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Development Coordinator, Customer Service and Engagement

2 months ago

Normal, United States Illinois State University Full time

Development Coordinator, Customer Service and Engagement

Job no: 519045
Work type: On Campus
Location: Normal, Illinois

Title: Development Coordinator, Customer Service and Engagement
Division Name: University Advancement
Department: Development-Fundraising

Job Summary

This position plays a critical role in the daily operations of University Advancement, provides exceptional customer service, and supports a dynamic team of Development Officers on a variety on a projects and initiatives related to fundraising and Annual Giving.

Additional Information

The Division of University Advancement seeks to enhance the image of Illinois State University, cultivate relationships, and secure funds. The Division is comprised of several teams working together, including Development, Alumni Engagement, University Marketing and Communications, and Advancement and Foundation Operations.

University Benefit Highlights:

- Health, dental, vision, and life insurance
- Retirement and supplemental retirement
- Tuition waiver benefits are available to staff as well as their eligible dependents.
- Paid holiday/administrative closures during Thanksgiving and Winter Breaks
- Paid vacation and sick time

For more University Benefit information:

Information regarding eligibility for participation in the State Universities Retirement System and the State of Illinois Group Insurance program can be reviewed here

Salary Rate / Pay Rate

$22.18 - $26.00 per hour

Required Qualifications

1. Bachelor's degree or equivalent in business administration, management, communication, public relations or a field related to the position.
2. Two (2) years of professional level business and/or managerial work experience in a communications focused role. (NOTE: A master’s degree in communication studies or closely related field may be substituted for one (1) year (12 months) of work experience.)

Preferred Qualifications

1. Thorough knowledge and understanding of university policies and procedures.
2. Ability to relate well with external constituencies and provide excellent customer service to faculty, staff, students, donors, and alumni.
3. Ability to perform work with diplomacy, accuracy, and thoroughness.
4. Self-motivation for work performed independently, without direct supervision. Excellent time management and problem-solving skills. Ability to prioritize numerous projects with different deadlines and arrange tasks accordingly.
5. Excellent written and oral communication skills, as well as the ability to take initiative, exercise good judgement, and manage competing priorities.
6. Ability to exercise a high degree of confidentiality, professionalism, dependability, and accuracy.
7. Working knowledge of word processing, database management, spreadsheets, calendaring, email, and various office machines. (Copier, meeting room technology, etc.)
8. Experience with hiring, supervising, and training student employees.

Work Hours

M-F, 8:00am - 4:30pm

Functional Expectations

Must be able to complete the following with or without a reasonable accommodation:
1. Effectively communicate on a daily basis.
2. Remain at a workstation for extended periods.
3. Move about in various locations within the Alumni Center needed to complete day-to-day work.

Proposed Starting Date

July 2024