Case Manager
4 weeks ago
Hearts & Hands of Care, Inc is seeking a skilled Case Manager to join our team. As a Case Manager, you will be responsible for performing a variety of administrative functions, including processing and maintaining consumer files and data base, ensuring compliance with State and Federal Regulations.
Key Responsibilities
• Primary contact for Consumers/Legal Representatives/Guardians and family members
• Prepare documentation and attend Consumers initial and annual assessments
• Process New Consumer intake documentation
• Request Verification of Diagnosis (VOD) from consumers doctor(s)
• Request/Process Consumer supplies per request to venders (Geneva Woods ext.)
• Request/Process Consumer products such as Life Line Services
• Fax completed documentation to the State of Alaska to process information
• Complete Consumers sample timesheet (PCA/Waiver) for signature
• Prepare Personal Care Assistant Tool (PCAT) signature page/fax to the State of Alaska
• Assist Consumer with hiring/terminating Personal Care Assistant(s)/Caregivers
• Participate in consumers Fair Hearings
• Write and process expedited assessments and amendments
• Process incoming and outgoing transfers
• Schedule and attend Home Visits with Consumers two times per year
• Facilitate Consumer meetings ensuring that all necessary program information, training and agency policy/procedures as reviewed as needed.
• Ensure program compliance, safety procedures contracts, and State and Federal regulations.
• Handle confidential and sensitive information with poise, tact, and diplomacy
• Complete Critical Incident Reports/fax to the State of Alaska within 24 hours
• Organize and prioritize a large volume of information and assignments, including paper and electronic filing through network server
• Work independently and within a team on special and ongoing projects when necessary
Requirements
• Strong interpersonal skills and customer service
• Must have knowledge of the HIPAA laws of 1996 to maintain and safeguard confidential medical and personal records
• Knowledge of various Microsoft software applications, such as Microsoft Word, Microsoft Excel.
• Must be able to type 65 WPM
• Multi-line phone, copiers and fax machines
• Effective written and oral communication skills
• Ability to consistently be at work and on time
• Ability to maintain a confidential working relationship
• Excellent personal organizational skills
• Ability to follow oral and written instructions
• Ability to communicate effectively and maintain a positive attitude
Qualifications
• Must have a high school diploma or GED with 2 years experience in the Healthcare Field
• Must be at least eighteen years of age and have a valid Alaska Drivers License
• Must be able to pass a Criminal Background Check
• Must have a high level of interpersonal skills to handle sensitive and confidential situations.
• Position continually requires demonstrative poise, tack, and diplomacy
• Must be able to interact and communicate with individuals at all levels of the organization.
• Must have knowledge of a variety of computer software applications, word processing, spreadsheets, database and presentation software (Microsoft Outlook, Word, PowerPoint and Excel)
• Requires continual attention to detail and composing, typing, and proofing materials, establishing priorities and meet deadlines. Must be able to work in a fast paced environment with demonstrated ability to juggle multiple competing tasks and demands
Work Environment
• Ability to work in an office setting
• Prolong sitting
• Position may require extended hours including evenings and weekends
• Travel to and from clients residence
Salary/Benefits
• Competitive Pay
• Paid Time Off
• Healthcare
• Dental
• Vision
• Life Insurance
• Health Savings Account
• 401K Savings Plan
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