Customer Support Specialist

2 weeks ago

Cranberry Township, United States FSI Services Full time
Job DescriptionJob Description​​​​The best CMMS for healthcare maintenance professionals.​​Customer Support Specialist
About Us:
At FSI, you’ll join a team of passionate professionals dedicated to empowering efficient and safe hospital operations. FSI supports over 400 million ft of hospital space every year to run transformative, intelligent hospital maintenance operations. FSI is the most comprehensive computerized maintenance management software (CMMS) provider for healthcare, and we’re proud to serve over 1,000 hospitals with some of the largest networks in the country -- including Atrium Health, UPMC, Yale New Haven, SSM Health UNC Health, and many others. We work directly with our customers to build customized modern technology that fits their complex needs. In 2020, FSI received significant investments to grow and expand on the foundation established since the company began in 2002. We believe our most exciting chapter is just beginning, and we’re looking for talent that wants to make an impact. If you’re looking for a fast-paced, innovative community with a team focused on collaboration and empowerment through technology, we encourage you to get in touch.
Your role:
The primary focus of this role will be supporting our customers. This includes providing phone support on our software products as well as other services provided by Facilities Survey. This position will also be responsible for developing and maintaining training materials and documentation. Additional tasks will include software testing, implementation, maintenance, and general support of the facilities management software applications. Candidate should be willing to expand their role in the company, participating in marketing activities, learning additional technologies and willing to learn all aspects of Facilities Survey’s service offerings.

Your responsibilities:
  • Provide phone, email, and chat support for customers using our software applications primarily CMS – Custom Maintenance Software, a CMMS application.
  • Deliver training and consulting services either online or onsite.
  • Maintain call database and identification of common issues experienced by our customers.
  • Conduct software testing as new releases of our applications become available.
  • Become familiar with new CMS features and products through independent investigation.
  • Assist customers with implementation and identify best practices for utilizing the CMS application.
  • Communicate directly with customers via phone, e-mail and remote diagnostics to identify, reproduce and resolve customer reported application and technical issues for the CMS application, CMS Mobile, and other CMMS applications as needed. Deliver clear and easy class instructions, communicate difficult concepts well, and maintain professional presentation skills.
  • Act as an account manager with assigned accounts, which may include regularly scheduled conference calls, being proactive with reviewing client accounts and touching base with primary contacts.
  • Participate in asset inventory projects, as needed.
  • Ability to work independently and in a team environment.
What you’ll bring to the team:
  • Excellent troubleshooting and problem-solving skills.
  • Excellent communication and interpersonal skills are a must.
  • Ability to work independently and in a collaborative team environment.
Minimum Qualifications:
  • Microsoft Office Applications (Excel, Word, Access, PowerPoint, Publisher)
  • Exhibit extraordinary discretion, flexibility, and willingness to work closely with our management team.
  • Associate degree (A. A.) or equivalent from two-year college or technical school; or one to two years related experience and/or training; or equivalent combination of the two.
  • Knowledge of CMS is a plus
  • Facilities Management/Experience in a healthcare organization is a plus.
Work Location:  
Remote. Some travel may be required.
Compensation:
The compensation offered for this position will be based upon relevant experience, qualifications, and work location.
Our Values:
  • Customer inspired.
  • Solutions-first.
  • One team.
  • Impactful experts.
We look forward to hearing from you
Don’t meet all the requirements? We’re all on a journey to learn constantly and have areas to develop. If you bring some of the above skills to the table and are still developing in others - APPLY ANYWAY Learning and experience isn’t a one-way path, if you believe you have the background needed to make an impact in this role, we’d love to hear from you.

Powered by JazzHR

2OLMgspLMR

  • Customer Support Specialist

    1 month ago

    Cranberry Township, United States HDJ & Associates, Inc. Full time

    Job DescriptionJob DescriptionOur client is seeking a full time (8AM-4PM) Customer Support Specialist/Trianer that is patient, professional, detail oriented, an excellent communicator, and has a genuine desire to help clients be successful. This position will manage help desk tickets and train clients (phone and zoom). All candidates must have taught or is...

  • Customer Support Specialist

    1 week ago

    Cranberry Twp, United States Fsi Full time

    ​​ ​​ The best CMMS for healthcare maintenance professionals.​​ Customer Support Specialist About Us: At FSI, you’ll join a team of passionate professionals dedicated to empowering efficient and safe hospital operations. FSI supports over 400 million ft of hospital space every year to run transformative, intelligent hospital maintenance...

  • Customer Support Specialist

    3 days ago

    Cranberry Twp, United States Fsi Full time

    ​​ ​​ The best CMMS for healthcare maintenance professionals.​​ Customer Support Specialist About Us: At FSI, you’ll join a team of passionate professionals dedicated to empowering efficient and safe hospital operations. FSI supports over 400 million ft of hospital space every year to run transformative, intelligent hospital maintenance...

  • Technical Support Specialist

    2 weeks ago

    Cranberry, United States True Commerce Full time

    Are you ready to unlock your true potential? Join a growing and global company where you can be part of a team that fuels supply chain solutions. Discover how you can make a big impact. The Support Team at TrueCommerce offers support to customers using various software platforms including ERP and financial systems that integrate with our offerings and...

  • Accounts Receivable Specialist

    1 week ago

    Cranberry Township, United States Omnicell Full time

    Accounts Receivable Specialist I - Cash The purpose of this position is to facilitate the prompt posting of the company's Accounts Receivable cash collections. This position will work closely with the Collections Team and contribute to the company achieving its cash collections goals. This position would be depended upon to perform at a consistently high...

  • Technical Support Specialist

    3 days ago

    Cranberry Twp, United States True Commerce Full time

    Are you ready to unlock your true potential?Join a growing and global company where you can be part of a team that fuels supply chain solutions. Discover how you can make a big impact. The Support Team at TrueCommerce offers support to customers using various software platforms including ERP and financial systems that integrate with our offerings and...

  • Integration Specialist

    4 days ago

    Cranberry Twp, United States True Commerce Full time

    NetSuite Integration Specialist -Support Team Are you ready to unlock your true potential? Join a growing and global company where you can be part of a team that fuels supply chain solutions. Discover how you can make a big impact. TrueCommerce is seeking an Integration Support Specialist who has experience with NetSuite integrations. The Customer Support...

  • Crm - Erp Systems Specialist

    2 weeks ago

    Cranberry Township, United States Sechler Law Firm Full time

    Job DescriptionJob DescriptionWe are seeking a seasoned CRM/ERP Systems Specialist to join our team. The ideal candidate will be responsible for analyzing, evaluating, and implementing comprehensive CRM/ERP solutions tailored to support our unique business model which includes franchising, white labeling, and extensive customization. This role demands a deep...

  • Import Export Specialist

    3 weeks ago

    Cranberry Township, United States Danieli Corporation Full time

    Job DescriptionJob DescriptionCompany DescriptionDanieli Group is one of the world's top three manufacturers of plants and machines for the metals industry. Our companies use their own technologies to manufacture and install competitive machines and plants worldwide, supplying both single units and turnkey plants. We offer a wide range of products,...

  • Tech Support

    2 days ago

    Cranberry, United States True Commerce Full time

    Are you ready to unlock your true potential? Join a growing and global company where you can be part of a team that fuels supply chain solutions. Discover how you can make a big impact. The Support Team at TrueCommerce offers support to customers using various software platforms including ERP and financial systems that integrate with our offerings and...

  • Installation Support Partner

    5 days ago

    Cranberry Township, United States PJ Fitzpatrick Full time

    Siding, Trim, Roofing, and Gutter Installation Support Partner - 1099-NEC Pj Fitzpatrick is a family-owned and operated home improvement company that has been serving the Delaware Valley since 1980. We specialize in roofing, siding, windows, doors, gutters, and more. We are looking for experienced and reliable subcontractors to join our team and complete...

  • Specialist, Customer Experience

    2 weeks ago

    Moon Township, United States NOVA Chemicals Corporation Full time

    Promptly obtain and evaluate all relevant information to handle customer orders and inquiries, via phone, e-mail, digitally and at times face to face. Each Customer Experience Specialist has a set customer base. Provide an exceptional experience to N Customer Experience, Specialist, Experience, Customer, Manufacturing, Retail

  • Senior Customer Solutions Engineer

    3 weeks ago

    Cranberry Township, United States Westinghouse Electric Company LLC. Full time

    Are you interested in being part of an innovative team that supports Westinghouse’s mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace!...

  • Vendor Data Entry Specialist

    1 month ago

    Cranberry Township, United States Precision Recruiting Solutions Group Full time

    Job DescriptionJob DescriptionVENDOR DATA ENTRY SPECIALISTDirect-hire role for our client west of Pittsburgh, PA Workplace Type: Hybrid (3 days per week in office – initial training period may require additional time on-site)JOB RESPONSIBILITIES:Accurately input data such as vendor information, purchase orders, invoices, and inventory levels into the...

  • External Affairs Specialist

    1 month ago

    Cranberry Township, United States Breathe Pennsylvania Full time

    Job DescriptionJob DescriptionOrganization Overview: Breathe PA helps residents of western Pennsylvania achieve and maintain optimal lung health through education, prevention, and direct services.Responsibilities and Qualifications: The External Affairs Specialist provides support to organization-wide communications, branding, marketing, donor development,...

  • Accounting Specialist

    5 days ago

    Cranberry, United States Creative Financial Staffing Full time

    Accounting Specialist About this Opportunity: We are currently seeking three Accounting Specialists to join our team. These positions are filled with variety and provide ample opportunities for personal and professional growth. As an Accounting Specialist, you will have the chance to work closely with a hands-on Controller who will serve as a great mentor,...

  • Accounting Specialist

    3 days ago

    Cranberry, United States Creative Financial Staffing Full time

    Accounting Specialist About this Opportunity: We are currently seeking three Accounting Specialists to join our team. These positions are filled with variety and provide ample opportunities for personal and professional growth. As an Accounting Specialist, you will have the chance to work closely with a hands-on Controller who will serve as a great mentor,...

  • Integration Specialist III

    2 weeks ago

    Cranberry, United States True Commerce Full time

    Are you ready to unlock your true potential? Join a growing and global company where you can be part of a team that fuels supply chain solutions. Discover how you can make a big impact. The Integration Specialist III will partner with project managers, internal development teams, customers, and 3rd party consultants to engineer and deploy the integration...

  • Principal Project Controls Specialist

    1 week ago

    Cranberry Township, United States Westinghouse Nuclear Full time

    Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global...

  • Customer Specialist

    4 weeks ago

    Green Brook Township, United States CarMax Full time

    6148 - Green Brook - 106 Route 22 West, Green Brook Township, New Jersey, 08812 CarMax, the way your career should be! **About this job** As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless...