Implementation Support Specialist

4 weeks ago

Cranberry Township, United States B2BGateway Full time

Are you ready to unlock your potential? Join a growing and global company where you can be part of a team that fuels supply chain solutions. Discover how you can make a big impact.

TrueCommerce is seeking an individual for an Implementation Support Specialist role who has 2-3 years' experience performing and coordinating project tasks for software implementations (EDI). Experience with NetSuite, QuickBooks, SAP, or Acumatica is preferred.

The Implementation Support Specialist works within a team of professionals responsible for implementing partner add-ons for TrueCommerce clients. This role acts as a support contact throughout the partner implementation process, and interfaces with customers, retailers, resellers and/or 3rd party IT consultants, and internal resources. This key resource will be responsible for participating in Portal testing, customer training and go-live support. As required, the Implementation Support Specialist also serves to ensure that the project phases and milestones assigned to them are being properly executed and tracked, and that responsibilities/expectations and project status updates are provided to the customer. This position is responsible for completing testing using TrueCommerce best practices.

As an Implementation Support Specialist you will

Facilitate the EDI implementation process for TrueCommerce customers Serve as a primary point of contact during the trading partner implementation testing process for customers. Capable of working on multiple case and with multiple clients and/or partners. Mostly focuses on assigned work from the implementation add-on specialists via cases, tasks or scheduled calls. Complete implementation tasks and coordinate activities with the customer, trading partners and other implementation team members. Assist the customer with training and usage of the TrueCommerce solution. Facilitate the EDI testing process. Assist the customer with the integration testing process, including understanding of integration functions and integration mapping changes. Configure software solution in order to meet customer business requirements. Verify that solution functionality is accurate and complete. Complete follow-ups with Implementation specialist on testing outcomes, action items and deliverables. Identify and communicate implementation issues and escalate to Implementation Supervisor and/or Manager (or appropriate parties). Meets monthly go-live and quality targets as determined by TrueCommerce management. Provide timely project status updates and reporting Joins scheduled calls with the customer established by the project lead Provides timely status updates to the project lead and other team members to ensure all involved parties understand the progress of the testing. Completing partner testing assigned out from the project lead Participate in maintaining project status and other key information within the TrueCommerce PSA Tool (NetSuite). Work cross-functionally to ensure customer satisfaction Responsible for working with internal and external resources to drive the successful completion of partner testing Respond and align to project prioritization as driven by the project lead. Identify and communicate mapping issues to technology and Trading Partner teams. Identify and communicate integration tasks or issues to the Integration team as well as project lead Recognizes and documents issues or concerns uncovered during the testing process in order to promote future problems from re-occurring.

Requirements for Success:

2-3 years' experience performing and coordinating project tasks for software implementations with limited supervision Experience in working with high volume customers and/or tasks with proven ability to keep organized and multi-task. Prior experience in training customers on application software including conducting training webinars or one-on-one customer training sessions. Prior experience in configuring software applications, based on customer specifications Prior experience in testing software, or working with customers on testing processes Experience with Microsoft Office and Internet applications required General understanding of B2B, commerce, electronic data interchange (EDI), and supply chain processes preferred Experience with business systems such as QuickBooks, Sage, SAP, NetSuite, or Microsoft Dynamics is a plus. Proven analytical, problem solving and troubleshooting skills. Flexibility in work schedule

TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. We’ve empowered some of the biggest brands in the world to improve their supply chain performance: Schneider Electric, Siemens, Ocean Spray, and many more. Please visit our website for additional information. 

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