Case Manager

3 months ago

Wasilla, United States Denali Family Services Full time

At Denali Family Services we serve children who require intensive behavioral health care services and support for their families. Denali Family Services offers individual, family and group psychotherapy services in combination with intensive care coordination and individualized support across many settings.

Denali Family Services offers an excellent benefits package including health insurance coverage (medical, dental, vision), 403(B) retirement plan with an employer match, employer paid Life/Accidental Death & Dismemberment Insurance, 10 paid holidays, 2 floating holidays, generous leave accrual, paid volunteer leave, bereavement leave, pet bereavement leave, longevity awards, education assistance, EAP (Employee Assistance Program) and more

Case Manager provides case management services and mental health rehabilitative services to Severely Emotionally Disturbed (SED) clients and their families. Case Managers are also responsible for facilitation of services to children who face daily obstacles such as living independently, obtaining employment, obtaining post-secondary education, and in developing supportive social and recreational activities.


This position is responsible for observing policies, procedures and safeguards to protect the privacy of health information in compliance with the HIPAA Privacy (Privacy Rule).


Essential Functions of the Position:

  • Actively track and report assessments, service plans and reviews on a quarterly and annual basis to ensure the clinical team members are current with detailed case information.
  • Work collaboratively with the teachers and school guidance counselors, and other service practitioners to ensure appropriate services for a client.
  • Coach clients as they progress through their levels of service need.
  • Develop crisis backup support plans.
  • Promote the involvement of parents and other informal and formal key players in planning services and supports for each client.
  • Develop and implement strategies to overcome obstacles and challenges.
  • Manage resource allocations in accordance with agency and school district regulations.
  • Facilitate active and ongoing communication with all members of client's service team.
  • Complete client medical record documentation and other required forms for each service provided, billable and non-billable, and incidents within 24-72 hours, as outlined in the agency Policy and Procedure.
  • Participate in treatment planning and implementation through case management and other mental health rehabilitation services (individual and group skill development).
  • Understand and comply with all federal, state, accreditation, and agency policy, procedures, plans, program requirements and protocols regarding case management services.
  • Transport, via private or agency vehicle, clients to/from home, school, the agency, and treatment meetings, as needed.
  • Encourage family members to be active participants in the service planning and delivery process.
  • Assist children and families in accessing support within home, school and community.
  • Complete foster home visits and biological home visits as outlined in the treatment plan.
  • Ensure client confidentiality as prescribed by agency policy and federal law.
  • Serve as a facilitator for the client's person-centered planning and his/her Individualized Transition Plan (ITP) team.
  • Conduct, arrange, or broker the necessary services and supports for clients according to their ITP.
  • Interface with adult mental health service coordinators to ensure continuity of age- appropriate services for students as they approach 18 years of age and older.
  • Assist clients in acquiring access to community settings and resources (e.g., employment, housing, social security benefits).

Measurement

Maintain billable productivity target rate of 30%.

Other Duties and Responsibilities

  • Participate in telephonic on-call crisis rotation.
  • Provide family skills development as determined by the treatment team.
  • Other duties as required.

Position Requirements:

Minimum Qualifications: A Bachelor's Degree from an accredited college or university with one (1) year of experience providing extensive care coordination, collaborating with community service providers, and providing direct services to children and families that includes working with people identified with developmental disabilities and/or as severely emotionally disturbed.

Preferred: A Bachelor's Degree from an accredited college or university in social work, human services, psychology, or a closely related field with two years (2) experience providing extensive care coordination, assisting in collaborating with community service providers, and providing direct services to children and families that includes working with people identified with developmental disabilities and/or as severely emotionally disturbed.

Knowledge, Skills & Abilities:

  • Must have excellent written and oral communication skills, sound clinical and therapeutic skills and the ability to accurately document events, provide detailed records for clients and work with a multi-disciplinary team.
  • Ability to maintain positive professional working relationships and to work effectively within a team environment.
  • Organized, efficient, and able to manage multiple tasks simultaneously with attention to detail and accuracy.
  • Excellent interpersonal communication skills and good written communication.
  • Ability to ensure client and employee confidentiality as prescribed by agency policy and federal law.
  • Proficient with Microsoft applications and possess the ability to learn other software applications.
  • Knowledge and understanding all agency protocol, policy, procedure, plans program requirements.
  • Ability to act decisively and with fairness.
  • Ability to read, speak and write in English.

Physical Requirements:

Ability to perform sedentary work as well as to be engaged in physical exercise with consumers such as running, walking, hiking, etc.. Must be able to lift 25 lbs and bend down frequently. Visual acuity necessary to utilize a computer monitor throughout the course of a normal workday. Ability to perform repetitive keyboarding activities and operate general office equipment. Ability to communicate verbally, both in person and over the telephone. Ability to wrap arms around and hold a person. Ability to twist and bend. Must have visual and hearing acuity.

Working Conditions:

Work is performed in a community mental health center office setting, school, and community and client homes.

Other Requirements:

Ability to obtain CPR and First Aid certification, continual proof of a valid Alaska Driver's License, maintain current vehicle insurance and registration on personal vehicle(s) used for company business, maintain a violation free driving record for the past year, maintain satisfactory criminal background record, and be at least 21 years old due to driving on company business.



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