible for remote and on-site support needs for managed services customers. This involves all technology, including workstations, servers, cloud services, printers, networks, and vendor-specific hardware and software. You will work with senior...

  • Help Desk Analyst

    1 month ago

    Seattle, United States Prosum Full time

    Position: Level I Help Desk Analyst, 6 month CTH Location: Onsite at the Seattle office. Pay: $25.00 - $29.00/HRMust-have skills: Trouble shooting! Customer service and strong communication: Email/Phones/Team/face to face Able to work under pressure and can handle a fast paced environment. Must be able to lift hardware such as a printer. Technical skills...

  • IT Help Desk Intern

    2 weeks ago

    Seattle, United States DELTA MARINE Part time $20 - $26

    Job DescriptionJob DescriptionDelta Marine Industries is a custom yacht builder specializing in the design, construction and refit of custom luxury motor yachts.Delta is currently seeking an entry level Part Time IT Help Desk to join our family run company.We need a part time employee to assist in our IT department with installing software and updates;...

  • Information Technology Help Desk

    2 months ago

    Seattle, United States Compunnel Inc. Full time

    Role: Help Desk Support with Intune and JAMFLocation: Seattle, WA (Day 1 onsite)Mandatory Skills: Intune and JAMF Job descriptionKey Responsibilities:The client needs someone who is an experienced administrator for Intune and Jamf. These 2 systems combined help them manage their endpoints for Windows and MacOs devices. Clients have a current implementation...

  • Information Technology Help Desk

    2 months ago

    Seattle, United States Compunnel Inc. Full time

    Role: Help Desk Support with Intune and JAMFLocation: Seattle, WA (Day 1 onsite)Mandatory Skills: Intune and JAMF Job descriptionKey Responsibilities:The client needs someone who is an experienced administrator for Intune and Jamf. These 2 systems combined help them manage their endpoints for Windows and MacOs devices. Clients have a current implementation...

  • Front Desk Agent

    2 weeks ago

    Seattle, United States Mayflower Park Hotel Inc. Full time $20

    Job DescriptionJob DescriptionDescription: Front Desk Agent Needed Are you looking for a flexible and rewarding opportunity in the hospitality industry? The historic Mayflower Park Hotel is seeking a full-time Front Desk Agent to join our team. If you're ready to join a fun, dynamic team and contribute to creating memorable experiences for our guests,...

  • Lead IT Support Technician

    2 weeks ago

    Seattle, Washington, United States Moffatt & Nichol Engine Full time

    Company Overview:Moffatt & Nichol is a premier global infrastructure consultancy, renowned for its expertise in the planning and design of facilities that enhance our coastlines, harbors, and rivers. Our firm is recognized as a leader in addressing the complexities of transportation related to freight movement. We have been honored as the top firm in Marine...

  • Front Desk Supervisor

    1 week ago

    Seattle, United States Sonesta International Hotels Full time

    Job Description Summary The Front Desk Supervisor (FDS) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is the lead Front Desk support for the Operations Manager. The main focus of the role is the training, supervising, and...

  • Front Desk Administrator

    2 days ago

    Seattle, United States Marriott Full time

    Job Number 24145876 Job Category Rooms & Guest Services Operations Location Sheraton Grand Seattle, 1400 6th Ave, Seattle, Washington, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Entry level management position that is responsible for leading and assisting with the successful completion...

  • Front Desk Rep

    2 months ago

    Seattle, United States Red Roof Full time

    ** Front Desk Rep** **Job Category****:** Inns - Hourly **Requisition Number****:** FRONT002910 Showing 1 location **Job Details** **Description** * Someone to help our guests! Show off your city and be the tour guide for the guests send them to your local favorites. * Make an impact on your guests by making each experience unique and tailored to them. *...

  • Front Desk Supervisor

    3 weeks ago

    Seattle, United States Sonesta International Hotels Full time

    Job Description Summary The Front Desk Supervisor (FDS) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is the lead Front Desk support for the Operations Manager. The main focus of the role is the training, supervising, and...

  • Front Desk Supervisor

    2 weeks ago

    Seattle, United States Sonesta International Hotels Full time

    Job Description Summary The Front Desk Supervisor (FDS) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is the lead Front Desk support for the Operations Manager. The main focus of the role is the training, supervising, and...

  • Front Desk Agent

    1 week ago

    Seattle, United States Carlson Rezidor Hotel Group Full time

    Choice Hotels International, Inc (NYSE:CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choicehas more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper...

  • Night front desk

    1 week ago

    Seattle, United States Randstad Full time

    Seeking a friendly and organized individual for a part-time Front Desk Support role for a 3rd shift! You'll be the first point of contact, assisting visitors, managing calls, and providing general administrative support. Perfect for someone who enjoys helping others and thrives in a dynamic environment. Apply now if interested! salary: $19.99 - $20 per hour...

  • Assistant Front Desk Manager

    3 months ago

    Seattle, United States Marriott International Full time

    JOB SUMMARY Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial...

  • Night front desk

    6 days ago

    Seattle, United States Randstad Full time

    Seeking a friendly and organized individual for a part-time Front Desk Support role for a 3rd shift! You'll be the first point of contact, assisting visitors, managing calls, and providing general administrative support. Perfect for someone who enjoys helping others and thrives in a dynamic environment. Apply now if interested! salary: $19.99 - $20 per hour...

  • Overnight Front Desk Manager

    3 months ago

    Seattle, United States Marriott International Inc Full time

    Job DescriptionJOB SUMMARY Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing...