Military / Veteran Peer Support Specialist III Per Diem (Multiple Vacancies)

4 weeks ago

Piscataway, United States Rutgers University Full time

Posting Summary

Rutgers, The State University of New Jersey is seeking a Peer Support Specialist III in the Call Center for Rutgers University Behavioral Health Care.

Under the supervision, Peer Support Specialist III provides person centered, culturally competent, and “consumer friendly” services to individuals who contact the Call Center. Receives telephone, chat, and text requests for service, undertakes review of the service need of the caller or consumer, and responds by offering peer support and appropriate referrals and disposition.

Among the key duties of this position are the following: Provides “customer friendly” services, taking initiative in engaging individuals served in an empathic and concerned manner. Provides direct care services consistent with philosophy of UBHC. Reviews service requests/referrals for all populations, and responds in accordance with prescribed departmental procedures. Documents contacts, interventions, and interactions with callers in a timely manner and in accordance with established policies. Maintains knowledge of Center and Unit policies and procedures. Demonstrates good work habits. Position Status Per Diem Hours Per Week Daily Work Shift Work Arrangement FLSA Nonexempt Grade 99H Position Salary Annual Minimum Salary 0.000 Annual Mid Range Salary 0.000 Annual Maximum Salary 0.000 Standard Hours 1.00 Union Description Non-Union Payroll Designation PeopleSoft Benefits Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to .
Rutgers also offers a benefit program to eligible full-time postdoctoral fellow students. For details, please go to Seniority Unit Terms of Appointment Staff - 12 month Position Pension Eligibility None Qualifications Minimum Education and Experience High School diploma or equivalent. At least three (3) years of active duty service or have served thirty (30) days in a combat zone which includes medically discharged or medically retired service members or have served four (4) years in the National Guard. Certifications/Licenses Required Knowledge, Skills, and Abilities Demonstrated ability to use a computer to record services and other basic office functions. Demonstrated ability to work independently and as a member of a team. May be required to work nights, weekends and holidays. Preferred Qualifications Equipment Utilized Physical Demands and Work Environment Physical Demands: Ability to speak clearly and write proficiently. Hearing is essential. The ability to focus on the task at hand despite numerous interruptions. Must be able to sit for extended periods of time and document into an electronic contact record. May be required to lift up to 20lbs.

Work Environment: Handles phone requests under time and decision-making pressure. Generally pleasant working conditions in a clean, well-lighted, and quiet to moderately loud setting. Handles emergency or crisis situations. Special Conditions

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